Q: Need to complain about not so genius service at the genius bar!
I dropped my phone & cracked the screen so I made an appointment at my local genius bar to get it fixed. There is only 1 store in town so I had to wait a week to get an appointment. Once there they told me it would be 1.5hrs to get my phone fixed. When I went back they said when they went in to fix the phone it stopped working, so all my data was lost. They replaced my phone with a "new" one. So after 2.5hrs of time at the store I took the phone home spent another 2+ hrs putting my data & apps back on the phone & getting back into my emails etc, etc. What with driving to the other end of town & time at the store etc, I ended up spending most of my Saturday dealing with this issue.
Today I used the phone as normal after powering it up all night & it lost complete power within 5hrs of normal use! So it is either a lemon of a new phone, or not actually the "new" phone they said I was getting.
I called customer service & all they can do is have me go back to the genius bar & try to get a better phone this time. Again, no appointments available till the weekend so I'm going to have to spend another Saturday fiddling with the phone!
Customer service advised me to ask the genius bar to check the battery on the new phone this time. Why isn't that a standard practice?
iPhone 6
Posted on Jun 13, 2016 1:47 PM