Stuck in Guided Acces

So my home button is broken, so i use assistive touch to use the home button. I turned on guided access but the part of my screen that i cant use is the part where my assistive touch pops up. therefore i can't exit out because i can't triple click my home button. Also, I can't shut down the phone because Guided Access is enabled. HOW DO I GET OUT OF GUIDED ACCESS?????

iPhone 5s, iOS 9.3.2

Posted on Jun 13, 2016 2:15 PM

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2 replies

Jun 13, 2016 2:34 PM in response to ehasiphonetroubles

ehasiphonetroubles wrote:


So my home button is broken, so i use assistive touch to use the home button. I turned on guided access but the part of my screen that i cant use is the part where my assistive touch pops up. therefore i can't exit out because i can't triple click my home button. Also, I can't shut down the phone because Guided Access is enabled. HOW DO I GET OUT OF GUIDED ACCESS?????

Use Guided Access with iPhone, iPad, and iPod touch - Apple Support


End a Guided Access session

If you're using Touch ID on your iOS device, you can use it to end a Guided Access session. First, go to Settings > General > Accessibility > Guided Access > Passcode Settings and turn on Touch ID. Now, when you're using Guided Access, you can end the session by following these steps:

  1. Press the Home button once.
  2. Use Touch ID.

If you're not using Touch ID on your device, follow these steps to end a Guided Access session:

  1. Triple-click the Home button.
  2. Enter the Guided Access passcode.


In your position, your Home button would be the only means to take your iPhone out of Guided Access short of doing a complete Restore on your iPhone.

Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support


Look for a backup, or make one by following this article first.

How to back up your devices using iCloud or iTunes - Apple Support

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Stuck in Guided Acces

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