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Jackie3004

Q: The website of the Chase bank still requires me to upgrade my "Safari". Can you help me?

Even though I upgraded my "Safari" to the latest version, the website of the Chase bank still requires me to upgrade my "Safari". Can you help me?

MacBook Pro, 9.1.1

Posted on Jun 13, 2016 5:49 PM

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Q: The website of the Chase bank still requires me to upgrade my "Safari". Can you help me?

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  • Helpful answers

  • by FoxFifth,

    FoxFifth FoxFifth Jun 13, 2016 6:24 PM in response to Jackie3004
    Level 7 (25,748 points)
    iPhone
    Jun 13, 2016 6:24 PM in response to Jackie3004

    I've had the same problem today. I contacted Chase who were very unhelpful. Their first support contact stated several times, even after checking with someone else, that Safari is not a supported browser. I politely directed them to their own system requirements website that states that Safari 7.1 and later are supported. They then tried to transfer me to their IT support group but they wouldn't accept the call transfer and sent the original support person back to me saying it is Apple's problem. It's possible there is some problem on Apple's side but I'm not having the issue on another bank site and Chase could have been more helpful in any event.

     

    Here are some options:

    1. Install Firefox and use it instead of Safari to access the Chase site: https://www.mozilla.org/en-US/firefox/new/

    or

    2. Open Safari and go to Preferences on the menu named Safari, then click Advanced in the bar across the top of the Preferences window, then put a check mark in front of "Show Develop menu in menu bar." The click the Develop menu and change "User Agent" to Safari 9.1.1 instead of "Default (Automatically Chosen)"

    After doing that Safari did work with Chase.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 14, 2016 4:12 AM in response to Jackie3004
    Level 9 (52,094 points)
    Mac OS X
    Jun 14, 2016 4:12 AM in response to Jackie3004

    The MBP that I am on now has Mavericks installed (10.9.1) and I am using Safari 7.0.1.  I have never encountered any problems with the CHASE web site.

     

    Ciao.

  • by Robyndturner,

    Robyndturner Robyndturner Jun 14, 2016 5:53 AM in response to FoxFifth
    Level 1 (4 points)
    Notebooks
    Jun 14, 2016 5:53 AM in response to FoxFifth

    Got as far as checking " Show Develop menu in menu bar", but nothing happened after that.  No way to change "User Agent" to Safari 9.1.1.  So frustrating.

  • by Esquared,

    Esquared Esquared Jun 14, 2016 6:54 AM in response to Robyndturner
    Level 6 (8,405 points)
    Mac OS X
    Jun 14, 2016 6:54 AM in response to Robyndturner

    Click on the Develop menu, what do you see when you select the second item in the list that appears?

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 14, 2016 7:03 AM in response to Jackie3004
    Level 9 (52,094 points)
    Mac OS X
    Jun 14, 2016 7:03 AM in response to Jackie3004

    Now I am on a different MBP with Mt. Lion (10.8.5) installed and Safari 6.0.5 and still with no difficulties with accessing CHASE.

     

    I would give you my User ID and Password to test, but I fear someone might take advantage of the information. 

     

    Ciao.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jun 14, 2016 7:06 AM in response to OGELTHORPE
    Level 9 (60,677 points)
    Desktops
    Jun 14, 2016 7:06 AM in response to OGELTHORPE

    If you update to the latest version of Yosemite, 10.9.5, an update for Safari will become available, to version 9.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 14, 2016 7:17 AM in response to Grant Bennet-Alder
    Level 9 (52,094 points)
    Mac OS X
    Jun 14, 2016 7:17 AM in response to Grant Bennet-Alder

    You forced me to drag out my other MBP with El Capitan (10.11.3) and I have Safari 9.0.3 on it and have access to CHASE.

     

    The point I was trying to make that even older versions of Safari work with CHASE.  I have to question what is CHASE's argument for a newer Safari?

     

    Ciao.

  • by FoxFifth,

    FoxFifth FoxFifth Jun 14, 2016 7:53 AM in response to Robyndturner
    Level 7 (25,748 points)
    iPhone
    Jun 14, 2016 7:53 AM in response to Robyndturner

    Robyndturner wrote:

     

    Got as far as checking " Show Develop menu in menu bar", but nothing happened after that.  No way to change "User Agent" to Safari 9.1.1.  So frustrating.

    After you check the "Show Develop menu in menu bar" option in Preferences, the Develop menu should appear on the main menu bar above Safari -- not in the Preferences window.

  • by djvillar,

    djvillar djvillar Jun 14, 2016 7:59 AM in response to Jackie3004
    Level 1 (119 points)
    Jun 14, 2016 7:59 AM in response to Jackie3004

    if you are using Safari might as well update to the latest OS X El capitan.

    please see this link: Upgrade to OS X El Capitan - Apple Support

  • by FoxFifth,

    FoxFifth FoxFifth Jun 14, 2016 8:01 AM in response to djvillar
    Level 7 (25,748 points)
    iPhone
    Jun 14, 2016 8:01 AM in response to djvillar

    djvillar wrote:

     

    if you are using Safari might as well update to the latest OS X El capitan.

    please see this link: Upgrade to OS X El Capitan - Apple Support

    Not sure if you have read the entire thread but the problem with Chase is with the latest version of Safari with the current version of OS X El Capitan.