HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Learn about If you can't redeem your iTunes or Apple Music Gift Card or content code

Capt.Castle

Level 1 (4 points)

iTunes

Q: How come I have not received my iTunes money from my gift cards?

I received two $30 iTunes gift cards from someone and went to redeem them later that day. A few days later I noticed that my money was not added and it was the same amount of money I had before I tried to redeem the two cards. Is there anything that can be done about this? Thanks.

Posted on Jun 13, 2016 9:43 PM

I have this question too

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by Winston Churchill,

Winston Churchill Jun 14, 2016 12:33 AM in response to Capt.Castle
Level 10 (103,346 points)

Apple TV

Jun 14, 2016 12:33 AM in response to Capt.Castle

Have you tried redeeming them again.
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by King_Penguin,

King_Penguin Jun 14, 2016 12:39 AM in response to Capt.Castle
Level 10 (132,655 points)

iTunes

Jun 14, 2016 12:39 AM in response to Capt.Castle

You redeemed them onto that account and the redemption appeared to work ok ? Have you tried logging out and back into your account on the device/computer ?
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by Capt.Castle,

Capt.Castle Jun 14, 2016 10:11 AM in response to King_Penguin
Level 1 (4 points)

iTunes

Jun 14, 2016 10:11 AM in response to King_Penguin

Yes I have but the amount was still the same as it was prior to redeeming them.
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by King_Penguin,

King_Penguin Jun 14, 2016 10:27 AM in response to Capt.Castle
Level 10 (132,655 points)

iTunes

Jun 14, 2016 10:27 AM in response to Capt.Castle

If the redemption appeared to work ok, and you've logged out and logged back in on the device/computer (and checked your purchase history to see if anything has used it ?) : https://www.apple.com/emea/support/itunes/contact.html
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HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Q: How come I have not received my iTunes money from my gift cards?

All replies Helpful answers

by Winston Churchill,

by King_Penguin,

by Capt.Castle,

by King_Penguin,

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