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Q: El Capitain: Share buttons not working anymore - system wide

No more sharing with Mail, Message, Airdrop,Notes

 

When I installed El Capitain (Now 10.11.5 ) all went fine.

Recently I noticed the the much appreciated share button would not work anymore.

Symptoms:

  • Click on eg Share with  Message or Mail would 1. not bring the result plus 2. render the used window irresponsive (per window in safari). Only closing the entire  application restores.
  • checked with other applications: Notes, Safari, Mail, Finder etc. – they show the same problem

Tried solution

  • found some suggestion in the forum  Share Button stop functioning OS X El Capitan and tried option one:
    • No cure
    • Worse: Now the share links to Message and Notes and others disappeared!! And are not even anymore listed when clicking the more button! A new bunch of unwanted social media stuff populated this list instead.
      • How to get those back
      • How to take those unwanted items off the list

 

Now clueless. Does anyone else have the same problem?

Does someone know how to fix this?

MacBook Air, OS X El Capitan (10.11.5), 8G Ram 500G HD

Posted on Jun 13, 2016 10:45 AM

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Q: El Capitain: Share buttons not working anymore - system wide

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Jun 13, 2016 12:24 PM in response to Zabadue
    Level 8 (41,472 points)
    Mac OS X
    Jun 13, 2016 12:24 PM in response to Zabadue

    Backup the computer and reinstall OS X El Capitan from OS X Recovery.

     

    https://support.apple.com/en-us/HT204904

     

    Best.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Jun 14, 2016 3:23 AM in response to Zabadue
    Level 10 (207,926 points)
    Applications
    Jun 14, 2016 3:23 AM in response to Zabadue

    There's a problem with your OS X installation. The simplest way, but not the fastest way, to fix it is to reinstall the OS. Unless you're in a hurry or have metered network access, that's what I suggest, especially since I don't know whether there are other problems with the installation. Please back up all data before reinstalling. You won't need the backup unless something goes wrong.

    The advanced shortcut below, if it works, may save you some downtime (and the cost of a multi-gigabyte download, if applicable.)

    1. Back up all data.

    2. Disconnect all external storage devices.

    3. Start up in Recovery mode. Select a language, if prompted. The OS X Utilities screen will appear. One of the options is to install OS X. That's not what you're going to do.

    4. This step is only necessary if you use FileVault 2. If you don't know what FileVault is, you're not using it. Go to the next step. Otherwise, launch Disk Utility, then select the icon of the FileVault volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another drive icon. Select Unlock from the File menu and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.

    5. Select Get Help Online. Safari will launch. While in Recovery, you'll have no access to your bookmarks, but you won't need them. Load this web page.

    6. Triple-click anywhere in the line below to select it:

    chflags -R norestricted /V*/*/S*/*/Caches

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    7. Quit Safari. You'll be returned to the OS X Utilities screen.

    From the menu bar, select

              Utilities Terminal

    The Terminal application will launch. Paste into the Terminal window by pressing the key combination command-V.

    Wait for a new line ending in a hash sign (#) to appear. Quit Terminal to be returned to the main screen.

    8. Select

               Restart

    from the menu bar.

    9. This step must be carried out after the restart and while you're logged in as an administrator—not in Recovery mode. If you have only one user account, you are the administrator.

    Select and copy this line as in Step 6:

    sudo /usr/libexec/xpchelper --rebuild-cache

    Paste into a Terminal window as before. You'll be prompted for your login password. Nothing will be displayed when you type it. Type carefully and then press return. If you don’t have a login password, you’ll need to set one before you can run the command. You may get a one-time warning to be careful. Confirm. You don't need to post the warning.

    If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Log in as one and start this step over. You don't have to repeat the earlier steps.

    Wait for a new line ending in a dollar sign ($) to appear below what you entered.

    10. Do as in Step 9 with this line:

    sudo /usr/libexec/*/app_sandbox_cache_builder --rebuild-cache

    You can then quit Terminal.

     

     

    See, however: Mystery - LaunchDaemon respawning issue

  • by Zabadue,

    Zabadue Zabadue Jun 14, 2016 5:29 AM in response to Linc Davis
    Level 1 (9 points)
    Mac OS X
    Jun 14, 2016 5:29 AM in response to Linc Davis

    Haven't had any other problem with El Capitan so far. I have Xcode and the (non-apple) Java 8.91 running.

    To avoid all this re-installing I shall follow your second instruction - after the backup.

    • But I found the same problem as in your other link mentioned Mystery - LaunchDaemon respawning issue. (Besides different file dates all numbers of the test match).
    • Found console messages related to my problem - actually quite some dozens

           2016-06-14 13:05:06,805 pkd[58146]: plug-in sdk       "com.apple.share-services" not registered

    Does this tell you anything different?

    And: Love your detailed instructions...

  • by Eric Root,

    Eric Root Eric Root Jun 14, 2016 5:29 AM in response to Zabadue
    Level 9 (69,813 points)
    iTunes
    Jun 14, 2016 5:29 AM in response to Zabadue

    Following this Apple support article will sometime fix the problem you are experiencing even though the symptoms are different.

     

    Sharing options and Markup are missing after you install OS X Yosemite       also El Capitan


  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jun 14, 2016 6:28 AM in response to Zabadue
    Level 10 (207,926 points)
    Applications
    Jun 14, 2016 6:28 AM in response to Zabadue

    Does this tell you anything different?

    No.

  • by Zabadue,

    Zabadue Zabadue Jun 14, 2016 5:39 AM in response to Eric Root
    Level 1 (9 points)
    Mac OS X
    Jun 14, 2016 5:39 AM in response to Eric Root

    Thank you for the link. As mentioned, I actually did try this. And now many other share links disappeared (Notes, Messages etc)

  • by Zabadue,

    Zabadue Zabadue Jun 14, 2016 6:43 AM in response to Linc Davis
    Level 1 (9 points)
    Mac OS X
    Jun 14, 2016 6:43 AM in response to Linc Davis

    Hey this is great. After Backup followed your second, advanced instructions:

    • it did the trick: all Share Button options functionally restored
    • just took 5 min
    • did not have to mess around with the SIP
    • I am running a non-Admin account. Thus in Terminal I did first

    su  AdminName

    then your two sudo commands.

    worked seamlessly

     

    Thank you again for the skillful and profound help - without the overkill of reinstalling my El Capitan / El Capitain (reminds me too much of my windows time)

    • BTW: Noticed I misspelled the header of the question. Can't see how to change it now. Thus people may not find your helpful advice. Is there a way to correct the question spelling?
  • by Linc Davis,

    Linc Davis Linc Davis Jun 14, 2016 9:29 AM in response to Zabadue
    Level 10 (207,926 points)
    Applications
    Jun 14, 2016 9:29 AM in response to Zabadue

    Is there a way to correct the question spelling?

    Not now. Don't worry about it.

  • by Giancarlo Messalli,

    Giancarlo Messalli Giancarlo Messalli Jun 15, 2016 9:34 AM in response to Linc Davis
    Level 1 (4 points)
    Jun 15, 2016 9:34 AM in response to Linc Davis

    Thank you very much for your solution, It worked really fine and now I can share again everything.

    Your procedure was able to fix also the share with dropbox, with all the options (share, copy dropbox link...) again up!

     

    As soon as I noticed the "share" problems, I started also to have problem with right head of my macbook pro retina mid 2012, intel hd graphic 4000, which started to croak when playing music; do you think it is a pure coincidence or with the upgrade to 10.11.5 intel graphic 4000 is no more supported?

    Since last update, as you can read, I am having a lot of problems and I don't know if my right head is broken or it is just a software issue.

    I am sorry if the right head problem is beyond this treat, but it is very difficult to find an expert that can solve problems in the very simple way you did with sharing buttons.

     

    Thank you in advanced for your time