sillyvalley

Q: Safari freezes Hotmail and other sites

I use Safari 9.1.1/OSX 10.10.5 on MacBook Pro Retina.  Hotmail and a number of other sites often freezes in Safari when all other browsers such as Chrome and Firefox do not.  I use Safari as my default browser - a dinosaur species, I know.  So when this happens more and more frequently and when more and more sites cause this freeze, it can get very frustrating.

 

When this happens, other tabs, opened before or after the problematic tab usually would not be affected.  Only occasionally does the entire browser goes unresponsive.  If I close the tab and reopen the same site, the problem may not go away; on the other hand, if I close Safari and reopen the same site, the problem often goes away (but still no guarantee).

 

I have searched this forum and seen many prior questions of the same nature, some dating back many years.  They all have one thing in common: No magic cure.  Most often the OP never updates with success.  Some simply switch to another browser, some eradicates Safari from the system using 3rd party tools.  Is that the only solution?

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Jun 14, 2016 3:15 PM

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Q: Safari freezes Hotmail and other sites

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  • by dominic23,

    dominic23 dominic23 Jun 14, 2016 4:24 PM in response to sillyvalley
    Level 8 (41,517 points)
    Mac OS X
    Jun 14, 2016 4:24 PM in response to sillyvalley

    Go step by step and test.

     

    1. Disable Extensions and test.

     

        Safari > Preferences > Extensions

     

        Uncheck boxes beside “Enable Extension”  and test.

        Enable Extensions one by one and test.

        To uninstall any extension, select it and click the “Uninstall” button.

     

    2. Delete Caches.

     

        Close all windows and quit all applications.

        Hold "option" key down and click "Go" menu in the Finder menu bar.

        Select "Library" from the dropdown.

     

        Library > Caches > com.apple.Safari

        Right click the com.apple.Safari file and select "Move To Trash”.

     

     

    3. Delete Cookies.

     

        Safari > Preferences > Privacy > Cookies and other website data:

     

        Click the “Details” button.

        Remove all cookies except  ones from Apple, your internet service provider and banks.

     

     

     

    4. Delete com.apple.Safari.plist file and test.

     

     

        Empty the Trash.

        Quit all applications.

        Hold the option key down and click the "Go" menu in the Finder menu bar.

     

        Select "Library" from the drop down.

     

        Library > Preferences >  com.apple.Safari.plist

        Right click on it and select "Move it to Trash".

        Restart.    Relaunch Safari.

     

        If this doesn’t help, “Put Back” the com.apple.Safari.plist

     

        Right click on  the Trash icon in the Dock and select “Open”.

        Right click on the com.apple.Safari.plist and select “Put Back”.

     

    5. If this doesn’t help, please run EtreCheck and post the report here.

     

          http://etresoft.com/etrecheck

  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit Jun 14, 2016 8:03 PM in response to sillyvalley
    Level 10 (120,143 points)
    Apple Watch
    Jun 14, 2016 8:03 PM in response to sillyvalley

    Hi,

     

    No need to switch to another browser but always good to have on installed so you can access the net for help.

     

     

    From your Safari menu bar click Safari > Preferences then select the Privacy tab then click:  Remove All Website Data

     

    Then quit and relaunch Safari then try accessing your Hotmail.

     

     

    If that didn't help, you may have a Safari extension or third party plugin installed that's causing a conflict.

     

    Troubleshooting help here >  If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support