Alpine ILX-007 not recognizing Iphone 6

Question

Alpine ILX-007 not recognizing Iphone 6

I recently purchased an Alpine ILX-007 headunit for my Jeep Wrangler. This unit only has a handful of options, the main one being Apple Carplay. I have tried everything with troubleshooting but the headunit does not recognize my iPhone 6. I think it may have to do with the IOS 9.3.2 software I am running. The Carplay icon just remains ghosted out on the headunit and I am unable to click or do anything with Siri or Carplay. I pretty much have an $800 unit that only plays radio!

Frustrated, has anyone found a solution to this ? Any help is greatly appreciated. Thanks.

iPhone 6, iOS 9.3.2

Posted on Jun 14, 2016 6:36 AM

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Answer 1

Jun 14, 2016 7:39 AM in response to TonyLinguini

I am hardwiring with a certified Apple cable to the headunit. This particular headunit does not even offer wireless wifi / Bluetooth connectivity. I have already tried all the steps listed above in the article. I do have a service request placed with Apple support and Alpine support on this issue as well. Just hoping maybe someone here has encountered this issue and might have a solution I have not tried yet.

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Answer 2

Nathan-D

Level 3

979 points

Jun 14, 2016 8:25 AM in response to Drunknlonghorn

I have the same Alpine unit, iPhone 6, and iOS 9.3.2 and my CarPlay works almost flawless. I did not install the Alpine, but I think there are 2 USB ports on the back, but only one works for CarPlay. The Best Buy installer had to move the cable from one port to the other to get it to work the first time.

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Answer 3

Jun 14, 2016 8:30 AM in response to Nathan-D

That is promising. I have an appointment tomorrow to speak with an Apple support person at their "Genius bar". If that does not spawn a solution, then I will go back to my installer and see about swapping the cable input location to fix the problem. Thanks for the suggestion. I use Verizon as my service provider, not sure if that plays a role in this issue at all. Curious what provider you are using ? Just trying to take out any variables in the trouble shooting.

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Answer 4

Nathan-D

Level 3

979 points

Jun 14, 2016 9:31 AM in response to Drunknlonghorn

AT&T.

I am looking at the iLX documentation, and it is only showing 1 port, but I do know that they had to pull part of the dash out to reseat the cable. You also need to allow CarPlay to access your iPhone in settings when you plug it in the first time.

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Answer 5

D.Cohen

Level 6

8,628 points

Jun 14, 2016 6:46 AM in response to Drunknlonghorn

Hi, take a look at this article, maybe it will help you Get help connecting your iPhone, iPad, or iPod touch with your car stereo - Apple Support

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Answer 6

elcpu

Level 7

31,602 points

Jun 14, 2016 6:39 AM in response to Drunknlonghorn

I suggest contacting Alpine Tech Support. Since this is their unit you are likely to get a better answer there.

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Answer 7

Jun 14, 2016 7:26 AM in response to Drunknlonghorn

Are you connecting with the cable or trying Bluetooth?

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Answer 8

Jun 14, 2016 7:48 AM in response to Drunknlonghorn

Mine was a little bumpy at first, and still sometimes I have to disconnect and reconnect the cable after startup. I am happy with CarPlay at any rate, and wish you success at getting it working.

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Answer 9

Jun 14, 2016 8:57 AM in response to Drunknlonghorn

Verizon here, but should not be an issue. I don't recall 2 usb ports but using the supplied cable is critical.

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Answer 10

Jun 14, 2016 9:40 AM in response to Nathan-D

I appreciate the help. This may help me at least narrow it down to being an Alpine issue versus it being an Apple related problem.

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