unresponsive

with recent builds of windows 10, itunes seems to be unresponsive

music seems to work, but video can freeze with the soundtrack still running

sometimes it takes 20-30 seconds for itunes to react to a click etc

Posted on Jun 14, 2016 11:39 AM

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4 replies

Jun 15, 2016 10:15 AM in response to Vegan Advocate

Hello, Vegan Advocate!


I know how important it is to be able to run iTunes properly, as well. Without knowing what steps you have done to troubleshoot the issue, you might want to try the steps in this article:


Fix unexpected quits or launch issues in iTunes for Windows.


This will give you some great steps to troubleshoot, as well as a link to this article here if the steps don't work:


Remove and reinstall iTunes and related software components for Windows 7 and later


If you do get to that step and have to reinstall, just be sure you uninstall the Apple components in the order listed in the article.


Remove iTunes and its related components from the Control Panel

Use the Control Panel to uninstall iTunes and related software components in the following order:

  1. iTunes
  2. Apple Software Update
  3. Apple Mobile Device Support
  4. Bonjour
  5. Apple Application Support 32-bit
  6. Apple Application Support 64-bit

On some systems, iTunes might install two versions of Apple Application Support. This is expected. If both are present, be sure to uninstall both versions.


Cheers!

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unresponsive

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