usaHelmut
Level 1 (4 points)
iPad

Q: iPad not connection to router

I have an old iPad, model MC769LL/A

 

My experience is that this device does not connect to my router in my house. I have an AirPort extreme router and all my other Apple devices have no problem connection to this router. I can be sitting on top of my router and still do not connect.

 

The current iOS is 9.3.1

 

Any suggestions........

 

Thanks

iPad, iOS 9.3.1

Posted on Jun 13, 2016 6:02 PM

by Ferd II,Apple recommended
Ferd II Ferd II
Level 7 (28,402 points)
Applications
A:

Helmut,

 

You can also follow the Apple Support article instructions: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

 

If you are able you may also want to update to iOS 9.3.2.

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Posted on Jun 13, 2016 6:38 PM

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usaHelmut

Q: iPad not connection to router

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  • Helpful answers

  • by elcpu,

    elcpu elcpu Jun 13, 2016 6:33 PM in response to usaHelmut
    Level 6 (16,207 points)
    Photos for Mac
    Jun 13, 2016 6:33 PM in response to usaHelmut

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892

  • by Ferd II,Apple recommended

    Ferd II Ferd II Jun 13, 2016 6:38 PM in response to usaHelmut
    Level 7 (28,402 points)
    Applications
    Jun 13, 2016 6:38 PM in response to usaHelmut

    Helmut,

     

    You can also follow the Apple Support article instructions: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

     

    If you are able you may also want to update to iOS 9.3.2.

    SmallWings.png