Q: I can't download Apple Music because I can't remember the answer to one of my security questions
how can I get the answer to the question or change it
Posted on Jun 14, 2016 10:31 AM
If you have a verified rescue email address on your account (an additional/alternate email address is different) you can use that to reset them : If you forgot the answers to your Apple ID security questions
If you don't have a rescue email address you will have to contact Support in the country where you are (and which is therefore the country on your account) to get the questions reset - from the above link :
If you can't reset your security questions
If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.
If your country isn't on that ‘call us for help’ page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID
Posted on Jun 14, 2016 10:33 AM