OkiePaynes

Q: iCloud 5.2 is not working with Outlook 2016

Recently upgraded to Outlook 2016 with Office 365 and I can't get iCloud to work within Outlook

 

I've uninstalled iCloud, restarted then downloaded/installed latest iCloud version (5.2, I think)

When I check the box on Mail, Calendars, Contacts and Tasks within iCloud, it says Setting Up and has been that way for about an hour.

 

Does anyone have any additional troubleshooting steps?

iCloud, Windows 10

Posted on Jun 13, 2016 11:59 AM

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Q: iCloud 5.2 is not working with Outlook 2016

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  • by Weaver_79,

    Weaver_79 Weaver_79 Jul 2, 2016 5:06 AM in response to wildestpixel
    Level 1 (4 points)
    Jul 2, 2016 5:06 AM in response to wildestpixel

    Perfect solution!!!

  • by Basiliopoulos,

    Basiliopoulos Basiliopoulos Jul 4, 2016 6:14 AM in response to mjstls
    Level 1 (4 points)
    iCloud
    Jul 4, 2016 6:14 AM in response to mjstls
    I have the same issue.  Installed it a while back when it was working fine. I then had to rebuild the PC from scratch and now it won't work anymore.
  • by hairfree,

    hairfree hairfree Jul 4, 2016 6:26 AM in response to leighfromo'connor
    Level 1 (4 points)
    Jul 4, 2016 6:26 AM in response to leighfromo'connor

    this worked for me many thanks

  • by johnfromlutherville,

    johnfromlutherville johnfromlutherville Jul 5, 2016 12:09 PM in response to OkiePaynes
    Level 1 (8 points)
    iCloud
    Jul 5, 2016 12:09 PM in response to OkiePaynes

    Running Outlook 2016 thru Office 365 on a Lenovo Yoga3 with Windows 10 64 bit. Same problems as described in this thread, waiting for either Microsoft or Apple to fix it.

  • by roland17,

    roland17 roland17 Jul 8, 2016 2:14 PM in response to rs888
    Level 1 (4 points)
    Jul 8, 2016 2:14 PM in response to rs888

    Just to confirm what rs888 wrote: Outlook 2016 (Office 365) with iCloud 5.2.1.69 on Windows 10 is now working! I also did the upgrade to 16.0.6965.2058 afterwards.

  • by johnfromlutherville,

    johnfromlutherville johnfromlutherville Jul 9, 2016 4:58 AM in response to roland17
    Level 1 (8 points)
    iCloud
    Jul 9, 2016 4:58 AM in response to roland17


    Many thanks to roland17 and rs888. I needed your nudge to get me to try it, but indeed it does work following your excellent instructions. I am going to update Gabriel Bratton at MS: they still need to fix the next update...

  • by FFahmed,

    FFahmed FFahmed Jul 9, 2016 9:38 AM in response to johnfromlutherville
    Level 1 (4 points)
    Jul 9, 2016 9:38 AM in response to johnfromlutherville

    hi

     

    what about windows 10 with office 2013 it is also not working ... Properly from the same time it stopped working for office 2016

     

    roland17 and rs888 Any help from you on the same?

  • by Hung Nguyen,

    Hung Nguyen Hung Nguyen Jul 27, 2016 2:03 PM in response to OkiePaynes
    Level 1 (9 points)
    Jul 27, 2016 2:03 PM in response to OkiePaynes

    I'm using the latest and greatest Office365 and the latest iCloud for Windows (5.2.1) on 64-bit Windows 10 Pro version 1511 (build 10586.494). Just now, this is what I had to do to get it to work:

     

    1) First, uninstall Office365. The iCloud app will not work with the click-to-run version of Office365 nor does it seem to work with a 64-bit version Office. You have to run the 32-bit version, and it has to be installed from an offline installer.

     

    2) Install the 32 bit version of Office365 from the offline installer, which I got from the "Install" button my office365.com account webpage:

    https://support.office.com/en-us/article/Use-the-Office-2016-offline-installer-f 0a85fe7-118f-41cb-a791-d59cef96ad1c

     

    I get a file named "O365HomePremRetail.img". If you double-click on it, it will mount and open a disk image. DO NOT click on the the Setup icon that you see. Rather, open the "Office" folder. In there you will find a Setup32 icon. Double click on that to install the 32-bit version of Office 365.

     

    3) Run the iCloud application. It may say that it needs to be repaired, if so, follow the directions and repair the installation.

     

    4) Reboot computer

     

    Once I rebooted, I was able to configure iCloud to work with my Outlook.

  • by jerryyyyy,

    jerryyyyy jerryyyyy Aug 5, 2016 10:51 PM in response to OkiePaynes
    Level 1 (4 points)
    Aug 5, 2016 10:51 PM in response to OkiePaynes

    Hi, I experienced this problem with Office 365 and W10.  After a couple hours of working on it and getting a repeated error when trying to set up iCloud, instead of synching Tasks/Calendar and Contacts, I chose just to synch Tasks (8 items).

     

    It worked then and remarkably all three were synched.

     

    Duh....

     

    PS  I am also using Code2 to synch with my iPhone. 

  • by indytroy,

    indytroy indytroy Aug 6, 2016 8:54 PM in response to rs888
    Level 1 (4 points)
    Aug 6, 2016 8:54 PM in response to rs888

    This solution worked for me.  Thanks for the support!!!

  • by Babsb66,

    Babsb66 Babsb66 Aug 10, 2016 7:24 AM in response to leighfromo'connor
    Level 1 (4 points)
    iCloud
    Aug 10, 2016 7:24 AM in response to leighfromo'connor

    Thanks! I spent much of yesterday trying other solutions after the Windows 10 Anniversary update which apparently also included an update to Outlook 2016 via my Office 365 subscription. This worked!

  • by murpthesurf,

    murpthesurf murpthesurf Aug 10, 2016 9:10 PM in response to rs888
    Level 1 (8 points)
    iPhone
    Aug 10, 2016 9:10 PM in response to rs888

    This worked...I have been trying to get iCloud to set up for about a month and this is the first solution that fixed the problem.

  • by rennies29,

    rennies29 rennies29 Aug 12, 2016 12:04 AM in response to rs888
    Level 1 (4 points)
    Aug 12, 2016 12:04 AM in response to rs888

    Was having this exact problem after purchasing new laptop and Office 365.  Was absolutely frustrated when I found that Icloud would not work.  Had it working beautifully on my PC running Office 2010 (yeah, I know its old, but why fix what is not broken)  Anyway, took the brave step and followed your instructions.  Now working!!! Thanks so much

  • by houtexmom,

    houtexmom houtexmom Aug 13, 2016 8:24 AM in response to rs888
    Level 1 (4 points)
    Aug 13, 2016 8:24 AM in response to rs888

    YES - thank you for this work around. After several weeks of trying various things, this one finally worked for me. Cant thank you enough for posting!

     

    Thanks to Axburgher for the amazing assistance!

     

    https://answers.microsoft.com/en-us/office/forum/office_2016-outlook/communicati ng-between-outlook-and-icloud-icloud/f8d7802d-a51c-4af9-bb6a-c8f6556049cd?tm=14 6 6442835668

     

    1. Downgrade Office to version 16.0.6868.2067:

         a. Get out of Office completely

         b. Right click on Windows Logo (Start) and select Command Prompt(Admin). You will presented a command prompt window.

         c. Key in the following and press ENTER:

              cd %programfiles%\Common Files\Microsoft Shared\ClickToRun

         d. Key in the following and press ENTER:

              officec2rclient.exe /update user updatetoversion=16.0.6868.2067

         e. Key in the following and press ENTER:

              exit

         f. The download screen should appeared and download version 16.0.6868.2067. Once the screen disappeared, version 16.0.6868.2067 should be installed.

     

    2. Sign out from iCloud

     

    3. Right click on Windows Logo (Start) and select Control Panel. You want to get to where you can change or uninstall programs.

         a. Select Programs and Features if View by is icons. Otherwise, select Programs

         b. Go down to iCloud and select that. Click on Change and repair

     

    4. Do your normal iCloud setup

     

    5. My Outlook 2016 with iCloud integration works again !!!

     

    6. I took one step further and upgrade Office to the latest (16.0.6965.2058) version. iCloud still works.

  • by mdvs03,

    mdvs03 mdvs03 Aug 14, 2016 5:07 PM in response to rs888
    Level 1 (4 points)
    Aug 14, 2016 5:07 PM in response to rs888

    Thank you rs888 for taking the time to share this fix. This worked for me. I now have icloud working on my Windows 10, Outlook 2016 and spending hours uninstalling and reinstalling. Apple Support helpdesk couldn't even help me on the phone. I didn't bother upgrading to the latest version of office again for 2 reasons, 1st: I don't know how to, 2nd: It's working just fine and I can't tell the difference anyway.

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