HT204030: Manage your iTunes Store and App Store password preferences

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joenyc25
Level 1 (4 points)
Mac App Store

Q: how do I cancel a purchase

I just bought my son an iPhone and he is using my apple ID. He has made some purchases. Please I cannot afford all this. How do I cancel these?

Posted on Jun 14, 2016 6:23 PM

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joenyc25

Q: how do I cancel a purchase

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  • Helpful answers

  • by Dah•veed,

    Dah•veed Dah•veed Jun 14, 2016 6:32 PM in response to joenyc25
    Level 7 (34,741 points)
    Mac App Store
    Jun 14, 2016 6:32 PM in response to joenyc25

    Tell ITunes Support your issue and make your request.

    iTunes Support -

    http://www.apple.com/support/itunes/

     

    Make your son use his own Apple ID.

     

    Mac mini, OS X Yosemite 10.10.3; Apple Watch, 38 mm silver AL, Watch OS 1.0.1; iPad Air 2 & iPhone 6+, iOS 8.3

  • by ckuan,

    ckuan ckuan Jun 14, 2016 6:36 PM in response to joenyc25
    Level 7 (33,713 points)
    Jun 14, 2016 6:36 PM in response to joenyc25

    In the e-mail receipt use the Report a Problem link to contact Apple.

    Note all purchases are final but you can plead your case.

    In the meantime, on your son's iPhone:

    Settings > General > Restrictions > put in a passcode (don't forget to remember the passcode you put in, you cannot retrieve if you forget)

    Switch off the following items from Allowed.

    - iTunes Store

    - iBooks Store

    - Installing Apps

    - Deleting Apps

    - In-App Purchases