HT202639: Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Learn about Connect to Wi-Fi on your iPhone, iPad, or iPod touch
bernie232
Level 1 (4 points)
iPad

Q: I have a connection to wifi but when I go on line I get the message no internet connection.

I have a mini IPad but I am not sure which version of ios I am running. Recently I switched internet providers and I now have Hughes net. I contacted Apple but they cannot help because they are not familiar wth all routers.. I am using a Netgear router N450 which I am using for my wifi and the required Hughes modem. I am trying to contemplate my next move if some one can help.

Posted on Jun 13, 2016 4:45 PM

by elcpu,Apple recommended
elcpu elcpu
Level 6 (15,946 points)
Photos for Mac
A:

Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

 

1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

      https://support.apple.com/en-us/HT201252

9) Go to an Apple Store for hardware evaluation.

 

User Tip:  https://discussions.apple.com/docs/DOC-9892

Posted on Jun 13, 2016 5:31 PM

Close
bernie232

Q: I have a connection to wifi but when I go on line I get the message no internet connection.

  • All replies
  • Helpful answers

  • by iEvan 3.0,

    iEvan 3.0 iEvan 3.0 Jun 13, 2016 5:04 PM in response to bernie232
    Level 1 (104 points)
    Jun 13, 2016 5:04 PM in response to bernie232

    Unplug both boxes and wait half a minute, then plug them in again. This will force them to reset. If, after the boxes start up, you don't have Internet, I would find another computer or iPad and make sure it can't access the Internet from your Wi-Fi either. If it's still not working, try changing the Ethernet cable between the modem and router.

  • by elcpu,Apple recommended

    elcpu elcpu Jun 13, 2016 5:31 PM in response to bernie232
    Level 6 (15,946 points)
    Photos for Mac
    Jun 13, 2016 5:31 PM in response to bernie232

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892