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All replies
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Helpful answers
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Jun 14, 2016 10:10 AM in response to OkiePaynesby stuckboss,Hi there OkiePaynes,
It sounds like you're having difficulties getting iCloud to function properly on Windows 10. I rely on iCloud services daily so I know you want to get this resolved as soon as possible. Uninstalling and reinstalling is some good initial troublsehooting. I have an article below that discusses the entire process:
Set up and use iCloud for Windows
Take care!
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Jun 14, 2016 10:58 AM in response to stuckbossby OkiePaynes,I have tried all the step in your link above with restarts after uninstalling, to no avail. Others are having the exact same issue, there are at least 2 other posts concerning this exact same thing.
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Jun 16, 2016 7:51 AM in response to jeandrelennoxby rs888,★HelpfulI have the same issue. Every time I clicked on 'Contacts, Calendars, and Tasks' in iCloud for Windows, the check mark would disappeared.
The iCloud Outlook Add-in is in Outlook under Options. However, I don't see any iCloud data file created when I go into Account Settings | Data Files. Another thing I noticed is there are crash dumps generated in C:\users\USERNAME\AppData\Local\CrashDumps. The names of these dumps are AppleOutlookDAVConfig.exe.NNNN.dmp where NNNN are numbers.
I tried uninstall/re-install/repair - nothing is helping at all.
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Jun 16, 2016 12:39 AM in response to rs888by Spikeytop,I have exactly the same problem using the latest version of iCloud. I have Office 2016 (not Office 365) and Windows 10 and when I try to install iCloud it stays saying "setting up" next to "Mail, Contacts, Calendars and Tasks". I left it for hours and it didn't progress beyond this stage. Outlook shows the Add-in listed but it isn't doing anything. I have tried removing all Apple software and reinstalling iCloud to no avail. I have removed and reinstalled MS Office and then tried to reinstall iCloud - again no luck.
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Jun 16, 2016 3:26 AM in response to OkiePaynesby Kabuschke,Same problem here - anything new information?
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Jun 16, 2016 7:50 AM in response to Kabuschkeby OkiePaynes,No new info from Apple except links to steps we've already tried.
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Jun 16, 2016 7:53 AM in response to OkiePaynesby jeandrelennox,Confirmed. I tried everything I could find using Google, and even trien iCloud panel v5.1. No way to get this working at all.
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Jun 16, 2016 8:26 AM in response to jeandrelennoxby pbrantom,I have been trying all options with the same result as everyone else; it seems that it is the 64-bit version of Office 365 that has the problem as a laptop running the 32-bit version is O. Both have iCloud 5.2.
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Jun 16, 2016 8:30 AM in response to pbrantomby jeandrelennox,I have a laptop (32-bit) and have the same problem, so not unique to 64-bit.
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Jun 16, 2016 9:09 AM in response to jeandrelennoxby Spikeytop,I have exactly the same problem with iCloud 5.2 on one Dell laptop running Office 2016 (32 bit) and Windows 10. On another Dell laptop running Office 2013 (32 bit) and Windows 10, iCloud 5.2 works perfectly. On the one that doesn't work I too have tried reinstalling Office and iCloud and each time it just sits there saying "setting up" next to "Mail, Contacts, Calendars and Tasks". Other Add-ins to Outlook such as Kaspersky install perfectly on both laptops.
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Jun 16, 2016 9:38 AM in response to Spikeytopby pbrantom,When I try to add in outlook messages and calendars to icloud I get the message that outlook 2016 does not have a default profile and have tried all ways with outlook around that with no success.
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Jun 20, 2016 10:23 AM in response to OkiePaynesby Axburgher,I have the same problem with a Lenovo laptop running Windows 10 and Office 2016. The iCloud Outlook Add-in shows Active in Outlook.
I found that iCloud hangs saying “Setting Up” the first time after installation. If you cancel it and start again, re-tick the box and Apply, it either comes back with a blank box, or it comes back with a ticked box which is actually a lie: if you close iCloud and re-open it, the box is unticked.
If you look at the Event Viewer (Windows key, type Event Viewer), it shows an error at the time you clicked Apply. Expand Windows Logs in the left-hand pane of the Event Viewer, and click on Application. Error is shown below, but I’m none-the-wiser. I have raised this on Microsoft’s Support forum, and will post here if anyone suggests a resolution. For reference, the thread is here:
Might be worth noting that I have this working correctly on another Dell laptop also running Windows 10 and Outlook 2016, with a different Apple ID for iCloud. Can’t spot the difference, and the working Apple ID doesn’t work on this Lenovo laptop, so perhaps it’s a PC configuration issue.
The error reported in Event Viewer is:
Log Name: Application
Source: Application Error
Date: 19/06/2016 16:38:20
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Lenovo
Description:
Faulting application name: AppleOutlookDAVConfig.exe, version: 4.8.24.0, time stamp: 0x56cc1f98
Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x57459f65
Exception code: 0xc0000005
Fault offset: 0x000ae519
Faulting process id: 0x2c14
Faulting application start time: 0x01d1ca409177bdee
Faulting application path: C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleOutlookDAVConfig.exe
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll
Report Id: 87fa0c2a-da60-4ea7-a16d-ea649d326168
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-06-19T15:38:20.078485900Z" />
<EventRecordID>32507</EventRecordID>
<Channel>Application</Channel>
<Computer>Lenovo</Computer>
<Security />
</System>
<EventData>
<Data>AppleOutlookDAVConfig.exe</Data>
<Data>4.8.24.0</Data>
<Data>56cc1f98</Data>
<Data>mso20win32client.dll</Data>
<Data>0.0.0.0</Data>
<Data>57459f65</Data>
<Data>c0000005</Data>
<Data>000ae519</Data>
<Data>2c14</Data>
<Data>01d1ca409177bdee</Data>
<Data>C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleOutlookDAVConfig.exe</Data>
<Data>C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll</Data>
<Data>87fa0c2a-da60-4ea7-a16d-ea649d326168</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
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Jun 20, 2016 12:50 PM in response to Axburgherby Mighty8Ball,Same situation - where's Apple support with a fix?

