A Silverstone

Q: Troubleshooting slow performance an iMac 2011

Hi

 

My iMac's performance seems to be slowing.

 

How would I go about troubleshooting the problem?

 

I'm running 10.11.5 with 16 GB RAM installed.

 

I'm using basic applications. 

 

I feel the system is slow to respond to switching already open applications, especially from Safari to Mail, but not limited to these two.

 

I'm not a gamer nor do I stream videos.

iMac, OS X El Capitan (10.11.5)

Posted on Jun 14, 2016 7:11 PM

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Q: Troubleshooting slow performance an iMac 2011

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  • Helpful answers

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  • by macjack,Helpful

    macjack macjack Jul 3, 2016 11:28 AM in response to A Silverstone
    Level 9 (55,682 points)
    Mac OS X
    Jul 3, 2016 11:28 AM in response to A Silverstone

    Please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

  • by A Silverstone,

    A Silverstone A Silverstone Jun 14, 2016 7:21 PM in response to macjack
    Level 1 (13 points)
    Apple TV
    Jun 14, 2016 7:21 PM in response to macjack

    Thanks MacJack


    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-14 22:19:43

    Download EtreCheck from https://etrecheck.com

    Runtime 3:17

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Check files] link for help with unknown files.

     

    Problem: Computer is too slow

     

    Hardware Information:

        iMac (21.5-inch, Mid 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac12,1

        1 2.5 GHz Intel Core i5 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1333 MHz ok

            BANK 0/DIMM1

                4 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                4 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information:

        AMD Radeon HD 6750M - VRAM: 512 MB

            iMac 1920 x 1080

     

    System Software:

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about one day

     

    Disk Information:

        ST3500418AS disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.25 GB (150.76 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        OPTIARC DVD RW AD-5690H   ()

     

        ST1000LM024 HN-M101MBB disk2 : (1 TB) (Rotational)

            EFI (disk2s1) <not mounted> : 210 MB

            PiedPiper (disk2s2) /Volumes/PiedPiper : 999.86 GB (204.88 GB free)

     

    USB Information:

        Apple Inc. FaceTime HD Camera (Built-in)

        Western Digital My Passport 0748

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Verbatim USB 3.0 Desktop HD 2 TB

            disk4s1 (disk4s1) <not mounted> : 32 KB

            Alex's Photos (disk4s3) /Volumes/Alex's Photos : 2.00 TB (697.29 GB free)

        Apple Computer, Inc. IR Receiver

        Apple Card Reader

     

    Firewire Information:

        Seagate FreeAgent GoFlex 800mbit - 800mbit max

            EFI (disk1s1) <not mounted> : 210 MB

            FireWater (disk1s2) /Volumes/FireWater : 999.86 GB (113.03 GB free)

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

            LaCie Rugged THB USB3

     

    Configuration files:

        /etc/sysctl.conf - File exists but not expected

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Unknown Files:

        /Library/LaunchAgents/com.LiveShoppers.agent.plist

            /Applications/LiveShoppers/LiveShoppers -guid 65175434180116646 -source pic-1620 -brand LiveShoppers -dt 1463796398

        /Library/LaunchAgents/com.Software-Updater.agent.plist

            /Applications/Software-Updater/Software-Updater -guid 65175434180116646 -source pic-1620

        ~/Library/LaunchAgents/com.LiveShoppers.agent.plist

            /Applications/LiveShoppers/LiveShoppers -guid 65175434180116646 -source pic-1620 -brand LiveShoppers -dt 1463796398

        ~/Library/LaunchAgents/com.Software-Updater.agent.plist

            /Applications/Software-Updater/Software-Updater -guid 65175434180116646 -source pic-1620

        4 unknown files found. [Check files]

     

    Kernel Extensions:

            /Library/Extensions

        [loaded]    com.seagate.driver.PowSecDriverCore (5.2.7 (26997) - SDK 10.4 - 2016-06-07) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.SAC.driver.SACPeripheralDeviceType05 (1.0.0d1 - 2016-06-07) [Support]

        [not loaded]    com.devguru.driver.SamsungComposite (1.4.32 - SDK 10.6 - 2016-06-07) [Support]

        [not loaded]    com.freecom.driver.BoulderScsi (1.0.0d1 - 2016-06-07) [Support]

        [not loaded]    com.joshuawise.kexts.HoRNDIS (8 - SDK 10.6 - 2016-06-07) [Support]

        [not loaded]    com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9 - 2016-06-07) [Support]

        [not loaded]    com.wdc.driver.1394HP (1.0.11 - SDK 10.4 - 2016-06-07) [Support]

        [not loaded]    com.wdc.driver.1394_64HP (1.0.0 - SDK 10.6 - 2016-06-07) [Support]

        [not loaded]    com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9 - 2016-06-07) [Support]

        [not loaded]    com.wdc.driver.USBHP (1.0.11 - 2016-06-07) [Support]

        [loaded]    com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6 - 2016-06-07) [Support]

     

            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.1.1 (26439) - 2016-05-29) [Support]

        [loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.1.1 (26439) - 2016-05-29) [Support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.1.1 (26439) - 2016-05-29) [Support]

     

            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

        [not loaded]    com.devguru.driver.SamsungACMControl (1.4.32 - SDK 10.6 - 2015-06-16) [Support]

        [not loaded]    com.devguru.driver.SamsungACMData (1.4.32 - SDK 10.6 - 2015-06-16) [Support]

        [not loaded]    com.devguru.driver.SamsungMTP (1.4.32 - SDK 10.5 - 2015-06-16) [Support]

        [not loaded]    com.devguru.driver.SamsungSerial (1.4.32 - SDK 10.6 - 2015-06-16) [Support]

     

    System Launch Agents:

        [not loaded]    8 Apple tasks

        [loaded]    148 Apple tasks

        [running]    71 Apple tasks

        [killed]    11 Apple tasks

        11 processes killed due to insufficient RAM

     

    System Launch Daemons:

        [not loaded]    44 Apple tasks

        [loaded]    152 Apple tasks

        [running]    88 Apple tasks

        [killed]    7 Apple tasks

        7 processes killed due to insufficient RAM

     

    Launch Agents:

        [failed]    com.LiveShoppers.agent.plist (2016-05-20) [Support]

        [failed]    com.Software-Updater.agent.plist (2016-05-20) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-10) [Support]

        [running]    com.brother.LOGINserver.plist (2014-10-09) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

        [loaded]    com.intego.backupassistant.agent.plist (2014-07-30) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-08-25) [Support]

        [loaded]    com.paragon.updater.plist (2014-03-26) [Support]

        [running]    com.seagate.SeagateStorageGauge.plist (2010-03-10) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-05-10) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-10) [Support]

        [failed]    com.adobe.fpsaud.plist (2016-05-09) [Support]

        [failed]    com.fitbit.galileod.plist (2015-10-30) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-02) [Support]

        [running]    com.intego.BackupAssistant.daemon.plist (2014-07-30) [Support]

        [running]    com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist (2015-06-26) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-05-10) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2013-01-17) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-08-25) [Support]

        [loaded]    com.quark.QXPHelper.plist (2015-05-21) [Support]

        [running]    com.seagate.TBDecorator.plist (2013-10-11) [Support]

        [loaded]    com.timesoftware.timemachineeditor.helper.plist (2014-07-10) [Support]

        [loaded]    com.wdc.WDPrivilegedHelper.plist (2016-05-29) [Support]

     

    User Launch Agents:

        [failed]    com.LiveShoppers.agent.plist (2016-05-20) [Support]

        [failed]    com.Software-Updater.agent.plist (2016-05-20) [Support]

        [failed]    com.adobe.ARM.[...].plist (2011-09-30) [Support]

        [running]    com.amazon.music.plist (2016-03-22) [Support]

        [loaded]    com.apple.SafariBookmarksSyncer.plist

        [failed]    com.google.Chrome.framework.plist (2014-08-24) [Support]

        [running]    com.mackeeper.MacKeeper.Helper.plist (2015-12-20) [Support]

        [running]    com.seagate.dashboard.plist (2016-05-30) [Support]

     

    User Login Items:

        iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Mail    Application Hidden (/Applications/Mail.app)

        Safari    Application Hidden (/Applications/Safari.app)

        WDDriveUtilityHelper    Application  (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

        FlowSync    Application  (/Applications/FlowSync.app)

     

    Other Apps:

        [running]    com.brother.utility.NETserver.85152

        [running]    com.brother.utility.USBserver.84192

        [loaded]    com.mackeeper.MacKeeper.service.clean

        [running]    com.westerndigital.WDDriveUtilityHelper.64032

        [running]    jp.co.canon.cijscannerregister.88672

        [loaded]    398 Apple tasks

        [running]    207 Apple tasks

        [killed]    15 Apple tasks

     

    Internet Plug-ins:

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-24) Check version

        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-16) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-19)

        AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-05) [Support]

        AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-05) [Support]

        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-16) [Support]

        Default Browser: 601 - SDK 10.11 (2016-05-19)

        SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-10) [Support]

        GarminGpsControl: 4.0.4.0 Release - SDK 10.6 (2012-11-02) [Support]

        Silverlight: 4.1.10329.0 (2012-11-08) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-22)

     

    User internet Plug-ins:

        npUplayer.1.0.0.33: Uplayer_x86_64 1.0.0.33 - SDK 10.9 (2015-07-09) [Support]

        MassTransitWebPlugin: 7.2.3.124 - SDK 10.5 (2011-06-20) [Support]

        Picasa: 1.0 (2012-04-24) [Support]

     

    Safari Extensions:

        Cloudy - Mario Tausch - http://public.me.com/ix/mariotausch/dev/index.html (2011-09-29)

        My eBay Manager - eBay Inc (2014-08-30)

        Facebook Cleaner-1 - Sonny Fazio - http://sonstermedia.com (2012-02-08)

        1-ClickWeather - TWCi - http://www.weather.com/ (2011-09-29)

     

    3rd Party Preference Panes:

        Flash Player (2016-05-09) [Support]

        Java (2016-04-24) [Support]

        Seagate Dashboard for Mac OSX (2016-04-04) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Alex's Photos: Disk size: 2.00 TB Disk used: 1.30 TB

            Macintosh HD: Disk size: 499.25 GB Disk used: 348.49 GB

        Destinations:

            Untitled [Local]

            Total size: 999.86 GB

            Total number of backups: 18

            Oldest backup: 5/30/16, 12:23 PM

            Last backup: 6/14/16, 9:14 PM

            Size of backup disk: Too small

                Backup size 999.86 GB < (Disk used 1.65 TB X 3)

     

            BackUpBabyPhotos [Local]

            Total size: 999.83 GB

            Total number of backups: 51

            Oldest backup: 12/19/15, 12:13 AM

            Last backup: 6/14/16, 6:48 PM

            Size of backup disk: Too small

                Backup size 999.83 GB < (Disk used 1.65 TB X 3)

     

            FireWater [Local]

            Total size: 999.86 GB

            Total number of backups: 50

            Oldest backup: 12/22/15, 5:44 PM

            Last backup: 6/14/16, 7:53 PM

            Size of backup disk: Too small

                Backup size 999.86 GB < (Disk used 1.65 TB X 3)

     

    Top Processes by CPU:

           124%    Mail

            12%    Finder

            12%    mdworker(14)

             9%    Activity Monitor

             9%    authorizationhost

     

    Top Processes by Memory:

        1.24 GB    kernel_task

        573 MB    com.apple.WebKit.WebContent(4)

        475 MB    softwareupdated

        360 MB    Preview

        262 MB    mdworker(14)

     

    Virtual Memory Information:

        8.43 GB    Free RAM

        7.57 GB    Used RAM (3.05 GB Cached)

        79 MB    Swap Used

     

    Diagnostics Information:

        Jun 13, 2016, 07:22:01 AM    Self test - passed

  • by macjack,Helpful

    macjack macjack Jul 3, 2016 11:29 AM in response to A Silverstone
    Level 9 (55,682 points)
    Mac OS X
    Jul 3, 2016 11:29 AM in response to A Silverstone

    Uninstall Intego, There are no viruses that can attack Mac.OS X. So, anti-virus programs are selling a cure for a disease that doesn't exist. And they are renowned for borking Mac systems.

    https://www.intego.com/manuals/intego-gettingstarted-mac-internet-securityThere are no viruses that

    Uninstall MacKeeper, it's as bad as malware.

    http://www.macworld.com/article/2861435/software-utilities/how-to-uninstall-mack eeper-from-your-mac.html

    Uninstall flowsynch and LiveShoppers

    Then go to System Preferences > Users & Groups, unlock the locks and authenticate and delete Login Items using the minus sign (not just hide).

    Then run another EtreCheck and post the output.

  • by A Silverstone,

    A Silverstone A Silverstone Jun 15, 2016 4:53 AM in response to macjack
    Level 1 (13 points)
    Apple TV
    Jun 15, 2016 4:53 AM in response to macjack

    Thanks.  How do I find Live Shoppers?  I don't see it when I search using the magnifying glass.

     

    I'll update you once I've done all the tasks. 

  • by macjack,

    macjack macjack Jun 15, 2016 7:08 AM in response to A Silverstone
    Level 9 (55,682 points)
    Mac OS X
    Jun 15, 2016 7:08 AM in response to A Silverstone

    For LiveShoppers check in your Applications folder.

  • by Allan Jones,

    Allan Jones Allan Jones Jun 15, 2016 7:36 AM in response to A Silverstone
    Level 8 (35,032 points)
    iPad
    Jun 15, 2016 7:36 AM in response to A Silverstone

    Also remove all the WD and Seagate software that came with your external drives. The WD software package has been flawed since its release years ago and is unneeded. Time Machine will work on either drive without any extra garbageware.

     

    I tried the WD software on both on older PowerPC Macs and newer Intel-poiwered ones. In every case, it caused overheating, stalls and outright crashes. I have none of those issues since showing the WD software the door.

     

    You have a Mac--you do not need to treat is as if it were a Windows computer. A modern Mac does not require steaming piles of third-party software to run well. In fact, the opposite is true--as your report here indicates.

  • by A Silverstone,

    A Silverstone A Silverstone Jun 15, 2016 6:41 PM in response to macjack
    Level 1 (13 points)
    Apple TV
    Jun 15, 2016 6:41 PM in response to macjack

    Hi MacJack

     

    Here's the latest scan.  Thanks for the help. 

     

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-15 20:04:09

    Download EtreCheck from https://etrecheck.com

    Runtime 6:51

    Performance: Below Average

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is too slow

     

    Hardware Information:

        iMac (21.5-inch, Mid 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac12,1

        1 2.5 GHz Intel Core i5 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1333 MHz ok

            BANK 0/DIMM1

                4 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                4 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information:

        AMD Radeon HD 6750M - VRAM: 512 MB

            iMac 1920 x 1080

     

    System Software:

        OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

     

    Disk Information:

        ST3500418AS disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.25 GB (152.35 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        OPTIARC DVD RW AD-5690H   ()

     

        ST1000LM024 HN-M101MBB disk1 : (1 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            PiedPiper (disk1s2) /Volumes/PiedPiper : 999.86 GB (204.01 GB free)

     

    USB Information:

        Apple Inc. FaceTime HD Camera (Built-in)

        Western Digital My Passport 0748

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Verbatim USB 3.0 Desktop HD 2 TB

            disk4s1 (disk4s1) <not mounted> : 32 KB

            Alex's Photos (disk4s3) /Volumes/Alex's Photos : 2.00 TB (697.30 GB free)

        Apple Computer, Inc. IR Receiver

        Apple Card Reader

     

    Firewire Information:

        Seagate FreeAgent GoFlex 800mbit - 800mbit max

            EFI (disk2s1) <not mounted> : 210 MB

            FireWater (disk2s2) /Volumes/FireWater : 999.86 GB (112.11 GB free)

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

            LaCie Rugged THB USB3

     

    Configuration files:

        /etc/sysctl.conf - File exists but not expected

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /System/Library/Extensions

        [not loaded]    com.SAC.driver.SACPeripheralDeviceType05 (1.0.0d1 - 2016-06-15) [Support]

        [not loaded]    com.freecom.driver.BoulderScsi (1.0.0d1 - 2016-06-15) [Support]

        [not loaded]    com.joshuawise.kexts.HoRNDIS (8 - SDK 10.6 - 2016-06-15) [Support]

        [not loaded]    com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9 - 2016-06-15) [Support]

        [not loaded]    com.wdc.driver.1394HP (1.0.11 - SDK 10.4 - 2016-06-15) [Support]

        [not loaded]    com.wdc.driver.1394_64HP (1.0.0 - SDK 10.6 - 2016-06-15) [Support]

        [not loaded]    com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9 - 2016-06-15) [Support]

        [not loaded]    com.wdc.driver.USBHP (1.0.11 - 2016-06-15) [Support]

        [loaded]    com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6 - 2016-06-15) [Support]

     

    System Launch Agents:

        [not loaded]    8 Apple tasks

        [loaded]    156 Apple tasks

        [running]    74 Apple tasks

     

    System Launch Daemons:

        [not loaded]    44 Apple tasks

        [loaded]    160 Apple tasks

        [running]    87 Apple tasks

     

    Launch Agents:

        [running]    com.brother.LOGINserver.plist (2014-10-09) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-08-25) [Support]

        [loaded]    com.paragon.updater.plist (2014-03-26) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-05-10) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-10) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-05-09) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-02) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-05-10) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2013-01-17) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-08-25) [Support]

        [loaded]    com.timesoftware.timemachineeditor.helper.plist (2014-07-10) [Support]

     

    User Launch Agents:

        [failed]    com.adobe.ARM.[...].plist (2011-09-30) [Support]

        [running]    com.amazon.music.plist (2016-03-22) [Support]

        [loaded]    com.apple.SafariBookmarksSyncer.plist

        [failed]    com.google.Chrome.framework.plist (2014-08-24) [Support]

     

     

    Other Apps:

        [running]    com.brother.utility.NETserver.85152

        [running]    com.brother.utility.USBserver.84192

        [running]    com.etresoft.EtreCheck.189152

        [loaded]    401 Apple tasks

        [running]    191 Apple tasks

     

    Internet Plug-ins:

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-24) Check version

        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-16) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-19)

        AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-05) [Support]

        AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-05) [Support]

        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-16) [Support]

        Default Browser: 601 - SDK 10.11 (2016-05-19)

        SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-10) [Support]

        GarminGpsControl: 4.0.4.0 Release - SDK 10.6 (2012-11-02) [Support]

        Silverlight: 4.1.10329.0 (2012-11-08) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-22)

     

    Safari Extensions:

        eBay for Safari - eBay Inc - http://anywhere.ebay.com/browser/safari/ (2016-06-15)

     

    3rd Party Preference Panes:

        Flash Player (2016-05-09) [Support]

        Java (2016-04-24) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Alex's Photos: Disk size: 2.00 TB Disk used: 1.30 TB

            Macintosh HD: Disk size: 499.25 GB Disk used: 346.90 GB

        Destinations:

            Untitled [Local]

            Total size: 999.86 GB

            Total number of backups: 20

            Oldest backup: 5/30/16, 12:23 PM

            Last backup: 6/15/16, 10:37 AM

            Size of backup disk: Too small

                Backup size 999.86 GB < (Disk used 1.65 TB X 3)

     

            BackUpBabyPhotos [Local]

            Total size: 999.83 GB

            Total number of backups: 53

            Oldest backup: 12/19/15, 12:13 AM

            Last backup: 6/15/16, 6:25 PM

            Size of backup disk: Too small

                Backup size 999.83 GB < (Disk used 1.65 TB X 3)

     

            FireWater [Local]

            Total size: 999.86 GB

            Total number of backups: 51

            Oldest backup: 12/22/15, 5:44 PM

            Last backup: 6/15/16, 9:08 AM

            Size of backup disk: Too small

                Backup size 999.86 GB < (Disk used 1.65 TB X 3)

     

    Top Processes by CPU:

             1%    com.apple.WebKit.WebContent(2)

             1%    Safari

             1%    com.apple.WebKit.Plugin.64

             0%    kernel_task

             0%    askpermissiond

     

    Top Processes by Memory:

        1.07 GB    kernel_task

        360 MB    com.apple.WebKit.WebContent(2)

        311 MB    mds_stores

        262 MB    mdworker(16)

        197 MB    Safari

     

    Virtual Memory Information:

        11.00 GB    Free RAM

        4.69 GB    Used RAM (1.59 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Jun 15, 2016, 07:47:22 PM    Self test - passed

  • by A Silverstone,

    A Silverstone A Silverstone Jun 15, 2016 6:42 PM in response to Allan Jones
    Level 1 (13 points)
    Apple TV
    Jun 15, 2016 6:42 PM in response to Allan Jones

    Done.  Thanks.

  • by mrtopshelf,

    mrtopshelf mrtopshelf Jun 15, 2016 8:54 PM in response to macjack
    Level 1 (4 points)
    Jun 15, 2016 8:54 PM in response to macjack

    I have a super slow 2013 imac, slow startup, slow application opening, and everything feels like I'm slogging in quicksand. I've tried all the start up key combo's to rebuild desktop, directories, safe mood, checked from troubleshooting user modes and feels bad all over. I ran Etrecheck and wondered if it gives a clue to what has happened to a computer that was running great till a few weeks ago.

     

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-15 22:38:00

    Download EtreCheck from https://etrecheck.com

    Runtime 6:25

    Performance: Below Average

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is too slow

    Description:

    Every function from startup to application opening and response to mouse clicks is like quicksand. Have tried all start up combinations, desktop rebuilds, safe mode, and troubleshooting user accounts and can’t get back to the normal.

     

    Hardware Information:

        iMac (27-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac14,2

        1 3.2 GHz Intel Core i5 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n/ac

     

    Video Information:

        NVIDIA GeForce GT 755M - VRAM: 1024 MB

            iMac 2560 x 1440

            B243HL 1920 x 1080 @ 60 Hz

     

    System Software:

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about 2 days

     

    Disk Information:

        APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (523.18 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information:

        Seagate FA GoFlex Desk

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple, Inc. Keyboard Hub

            Apple Inc. Apple Keyboard

        Seagate FreeAgent GoFlex 1.5 TB

            EFI (disk2s1) <not mounted> : 210 MB

            Music (disk2s2) /Volumes/Music : 1.50 TB (15.66 GB free)

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /Library/Application Support/Roxio

        [not loaded]    com.roxio.TDIXController (1.7 - 2016-05-25) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Cycling74.driver.Soundflower (1.3.1 - 2016-05-26) [Support]

        [not loaded]    com.elgato.driver.DontMatchAfaTech (1.1 - 2016-05-26) [Support]

        [not loaded]    com.elgato.driver.DontMatchCinergy450 (1.1 - 2016-05-26) [Support]

        [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1 - 2016-05-26) [Support]

        [not loaded]    com.elgato.driver.DontMatchEmpia (1.1 - 2016-05-26) [Support]

        [not loaded]    com.elgato.driver.DontMatchVoyager (1.1 - 2016-05-26) [Support]

        [not loaded]    com.macally.keyboardAndMouse.driver (1.0.0d1 - 2016-05-26) [Support]

        [not loaded]    com.macally.mutiMouse.MacallyMouseDriver (1.0.0d1 - 2016-05-26) [Support]

     

            /System/Library/Extensions/MacallyKMDriver.kext/Contents/PlugIns

        [not loaded]    com.macally.keyboardAndMouse.driverSafeBoot (1.0.0d1 - 2008-02-05) [Support]

     

    System Launch Agents:

        [failed]    com.apple.softwareupdate_notify_agent.plist

        [not loaded]    7 Apple tasks

        [loaded]    152 Apple tasks

        [running]    78 Apple tasks

     

    System Launch Daemons:

        [not loaded]    47 Apple tasks

        [loaded]    147 Apple tasks

        [running]    96 Apple tasks

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-02-29) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2015-09-25) [Support]

        [loaded]    com.adobe.CS5ServiceManager.plist (2014-03-23) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

        [loaded]    com.smithmicro.cleaning.quickbackupcheck.plist (2010-04-27) [Support]

     

    Launch Daemons:

        [not loaded]    com.acclivity.fileconnect.plist (2011-08-17) [Support]

        [loaded]    com.adobe.SwitchBoard.plist (2014-03-23) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2015-11-27) [Support]

        [loaded]    com.adobe.agsservice.plist (2015-09-25) [Support]

        [failed]    com.adobe.fpsaud.plist (2016-04-15) [Support]

        [loaded]    com.bombich.ccc.plist (2015-02-12) [Support]

        [running]    com.bombich.ccchelper.plist (2015-03-16) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-02) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.rogueamoeba.hermes.plist (2008-03-20) [Support]

        [running]    com.smithmicro.schedulerdaemon.plist (2010-07-02) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2011-03-01) [Support]

        [loaded]    com.apple.SafariBookmarksSyncer.plist

        [failed]    com.google.GoogleContactSyncAgent.plist (2012-10-07) [Support]

        [running]    com.smithmicro.cleaning.schedulermailer.plist (2010-07-02) [Support]

        [running]    ws.agile.1PasswordAgent.plist (2013-04-24) [Support]

     

    User Login Items:

        AirPort Base Station Agent    Application  (/System/Library/CoreServices/AirPort Base Station Agent.app)

        DiskWarriorStarter    Application  (/Applications/Utilities/DiskWarrior/DiskWarrior.app/Contents/MacOS/DiskWarrior Starter.app)

        Music    Volume Hidden (/Volumes/Music)

        Dropbox    Application Hidden (/Applications/Dropbox.app)

        EyeTV Helper    Application  (/Library/Application Support/EyeTV/EyeTV Helper.app)

        Google Chrome    Application  (/Applications/Google Chrome.app)

     

    Other Apps:

        [running]    com.adobe.acc.AdobeDesktopService.191072.155BE423-9ADB-4BFF-9F07-DAACD21B9305

        [running]    com.adobe.accmac.153632

        [running]    com.elgato.eyetvhelper.10592

        [running]    com.getdropbox.dropbox.95072

        [running]    com.google.Chrome.96992

        [loaded]    402 Apple tasks

        [running]    199 Apple tasks

     

    Internet Plug-ins:

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]

        Google Earth Web Plug-in: 7.1 (2014-01-05) [Support]

        Default Browser: 601 - SDK 10.11 (2016-05-05)

        Flip4Mac WMV Plugin: 2.1.0.33 (2014-01-05) [Support]

        DYMO Safari Addin: Unknown (2014-01-05) [Support]

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2015-11-27) [Support]

        FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]

        DivXBrowserPlugin: 1.3 (2014-01-05) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-05)

        Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-21) Outdated! Update

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.7 (2014-01-05)

        AdobePDFViewer: 9.5.1 (2014-01-05) [Support]

        SharePointBrowserPlugin: 14.0.0 (2014-01-05) [Support]

        Veoh Plugin: 3.0 (2014-01-05) [Support]

        ContentUploaderPlugin: 1.2 (2014-01-05) [Support]

        JavaAppletPlugin: 15.0.1 - SDK 10.7 (2016-06-01) Check version

     

    User internet Plug-ins:

        Move_Media_Player: npmnqmp 071505000006 (2009-08-03) [Support]

     

    Safari Extensions:

        1Password - AgileBits - https://agilebits.com/onepassword (2016-05-30)

        iMedia Converter Deluxe   - iSkysoft Studio - http://www.iskysoft.com (2013-02-26)

     

    3rd Party Preference Panes:

        AccountEdge (2014-09-30) [Support]

        Adobe Version Cue CS2 (2014-01-05) [Support]

        DivX (2014-01-05) [Support]

        Flash Player (2016-04-15) [Support]

        Flip4Mac WMV (2014-01-05) [Support]

        Growl (2014-01-05) [Support]

        Macally Input Manager (2014-01-05) [Support]

        TinkerTool (2014-01-05) [Support]

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

           100%    fsck_hfs

            27%    ScreenSaverEngine

             5%    kernel_task

             2%    photolibraryd(2)

             1%    Adobe CEF Helper(6)

     

    Top Processes by Memory:

        918 MB    Google Chrome Helper(5)

        774 MB    kernel_task

        451 MB    ScreenSaverEngine

        238 MB    com.apple.iTunesLibraryService

        229 MB    Adobe CEF Helper(6)

     

    Virtual Memory Information:

        425 MB    Free RAM

        7.58 GB    Used RAM (2.27 GB Cached)

        18 MB    Swap Used

     

    Diagnostics Information:

        Jun 15, 2016, 09:36:20 PM    /Library/Logs/DiagnosticReports/Microsoft Excel_2016-06-15-213620_[redacted].hang

            UNKNOWN PATH

        Jun 13, 2016, 09:45:36 PM    Self test - passed

        Jun 13, 2016, 08:40:21 PM    /Library/Logs/DiagnosticReports/loginwindow_2016-06-13-204021_[redacted].crash

            /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow

        Jun 13, 2016, 08:39:58 PM    /Library/Logs/DiagnosticReports/WindowServer_2016-06-13-203958_[redacted].crash

            /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/WindowSe rver

        Jun 13, 2016, 12:41:44 AM    /Library/Logs/DiagnosticReports/quicklookd_2016-06-13-004144_[redacted].crash

            /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/MacOS/quicklookd

     

  • by macjack,

    macjack macjack Jun 16, 2016 8:26 AM in response to mrtopshelf
    Level 9 (55,682 points)
    Mac OS X
    Jun 16, 2016 8:26 AM in response to mrtopshelf

    Unfortunately, it looks like your hard drive may be failing. The problem is one or more of your configuration files is corrupt.

    There is a problem with your configuration files and it is is getting worse. Run Disk Utility > First Aid and let us know what it reports.

    Using Disk Utility to verify or repair disks - Apple Support

  • by A Silverstone,

    A Silverstone A Silverstone Jun 16, 2016 11:20 AM in response to macjack
    Level 1 (13 points)
    Apple TV
    Jun 16, 2016 11:20 AM in response to macjack

    MacJack

     

    Thanks.  I ran Apple's Disc Utility via the First Aid function.  It did not find errors.

     

    My experience (as a novice) is that once a hard drive gets close to being full, it seems to have trouble.

     

    I haven't gotten the sick mac icon at startup or the floppy with the question mark.  If you think I'm heading towards trouble, should I go ahead and replace the internal HD?

     

    I feel performance is better since following your earlier instructions.

  • by macjack,

    macjack macjack Jun 16, 2016 12:06 PM in response to A Silverstone
    Level 9 (55,682 points)
    Mac OS X
    Jun 16, 2016 12:06 PM in response to A Silverstone

    I'm a bit confused here. Are you the same poster as the one who originated this thread?

    If not, please start your own topic. You'll get much better response and avoid cross-currents here.

  • by A Silverstone,

    A Silverstone A Silverstone Jun 16, 2016 12:32 PM in response to macjack
    Level 1 (13 points)
    Apple TV
    Jun 16, 2016 12:32 PM in response to macjack

    Hi,

     

    Yes, I'm the original poster.  Were your comments about the internal hard drive on the verge of failure directed towards me (ASilverstone) or the new poster (MrTopShelf)?

     

    Thanks

  • by macjack,

    macjack macjack Jun 16, 2016 12:56 PM in response to A Silverstone
    Level 9 (55,682 points)
    Mac OS X
    Jun 16, 2016 12:56 PM in response to A Silverstone

    Your first Etre Check reports indicate a problem in your configuration files, but the last report had nothing. So I was confused. Run Disk Utility tell us what it reports.

    https://support.apple.com/en-us/HT201639

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