Apple Watch Not Charging / Something Else

It's ok. I get the same dialog when charging my iPhone 6 with a charger I purchased directly from Apple.

Try connecting the cable to a different wall outlet to charge your watch.

If that doesn't help, the charging cable is covered under the one year limited warranty.

You can make a reservation at a Genius Bar in advance > http://www.apple.com/retail/geniusbar/

Charge Apple Watch

Set up the charger. In a well-ventilated area, place the included Apple Watch Magnetic Charging Cable or Apple Watch Magnetic Charging Case on a flat surface, plug it into the included power adapter, and then plug the adapter into a power outlet.

Important: Completely remove any plastic wrap from both sides of the charger.

Charge Apple Watch. Position the back of Apple Watch on the charger. Magnets on the charger align Apple Watch properly. When using the Apple Watch Magnetic Charging Case, keep the case open. You’ll hear a chime when charging begins (unless Apple Watch is muted) and see a green charging symbol on the watch face. The symbol is red when Apple Watch needs power and turns green when Apple Watch is charging.

Hi

Try charging your watch for around 2.5 hours, making sure that you follow the charging instructions here:

Check your battery and charge your Apple Watch - Apple Support

After that time, if it has not already restarted automatically, remove it from the charger and:

- Try restarting it (by pressing and holding the side button until you see the Apple logo).

- If necessary, next try force restarting it (press and hold both buttons for around 10 seconds, until you see the logo).

More information:

If your Apple Watch doesn't respond or won't turn on - Apple Support

When charging your watch, check that:

All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

• The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
• The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:

  Some watch docks, stands, cases or protectors might hinder this.

• If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
• If you are charging your watch by plugging the cable into mains power:
  • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
  • Check that the USB Power Adapter is pushed fully into the power outlet.
  • Try using the cable with a different adapter, using any of the following:
    • The Apple USB Power Adapter that was supplied with the watch, or;
    • An Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
    • An Apple-certified (MFi) third-party 5W USB power adapter.
  • Try using a different power outlet (one that is known to be working properly).
• If no other suitable power adapters are available, try instead charging by plugging the cable into a USB port.

  If charging via USB on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your product(s) checked (under warranty, if eligible):

• Contact - Official Apple Support
• https://twitter.com/applesupport
• To check warranty coverage: https://checkcoverage.apple.com/

More information:

Check your battery and charge your Apple Watch - Apple Support

If your Apple Watch won't charge or it won't turn on - Apple Support