Vegan Advocate
Level 1 (27 points)
iPhone

Q: unresponsive

with recent builds of windows 10, itunes seems to be unresponsive

music seems to work, but video can freeze with the soundtrack still running

sometimes it takes 20-30 seconds for itunes to react to a click etc

Posted on Jun 14, 2016 11:39 AM

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Vegan Advocate

Q: unresponsive

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  • by AppleJen77,

    AppleJen77 AppleJen77 Jun 15, 2016 10:15 AM in response to Vegan Advocate
    Community Specialists
    Jun 15, 2016 10:15 AM in response to Vegan Advocate

    Hello, Vegan Advocate!

     

    I know how important it is to be able to run iTunes properly, as well. Without knowing what steps you have done to troubleshoot the issue, you might want to try the steps in this article:

     

    Fix unexpected quits or launch issues in iTunes for Windows.

     

    This will give you some great steps to troubleshoot, as well as a link to this article here if the steps don't work: 

     

    Remove and reinstall iTunes and related software components for Windows 7 and later 

     

    If you do get to that step and have to reinstall, just be sure you uninstall the Apple components in the order listed in the article.

     

    Remove iTunes and its related components from the Control Panel

    Use the Control Panel to uninstall iTunes and related software components in the following order:

    1. iTunes
    2. Apple Software Update
    3. Apple Mobile Device Support
    4. Bonjour
    5. Apple Application Support 32-bit
    6. Apple Application Support 64-bit

    On some systems, iTunes might install two versions of Apple Application Support. This is expected. If both are present, be sure to uninstall both versions.

     

    Cheers!

  • by Vegan Advocate,

    Vegan Advocate Vegan Advocate Jun 15, 2016 10:39 AM in response to AppleJen77
    Level 1 (27 points)
    iPhone
    Jun 15, 2016 10:39 AM in response to AppleJen77

    I am using a fresh install of Windows with the most recent ISO

    i have also tried removing all apple software and then install it fresh

  • by alex_h1,

    alex_h1 alex_h1 Jun 15, 2016 11:39 AM in response to Vegan Advocate
    Community Specialists
    Jun 15, 2016 11:39 AM in response to Vegan Advocate

    Hello again!

     

    Since those steps didn't work, it might be best top get in contact with local support. You can find the best options available to you by going to this link: Contact Apple Support Just be sure you choose iTunes as the affected product.

     

    Have a great day!

  • by Vegan Advocate,

    Vegan Advocate Vegan Advocate Jun 15, 2016 3:44 PM in response to alex_h1
    Level 1 (27 points)
    iPhone
    Jun 15, 2016 3:44 PM in response to alex_h1

    I have iTunes on a notebook box with Windows 7 and it works with audio.

    I also have it on build 10586 which does not seem to have issues

    so I am wondering if there are issues with the more recent builds