HT204023: iOS: Understanding Personal Hotspot

Learn about iOS: Understanding Personal Hotspot
MaddogLee
Level 1 (4 points)
iPhone

Q: Why does my personal hotspot keep dropping out?

Hello, I'm using an iPhone SE on 9.3.2... and I've actually recently tried upgrading to the beta 9.3.3

I've had a lot of problems with my personal hotspot needing to be reset.

It also seems to switch itself off, perhaps for power saving but it still shows it switched on.

This is really annoying me as I'd never had these problems with my previous Android phone.

My 3G/4G signal is flaky, but it seems when it reconnects, the hotspot dies until it is turned off and on again.

Does anyone else have this problem?

iPhone SE, iOS 9.3.2

Posted on Jun 13, 2016 11:43 PM

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MaddogLee

Q: Why does my personal hotspot keep dropping out?

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  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen Jun 14, 2016 12:23 AM in response to MaddogLee
    Level 6 (8,424 points)
    Desktops
    Jun 14, 2016 12:23 AM in response to MaddogLee

    Hi.

    Try to reset your device. This won't delete your data stored on this device.


    • Press and hold the Sleep/Wake button
    • Press and hold on the Home button
    • Keep holding both buttons until the display turns off and back on with Apple logo on it.


    Alternatively, you may go to Settings - General - Reset - Reset All Settings


    If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

    Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.


    As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your device. After that on your computer you should see the iTunes window saying your device needs to be restored to factory settings. Click on the restore button.

    More info here:

    https://support.apple.com/en-us/HT201263


    If these steps don't work, contact Apple and ask for help.

    https://www.apple.com/support/iphone/contact/