MIster Volition
Level 1 (4 points)
Apple Watch

Q: Charge cable image on screen

My Apple Watch won't display anything except a charge cable image with a red lightning bolt if it's not on change, and a green lightning bolt if it's on the charger. It has been on the charger for a couple of hours, but no change. I have tried a different charger, and have tried cleaning the charger and watch back.

 

Holding the button and the crown in together for 30 seconds does nothing (cable image appears at once, vanishes as usual after a few seconds, then reappears after about 10 seconds).

 

The watch is about 7 months old, and has never had any other problems. Any suggestions please?

Posted on Jun 13, 2016 12:35 PM

by Jonathan UK,Apple recommended
Jonathan UK Jonathan UK
Level 7 (31,485 points)
Apple Watch
A:

Hi

 

It may help to charge your watch for a while longer - perhaps for a few hours.

 

If it has not restarted automatically after that time, remove it from the charger and:

 

- Try restarting it (by pressing and holding the side button until you see the Apple logo).

- If it does not start, next try force restarting it again: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.

 

If the issue then persists, I suggest that you contact Apple Support with a view to having your watch and power accessories checked under warranty:

 

- Contact - Official Apple Support

- https://twitter.com/applesupport

 

More information:

If your Apple Watch won't charge or it won't turn on - Apple Support

Posted on Jun 13, 2016 12:54 PM

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MIster Volition

Q: Charge cable image on screen

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  • Helpful answers

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Jun 13, 2016 12:54 PM in response to MIster Volition
    Level 7 (31,485 points)
    Apple Watch
    Jun 13, 2016 12:54 PM in response to MIster Volition

    Hi

     

    It may help to charge your watch for a while longer - perhaps for a few hours.

     

    If it has not restarted automatically after that time, remove it from the charger and:

     

    - Try restarting it (by pressing and holding the side button until you see the Apple logo).

    - If it does not start, next try force restarting it again: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.

     

    If the issue then persists, I suggest that you contact Apple Support with a view to having your watch and power accessories checked under warranty:

     

    - Contact - Official Apple Support

    - https://twitter.com/applesupport

     

    More information:

    If your Apple Watch won't charge or it won't turn on - Apple Support

  • by MIster Volition,

    MIster Volition MIster Volition Jun 14, 2016 3:13 AM in response to Jonathan UK
    Level 1 (4 points)
    Apple Watch
    Jun 14, 2016 3:13 AM in response to Jonathan UK

    I left it on change overnight as well, now over 12 hours and no change. I've also tried another charger.

     

    I cannot restart it, holding the side button (tried for over 30 seconds) does nothing other than bring up the charge cable image in the same way a single press does.

    Force restarting it (hold side button and crown for over 30 seconds) does not bring up the Apple logo. At the point I'd expect it to appear, the charge cable image reappears.

     

    I'm not able to get to an Apple store, the closest one is too far. I'll have to try Apple Support, thanks.