Rollo1200

Q: Instagram won't update

Hi - as you may know the Instagram app was updated a while back to a new look, however the app on my phone won't update and still uses the old one. I've tried reinstalling, leaving the phone overnight between reinstalls and restarting between reinstalls but it still won't update, this wouldn't be so much of an issue as the update was mainly cosmetic however the app has become slow and crashes periodically since it should have got the update,

Does anyone have a way to make it update?

 

When I open the app it does flash the new app design but then loads after about a second into the old app image.png(as shown in my pictures)

 

Many Thanks,

Tom

iPhone 6s Plus, iOS 9.3.2

Posted on Jun 14, 2016 1:49 PM

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Q: Instagram won't update

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  • by Eric~F,

    Eric~F Eric~F Jun 15, 2016 10:51 AM in response to Rollo1200
    Community Specialists
    Jun 15, 2016 10:51 AM in response to Rollo1200

    Hey Tom,

     

    Thanks for asking your question here in the Apple Communities. To get Instagram to update, I first recommend you make a backup of all your data using iTunes or iCloud. How to back up your devices using iCloud or iTunes

     

    Then, if you do not have any updates available in the App Store for Instagram, it may be best to completely uninstall the app from the iPhone using this article: Delete an app, then turn off the device. Turn it back on, go to the App Store, and download then reinstall Instagram from the App Store.

     

    Cheers.