Q: Charge cable image on screen
My Apple Watch won't display anything except a charge cable image with a red lightning bolt if it's not on change, and a green lightning bolt if it's on the charger. It has been on the charger for a couple of hours, but no change. I have tried a different charger, and have tried cleaning the charger and watch back.
Holding the button and the crown in together for 30 seconds does nothing (cable image appears at once, vanishes as usual after a few seconds, then reappears after about 10 seconds).
The watch is about 7 months old, and has never had any other problems. Any suggestions please?
Posted on Jun 13, 2016 12:35 PM
Hi
It may help to charge your watch for a while longer - perhaps for a few hours.
If it has not restarted automatically after that time, remove it from the charger and:
- Try restarting it (by pressing and holding the side button until you see the Apple logo).
- If it does not start, next try force restarting it again: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.
If the issue then persists, I suggest that you contact Apple Support with a view to having your watch and power accessories checked under warranty:
- Contact - Official Apple Support
- https://twitter.com/applesupport
More information:
If your Apple Watch won't charge or it won't turn on - Apple Support
Posted on Jun 13, 2016 12:54 PM