OkiePaynes

Q: iCloud 5.2 is not working with Outlook 2016

Recently upgraded to Outlook 2016 with Office 365 and I can't get iCloud to work within Outlook

 

I've uninstalled iCloud, restarted then downloaded/installed latest iCloud version (5.2, I think)

When I check the box on Mail, Calendars, Contacts and Tasks within iCloud, it says Setting Up and has been that way for about an hour.

 

Does anyone have any additional troubleshooting steps?

iCloud, Windows 10

Posted on Jun 13, 2016 11:59 AM

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Q: iCloud 5.2 is not working with Outlook 2016

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  • by stuckboss,

    stuckboss stuckboss Jun 14, 2016 10:10 AM in response to OkiePaynes
    Community Specialists
    Jun 14, 2016 10:10 AM in response to OkiePaynes

    Hi there OkiePaynes,

     

    It sounds like you're having difficulties getting iCloud to function properly on Windows 10.  I rely on iCloud services daily so I know you want to get this resolved as soon as possible.  Uninstalling and reinstalling is some good initial troublsehooting.  I have an article below that discusses the entire process:

     

    Set up and use iCloud for Windows 

     

    Take care!

  • by OkiePaynes,

    OkiePaynes OkiePaynes Jun 14, 2016 10:58 AM in response to stuckboss
    Level 1 (30 points)
    iCloud
    Jun 14, 2016 10:58 AM in response to stuckboss

    I have tried all the step in your link above with restarts after uninstalling, to no avail. Others are having the exact same issue, there are at least 2 other posts concerning this exact same thing.

  • by jeandrelennox,

    jeandrelennox jeandrelennox Jun 14, 2016 3:07 PM in response to stuckboss
    Level 1 (4 points)
    iCloud
    Jun 14, 2016 3:07 PM in response to stuckboss

    I have the exact same issue.  Office 365 (Office 2016) and Win 10.  When I sign in, and select Contacts, Calendars and Tasks, I just see "Setting Up" and nothing happens.  I have re-installed Office as well as iCloud, to no avail.

  • by rs888,Helpful

    rs888 rs888 Jun 16, 2016 7:51 AM in response to jeandrelennox
    Level 1 (14 points)
    Jun 16, 2016 7:51 AM in response to jeandrelennox

    I have the same issue. Every time I clicked on 'Contacts, Calendars, and Tasks' in iCloud for Windows, the check mark would disappeared.

     

    The iCloud Outlook Add-in is in Outlook under Options. However, I don't see any iCloud data file created when I go into Account Settings | Data Files. Another thing I noticed is there are crash dumps generated in C:\users\USERNAME\AppData\Local\CrashDumps. The names of these dumps are AppleOutlookDAVConfig.exe.NNNN.dmp where NNNN are numbers.

     

    I tried uninstall/re-install/repair - nothing is helping at all.

  • by Spikeytop,

    Spikeytop Spikeytop Jun 16, 2016 12:39 AM in response to rs888
    Level 1 (8 points)
    iCloud
    Jun 16, 2016 12:39 AM in response to rs888

    I have exactly the same problem using the latest version of iCloud.  I have Office 2016 (not Office 365) and Windows 10 and when I try to install iCloud it stays saying "setting up" next to "Mail, Contacts, Calendars and Tasks".  I left it for hours and it didn't progress beyond this stage.  Outlook shows the Add-in listed but it isn't doing anything.  I have tried removing all Apple software and reinstalling iCloud to no avail. I have removed and reinstalled MS Office and then tried to reinstall iCloud - again no luck.

  • by Kabuschke,

    Kabuschke Kabuschke Jun 16, 2016 3:26 AM in response to OkiePaynes
    Level 1 (4 points)
    iCloud
    Jun 16, 2016 3:26 AM in response to OkiePaynes

    Same problem here - anything new information?

  • by OkiePaynes,

    OkiePaynes OkiePaynes Jun 16, 2016 7:50 AM in response to Kabuschke
    Level 1 (30 points)
    iCloud
    Jun 16, 2016 7:50 AM in response to Kabuschke

    No new info from Apple except links to steps we've already tried.

  • by jeandrelennox,

    jeandrelennox jeandrelennox Jun 16, 2016 7:53 AM in response to OkiePaynes
    Level 1 (4 points)
    iCloud
    Jun 16, 2016 7:53 AM in response to OkiePaynes

    Confirmed.  I tried everything I could find using Google, and even trien iCloud panel v5.1.  No way to get this working at all. 

  • by pbrantom,

    pbrantom pbrantom Jun 16, 2016 8:26 AM in response to jeandrelennox
    Level 1 (4 points)
    Jun 16, 2016 8:26 AM in response to jeandrelennox

    I have been trying all options with the same result as everyone else; it seems that it is the 64-bit version of Office 365 that has the problem as a laptop running the 32-bit version is O. Both have iCloud 5.2.

  • by jeandrelennox,

    jeandrelennox jeandrelennox Jun 16, 2016 8:30 AM in response to pbrantom
    Level 1 (4 points)
    iCloud
    Jun 16, 2016 8:30 AM in response to pbrantom

    I have a laptop (32-bit) and have the same problem, so not unique to 64-bit. 

  • by Spikeytop,

    Spikeytop Spikeytop Jun 16, 2016 9:09 AM in response to jeandrelennox
    Level 1 (8 points)
    iCloud
    Jun 16, 2016 9:09 AM in response to jeandrelennox

    I have exactly the same problem with iCloud 5.2 on one Dell laptop running Office 2016 (32 bit) and Windows 10.  On another Dell laptop running Office 2013 (32 bit) and Windows 10, iCloud 5.2 works perfectly. On the one that doesn't work I too have tried reinstalling Office and iCloud and each time it just sits there saying "setting up" next to "Mail, Contacts, Calendars and Tasks".  Other Add-ins to Outlook such as Kaspersky install perfectly on both laptops.

  • by pbrantom,

    pbrantom pbrantom Jun 16, 2016 9:38 AM in response to Spikeytop
    Level 1 (4 points)
    Jun 16, 2016 9:38 AM in response to Spikeytop

    When I try to add in outlook messages and calendars to icloud I get the message that outlook 2016 does not have a default profile and have tried all ways with outlook around that with no success.

  • by Axburgher,

    Axburgher Axburgher Jun 20, 2016 10:23 AM in response to OkiePaynes
    Level 1 (8 points)
    Jun 20, 2016 10:23 AM in response to OkiePaynes

    I have the same problem with a Lenovo laptop running Windows 10 and Office 2016.  The iCloud Outlook Add-in shows Active in Outlook.

     

    I found that iCloud hangs saying “Setting Up” the first time after installation.  If you cancel it and start again, re-tick the box and Apply, it either comes back with a blank box, or it comes back with a ticked box which is actually a lie: if you close iCloud and re-open it, the box is unticked.

     

    If you look at the Event Viewer (Windows key, type Event Viewer), it shows an error at the time you clicked Apply.  Expand Windows Logs in the left-hand pane of the Event Viewer, and click on Application. Error is shown below, but I’m none-the-wiser.  I have raised this on Microsoft’s Support forum, and will post here if anyone suggests a resolution.  For reference, the thread is here:

    https://answers.microsoft.com/en-us/office/forum/office_2016-outlook/communicati ng-between-outlook-and-icloud-icloud/f8d7802d-a51c-4af9-bb6a-c8f6556049cd?tm=146 6442835668.

     

    Might be worth noting that I have this working correctly on another Dell laptop also running Windows 10 and Outlook 2016, with a different Apple ID for iCloud.  Can’t spot the difference, and the working Apple ID doesn’t work on this Lenovo laptop, so perhaps it’s a PC configuration issue.

     

    The error reported in Event Viewer is:

     

    Log Name:      Application

    Source: Application Error

    Date: 19/06/2016 16:38:20

    Event ID:      1000

    Task Category: (100)

    Level: Error

    Keywords: Classic

    User: N/A

    Computer: Lenovo

    Description:

    Faulting application name: AppleOutlookDAVConfig.exe, version: 4.8.24.0, time stamp: 0x56cc1f98

    Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x57459f65

    Exception code: 0xc0000005

    Fault offset: 0x000ae519

    Faulting process id: 0x2c14

    Faulting application start time: 0x01d1ca409177bdee

    Faulting application path: C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleOutlookDAVConfig.exe

    Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll

    Report Id: 87fa0c2a-da60-4ea7-a16d-ea649d326168

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-06-19T15:38:20.078485900Z" />

    <EventRecordID>32507</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Lenovo</Computer>

    <Security />

    </System>

    <EventData>

    <Data>AppleOutlookDAVConfig.exe</Data>

    <Data>4.8.24.0</Data>

    <Data>56cc1f98</Data>

    <Data>mso20win32client.dll</Data>

    <Data>0.0.0.0</Data>

    <Data>57459f65</Data>

    <Data>c0000005</Data>

    <Data>000ae519</Data>

    <Data>2c14</Data>

    <Data>01d1ca409177bdee</Data>

    <Data>C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleOutlookDAVConfig.exe</Data>

    <Data>C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll</Data>

    <Data>87fa0c2a-da60-4ea7-a16d-ea649d326168</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    </EventData>

    </Event>

  • by Mighty8Ball,

    Mighty8Ball Mighty8Ball Jun 20, 2016 12:50 PM in response to Axburgher
    Level 1 (10 points)
    iCloud
    Jun 20, 2016 12:50 PM in response to Axburgher

    Same situation - where's Apple support with a fix?

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