Hi
My iMac's performance seems to be slowing.
How would I go about troubleshooting the problem?
I'm running 10.11.5 with 16 GB RAM installed.
I'm using basic applications.
I feel the system is slow to respond to switching already open applications, especially from Safari to Mail, but not limited to these two.
I'm not a gamer nor do I stream videos.
iMac, OS X El Capitan (10.11.5)
Please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.
Thanks MacJack
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-14 22:19:43
Download EtreCheck from https://etrecheck.com
Runtime 3:17
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.
Problem: Computer is too slow
Hardware Information:ⓘ
iMac (21.5-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
BANK 0/DIMM1
4 GB DDR3 1333 MHz ok
BANK 1/DIMM1
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
System Software:ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: about one day
Disk Information:ⓘ
ST3500418AS disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (150.76 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H ()
ST1000LM024 HN-M101MBB disk2 : (1 TB) (Rotational)
EFI (disk2s1) <not mounted> : 210 MB
PiedPiper (disk2s2) /Volumes/PiedPiper : 999.86 GB (204.88 GB free)
USB Information:ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Western Digital My Passport 0748
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Verbatim USB 3.0 Desktop HD 2 TB
disk4s1 (disk4s1) <not mounted> : 32 KB
Alex's Photos (disk4s3) /Volumes/Alex's Photos : 2.00 TB (697.29 GB free)
Apple Computer, Inc. IR Receiver
Apple Card Reader
Firewire Information:ⓘ
Seagate FreeAgent GoFlex 800mbit - 800mbit max
EFI (disk1s1) <not mounted> : 210 MB
FireWater (disk1s2) /Volumes/FireWater : 999.86 GB (113.03 GB free)
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
LaCie Rugged THB USB3
Configuration files:ⓘ
/etc/sysctl.conf - File exists but not expected
Gatekeeper:ⓘ
Mac App Store and identified developers
Unknown Files:ⓘ
/Library/LaunchAgents/com.LiveShoppers.agent.plist
/Applications/LiveShoppers/LiveShoppers -guid 65175434180116646 -source pic-1620 -brand LiveShoppers -dt 1463796398
/Library/LaunchAgents/com.Software-Updater.agent.plist
/Applications/Software-Updater/Software-Updater -guid 65175434180116646 -source pic-1620
~/Library/LaunchAgents/com.LiveShoppers.agent.plist
/Applications/LiveShoppers/LiveShoppers -guid 65175434180116646 -source pic-1620 -brand LiveShoppers -dt 1463796398
~/Library/LaunchAgents/com.Software-Updater.agent.plist
/Applications/Software-Updater/Software-Updater -guid 65175434180116646 -source pic-1620
4 unknown files found. [Check files]
Kernel Extensions:ⓘ
/Library/Extensions
[loaded] com.seagate.driver.PowSecDriverCore (5.2.7 (26997) - SDK 10.4 - 2016-06-07) [Support]
/System/Library/Extensions
[not loaded] com.SAC.driver.SACPeripheralDeviceType05 (1.0.0d1 - 2016-06-07) [Support]
[not loaded] com.devguru.driver.SamsungComposite (1.4.32 - SDK 10.6 - 2016-06-07) [Support]
[not loaded] com.freecom.driver.BoulderScsi (1.0.0d1 - 2016-06-07) [Support]
[not loaded] com.joshuawise.kexts.HoRNDIS (8 - SDK 10.6 - 2016-06-07) [Support]
[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9 - 2016-06-07) [Support]
[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4 - 2016-06-07) [Support]
[not loaded] com.wdc.driver.1394_64HP (1.0.0 - SDK 10.6 - 2016-06-07) [Support]
[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9 - 2016-06-07) [Support]
[not loaded] com.wdc.driver.USBHP (1.0.11 - 2016-06-07) [Support]
[loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6 - 2016-06-07) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.1.1 (26439) - 2016-05-29) [Support]
[loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.1.1 (26439) - 2016-05-29) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.1.1 (26439) - 2016-05-29) [Support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.32 - SDK 10.6 - 2015-06-16) [Support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.32 - SDK 10.6 - 2015-06-16) [Support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.32 - SDK 10.5 - 2015-06-16) [Support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.32 - SDK 10.6 - 2015-06-16) [Support]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 148 Apple tasks
[running] 71 Apple tasks
[killed] 11 Apple tasks
11 processes killed due to insufficient RAM
System Launch Daemons:ⓘ
[not loaded] 44 Apple tasks
[loaded] 152 Apple tasks
[running] 88 Apple tasks
[killed] 7 Apple tasks
7 processes killed due to insufficient RAM
Launch Agents:ⓘ
[failed] com.LiveShoppers.agent.plist (2016-05-20) [Support]
[failed] com.Software-Updater.agent.plist (2016-05-20) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-10) [Support]
[running] com.brother.LOGINserver.plist (2014-10-09) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
[loaded] com.intego.backupassistant.agent.plist (2014-07-30) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2013-08-25) [Support]
[loaded] com.paragon.updater.plist (2014-03-26) [Support]
[running] com.seagate.SeagateStorageGauge.plist (2010-03-10) [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2016-05-10) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-10) [Support]
[failed] com.adobe.fpsaud.plist (2016-05-09) [Support]
[failed] com.fitbit.galileod.plist (2015-10-30) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]
[running] com.intego.BackupAssistant.daemon.plist (2014-07-30) [Support]
[running] com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist (2015-06-26) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-10) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2013-01-17) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2013-08-25) [Support]
[loaded] com.quark.QXPHelper.plist (2015-05-21) [Support]
[running] com.seagate.TBDecorator.plist (2013-10-11) [Support]
[loaded] com.timesoftware.timemachineeditor.helper.plist (2014-07-10) [Support]
[loaded] com.wdc.WDPrivilegedHelper.plist (2016-05-29) [Support]
User Launch Agents:ⓘ
[failed] com.LiveShoppers.agent.plist (2016-05-20) [Support]
[failed] com.Software-Updater.agent.plist (2016-05-20) [Support]
[failed] com.adobe.ARM.[...].plist (2011-09-30) [Support]
[running] com.amazon.music.plist (2016-03-22) [Support]
[loaded] com.apple.SafariBookmarksSyncer.plist
[failed] com.google.Chrome.framework.plist (2014-08-24) [Support]
[running] com.mackeeper.MacKeeper.Helper.plist (2015-12-20) [Support]
[running] com.seagate.dashboard.plist (2016-05-30) [Support]
User Login Items:ⓘ
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Mail Application Hidden (/Applications/Mail.app)
Safari Application Hidden (/Applications/Safari.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
FlowSync Application (/Applications/FlowSync.app)
Other Apps:ⓘ
[running] com.brother.utility.NETserver.85152
[running] com.brother.utility.USBserver.84192
[loaded] com.mackeeper.MacKeeper.service.clean
[running] com.westerndigital.WDDriveUtilityHelper.64032
[running] jp.co.canon.cijscannerregister.88672
[loaded] 398 Apple tasks
[running] 207 Apple tasks
[killed] 15 Apple tasks
Internet Plug-ins:ⓘ
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-24) Check version
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-16) [Support]
QuickTime Plugin: 7.7.3 (2016-05-19)
AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-05) [Support]
AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-05) [Support]
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-16) [Support]
Default Browser: 601 - SDK 10.11 (2016-05-19)
SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-10) [Support]
GarminGpsControl: 4.0.4.0 Release - SDK 10.6 (2012-11-02) [Support]
Silverlight: 4.1.10329.0 (2012-11-08) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-22)
User internet Plug-ins:ⓘ
npUplayer.1.0.0.33: Uplayer_x86_64 1.0.0.33 - SDK 10.9 (2015-07-09) [Support]
MassTransitWebPlugin: 7.2.3.124 - SDK 10.5 (2011-06-20) [Support]
Picasa: 1.0 (2012-04-24) [Support]
Safari Extensions:ⓘ
Cloudy - Mario Tausch - http://public.me.com/ix/mariotausch/dev/index.html (2011-09-29)
My eBay Manager - eBay Inc (2014-08-30)
Facebook Cleaner-1 - Sonny Fazio - http://sonstermedia.com (2012-02-08)
1-ClickWeather - TWCi - http://www.weather.com/ (2011-09-29)
3rd Party Preference Panes:ⓘ
Flash Player (2016-05-09) [Support]
Java (2016-04-24) [Support]
Seagate Dashboard for Mac OSX (2016-04-04) [Support]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Alex's Photos: Disk size: 2.00 TB Disk used: 1.30 TB
Macintosh HD: Disk size: 499.25 GB Disk used: 348.49 GB
Destinations:
Untitled [Local]
Total size: 999.86 GB
Total number of backups: 18
Oldest backup: 5/30/16, 12:23 PM
Last backup: 6/14/16, 9:14 PM
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 1.65 TB X 3)
BackUpBabyPhotos [Local]
Total size: 999.83 GB
Total number of backups: 51
Oldest backup: 12/19/15, 12:13 AM
Last backup: 6/14/16, 6:48 PM
Size of backup disk: Too small
Backup size 999.83 GB < (Disk used 1.65 TB X 3)
FireWater [Local]
Total size: 999.86 GB
Total number of backups: 50
Oldest backup: 12/22/15, 5:44 PM
Last backup: 6/14/16, 7:53 PM
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 1.65 TB X 3)
Top Processes by CPU:ⓘ
124% Mail
12% Finder
12% mdworker(14)
9% Activity Monitor
9% authorizationhost
Top Processes by Memory:ⓘ
1.24 GB kernel_task
573 MB com.apple.WebKit.WebContent(4)
475 MB softwareupdated
360 MB Preview
262 MB mdworker(14)
Virtual Memory Information:ⓘ
8.43 GB Free RAM
7.57 GB Used RAM (3.05 GB Cached)
79 MB Swap Used
Diagnostics Information:ⓘ
Jun 13, 2016, 07:22:01 AM Self test - passed
Uninstall Intego, There are no viruses that can attack Mac.OS X. So, anti-virus programs are selling a cure for a disease that doesn't exist. And they are renowned for borking Mac systems.
https://www.intego.com/manuals/intego-gettingstarted-mac-internet-securityThere are no viruses that
Uninstall MacKeeper, it's as bad as malware.
Uninstall flowsynch and LiveShoppers
Then go to System Preferences > Users & Groups, unlock the locks and authenticate and delete Login Items using the minus sign (not just hide).
Then run another EtreCheck and post the output.
Thanks. How do I find Live Shoppers? I don't see it when I search using the magnifying glass.
I'll update you once I've done all the tasks.
For LiveShoppers check in your Applications folder.
Also remove all the WD and Seagate software that came with your external drives. The WD software package has been flawed since its release years ago and is unneeded. Time Machine will work on either drive without any extra garbageware.
I tried the WD software on both on older PowerPC Macs and newer Intel-poiwered ones. In every case, it caused overheating, stalls and outright crashes. I have none of those issues since showing the WD software the door.
You have a Mac--you do not need to treat is as if it were a Windows computer. A modern Mac does not require steaming piles of third-party software to run well. In fact, the opposite is true--as your report here indicates.
Hi MacJack
Here's the latest scan. Thanks for the help.
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-15 20:04:09
Download EtreCheck from https://etrecheck.com
Runtime 6:51
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information:ⓘ
iMac (21.5-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
BANK 0/DIMM1
4 GB DDR3 1333 MHz ok
BANK 1/DIMM1
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
System Software:ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour
Disk Information:ⓘ
ST3500418AS disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (152.35 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H ()
ST1000LM024 HN-M101MBB disk1 : (1 TB) (Rotational)
EFI (disk1s1) <not mounted> : 210 MB
PiedPiper (disk1s2) /Volumes/PiedPiper : 999.86 GB (204.01 GB free)
USB Information:ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Western Digital My Passport 0748
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Verbatim USB 3.0 Desktop HD 2 TB
disk4s1 (disk4s1) <not mounted> : 32 KB
Alex's Photos (disk4s3) /Volumes/Alex's Photos : 2.00 TB (697.30 GB free)
Apple Computer, Inc. IR Receiver
Apple Card Reader
Firewire Information:ⓘ
Seagate FreeAgent GoFlex 800mbit - 800mbit max
EFI (disk2s1) <not mounted> : 210 MB
FireWater (disk2s2) /Volumes/FireWater : 999.86 GB (112.11 GB free)
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
LaCie Rugged THB USB3
Configuration files:ⓘ
/etc/sysctl.conf - File exists but not expected
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/System/Library/Extensions
[not loaded] com.SAC.driver.SACPeripheralDeviceType05 (1.0.0d1 - 2016-06-15) [Support]
[not loaded] com.freecom.driver.BoulderScsi (1.0.0d1 - 2016-06-15) [Support]
[not loaded] com.joshuawise.kexts.HoRNDIS (8 - SDK 10.6 - 2016-06-15) [Support]
[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9 - 2016-06-15) [Support]
[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4 - 2016-06-15) [Support]
[not loaded] com.wdc.driver.1394_64HP (1.0.0 - SDK 10.6 - 2016-06-15) [Support]
[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9 - 2016-06-15) [Support]
[not loaded] com.wdc.driver.USBHP (1.0.11 - 2016-06-15) [Support]
[loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6 - 2016-06-15) [Support]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 156 Apple tasks
[running] 74 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 44 Apple tasks
[loaded] 160 Apple tasks
[running] 87 Apple tasks
Launch Agents:ⓘ
[running] com.brother.LOGINserver.plist (2014-10-09) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2013-08-25) [Support]
[loaded] com.paragon.updater.plist (2014-03-26) [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2016-05-10) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-10) [Support]
[loaded] com.adobe.fpsaud.plist (2016-05-09) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-10) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2013-01-17) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2013-08-25) [Support]
[loaded] com.timesoftware.timemachineeditor.helper.plist (2014-07-10) [Support]
User Launch Agents:ⓘ
[failed] com.adobe.ARM.[...].plist (2011-09-30) [Support]
[running] com.amazon.music.plist (2016-03-22) [Support]
[loaded] com.apple.SafariBookmarksSyncer.plist
[failed] com.google.Chrome.framework.plist (2014-08-24) [Support]
Other Apps:ⓘ
[running] com.brother.utility.NETserver.85152
[running] com.brother.utility.USBserver.84192
[running] com.etresoft.EtreCheck.189152
[loaded] 401 Apple tasks
[running] 191 Apple tasks
Internet Plug-ins:ⓘ
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-24) Check version
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-16) [Support]
QuickTime Plugin: 7.7.3 (2016-05-19)
AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-05) [Support]
AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-05) [Support]
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-16) [Support]
Default Browser: 601 - SDK 10.11 (2016-05-19)
SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-10) [Support]
GarminGpsControl: 4.0.4.0 Release - SDK 10.6 (2012-11-02) [Support]
Silverlight: 4.1.10329.0 (2012-11-08) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-22)
Safari Extensions:ⓘ
eBay for Safari - eBay Inc - http://anywhere.ebay.com/browser/safari/ (2016-06-15)
3rd Party Preference Panes:ⓘ
Flash Player (2016-05-09) [Support]
Java (2016-04-24) [Support]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Alex's Photos: Disk size: 2.00 TB Disk used: 1.30 TB
Macintosh HD: Disk size: 499.25 GB Disk used: 346.90 GB
Destinations:
Untitled [Local]
Total size: 999.86 GB
Total number of backups: 20
Oldest backup: 5/30/16, 12:23 PM
Last backup: 6/15/16, 10:37 AM
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 1.65 TB X 3)
BackUpBabyPhotos [Local]
Total size: 999.83 GB
Total number of backups: 53
Oldest backup: 12/19/15, 12:13 AM
Last backup: 6/15/16, 6:25 PM
Size of backup disk: Too small
Backup size 999.83 GB < (Disk used 1.65 TB X 3)
FireWater [Local]
Total size: 999.86 GB
Total number of backups: 51
Oldest backup: 12/22/15, 5:44 PM
Last backup: 6/15/16, 9:08 AM
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 1.65 TB X 3)
Top Processes by CPU:ⓘ
1% com.apple.WebKit.WebContent(2)
1% Safari
1% com.apple.WebKit.Plugin.64
0% kernel_task
0% askpermissiond
Top Processes by Memory:ⓘ
1.07 GB kernel_task
360 MB com.apple.WebKit.WebContent(2)
311 MB mds_stores
262 MB mdworker(16)
197 MB Safari
Virtual Memory Information:ⓘ
11.00 GB Free RAM
4.69 GB Used RAM (1.59 GB Cached)
0 B Swap Used
Diagnostics Information:ⓘ
Jun 15, 2016, 07:47:22 PM Self test - passed
Done. Thanks.
I have a super slow 2013 imac, slow startup, slow application opening, and everything feels like I'm slogging in quicksand. I've tried all the start up key combo's to rebuild desktop, directories, safe mood, checked from troubleshooting user modes and feels bad all over. I ran Etrecheck and wondered if it gives a clue to what has happened to a computer that was running great till a few weeks ago.
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-15 22:38:00
Download EtreCheck from https://etrecheck.com
Runtime 6:25
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Description:
Every function from startup to application opening and response to mouse clicks is like quicksand. Have tried all start up combinations, desktop rebuilds, safe mode, and troubleshooting user accounts and can’t get back to the normal.
Hardware Information: ⓘ
iMac (27-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac14,2
1 3.2 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ⓘ
NVIDIA GeForce GT 755M - VRAM: 1024 MB
iMac 2560 x 1440
B243HL 1920 x 1080 @ 60 Hz
System Software: ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: about 2 days
Disk Information: ⓘ
APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (523.18 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
Seagate FA GoFlex Desk
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Seagate FreeAgent GoFlex 1.5 TB
EFI (disk2s1) <not mounted> : 210 MB
Music (disk2s2) /Volumes/Music : 1.50 TB (15.66 GB free)
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (1.7 - 2016-05-25) [Support]
/System/Library/Extensions
[not loaded] com.Cycling74.driver.Soundflower (1.3.1 - 2016-05-26) [Support]
[not loaded] com.elgato.driver.DontMatchAfaTech (1.1 - 2016-05-26) [Support]
[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1 - 2016-05-26) [Support]
[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1 - 2016-05-26) [Support]
[not loaded] com.elgato.driver.DontMatchEmpia (1.1 - 2016-05-26) [Support]
[not loaded] com.elgato.driver.DontMatchVoyager (1.1 - 2016-05-26) [Support]
[not loaded] com.macally.keyboardAndMouse.driver (1.0.0d1 - 2016-05-26) [Support]
[not loaded] com.macally.mutiMouse.MacallyMouseDriver (1.0.0d1 - 2016-05-26) [Support]
/System/Library/Extensions/MacallyKMDriver.kext/Contents/PlugIns
[not loaded] com.macally.keyboardAndMouse.driverSafeBoot (1.0.0d1 - 2008-02-05) [Support]
System Launch Agents: ⓘ
[failed] com.apple.softwareupdate_notify_agent.plist
[not loaded] 7 Apple tasks
[loaded] 152 Apple tasks
[running] 78 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 47 Apple tasks
[loaded] 147 Apple tasks
[running] 96 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-02-29) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2015-09-25) [Support]
[loaded] com.adobe.CS5ServiceManager.plist (2014-03-23) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
[loaded] com.smithmicro.cleaning.quickbackupcheck.plist (2010-04-27) [Support]
Launch Daemons: ⓘ
[not loaded] com.acclivity.fileconnect.plist (2011-08-17) [Support]
[loaded] com.adobe.SwitchBoard.plist (2014-03-23) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2015-11-27) [Support]
[loaded] com.adobe.agsservice.plist (2015-09-25) [Support]
[failed] com.adobe.fpsaud.plist (2016-04-15) [Support]
[loaded] com.bombich.ccc.plist (2015-02-12) [Support]
[running] com.bombich.ccchelper.plist (2015-03-16) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.rogueamoeba.hermes.plist (2008-03-20) [Support]
[running] com.smithmicro.schedulerdaemon.plist (2010-07-02) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2011-03-01) [Support]
[loaded] com.apple.SafariBookmarksSyncer.plist
[failed] com.google.GoogleContactSyncAgent.plist (2012-10-07) [Support]
[running] com.smithmicro.cleaning.schedulermailer.plist (2010-07-02) [Support]
[running] ws.agile.1PasswordAgent.plist (2013-04-24) [Support]
User Login Items: ⓘ
AirPort Base Station Agent Application (/System/Library/CoreServices/AirPort Base Station Agent.app)
DiskWarriorStarter Application (/Applications/Utilities/DiskWarrior/DiskWarrior.app/Contents/MacOS/DiskWarrior Starter.app)
Music Volume Hidden (/Volumes/Music)
Dropbox Application Hidden (/Applications/Dropbox.app)
EyeTV Helper Application (/Library/Application Support/EyeTV/EyeTV Helper.app)
Google Chrome Application (/Applications/Google Chrome.app)
Other Apps: ⓘ
[running] com.adobe.acc.AdobeDesktopService.191072.155BE423-9ADB-4BFF-9F07-DAACD21B9305
[running] com.adobe.accmac.153632
[running] com.elgato.eyetvhelper.10592
[running] com.getdropbox.dropbox.95072
[running] com.google.Chrome.96992
[loaded] 402 Apple tasks
[running] 199 Apple tasks
Internet Plug-ins: ⓘ
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]
Google Earth Web Plug-in: 7.1 (2014-01-05) [Support]
Default Browser: 601 - SDK 10.11 (2016-05-05)
Flip4Mac WMV Plugin: 2.1.0.33 (2014-01-05) [Support]
DYMO Safari Addin: Unknown (2014-01-05) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2015-11-27) [Support]
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]
DivXBrowserPlugin: 1.3 (2014-01-05) [Support]
QuickTime Plugin: 7.7.3 (2016-05-05)
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-21) Outdated! Update
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
iPhotoPhotocast: 7.0 - SDK 10.7 (2014-01-05)
AdobePDFViewer: 9.5.1 (2014-01-05) [Support]
SharePointBrowserPlugin: 14.0.0 (2014-01-05) [Support]
Veoh Plugin: 3.0 (2014-01-05) [Support]
ContentUploaderPlugin: 1.2 (2014-01-05) [Support]
JavaAppletPlugin: 15.0.1 - SDK 10.7 (2016-06-01) Check version
User internet Plug-ins: ⓘ
Move_Media_Player: npmnqmp 071505000006 (2009-08-03) [Support]
Safari Extensions: ⓘ
1Password - AgileBits - https://agilebits.com/onepassword (2016-05-30)
iMedia Converter Deluxe - iSkysoft Studio - http://www.iskysoft.com (2013-02-26)
3rd Party Preference Panes: ⓘ
AccountEdge (2014-09-30) [Support]
Adobe Version Cue CS2 (2014-01-05) [Support]
DivX (2014-01-05) [Support]
Flash Player (2016-04-15) [Support]
Flip4Mac WMV (2014-01-05) [Support]
Growl (2014-01-05) [Support]
Macally Input Manager (2014-01-05) [Support]
TinkerTool (2014-01-05) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
100% fsck_hfs
27% ScreenSaverEngine
5% kernel_task
2% photolibraryd(2)
1% Adobe CEF Helper(6)
Top Processes by Memory: ⓘ
918 MB Google Chrome Helper(5)
774 MB kernel_task
451 MB ScreenSaverEngine
238 MB com.apple.iTunesLibraryService
229 MB Adobe CEF Helper(6)
Virtual Memory Information: ⓘ
425 MB Free RAM
7.58 GB Used RAM (2.27 GB Cached)
18 MB Swap Used
Diagnostics Information: ⓘ
Jun 15, 2016, 09:36:20 PM /Library/Logs/DiagnosticReports/Microsoft Excel_2016-06-15-213620_[redacted].hang
UNKNOWN PATH
Jun 13, 2016, 09:45:36 PM Self test - passed
Jun 13, 2016, 08:40:21 PM /Library/Logs/DiagnosticReports/loginwindow_2016-06-13-204021_[redacted].crash
/System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow
Jun 13, 2016, 08:39:58 PM /Library/Logs/DiagnosticReports/WindowServer_2016-06-13-203958_[redacted].crash
/System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/WindowSe rver
Jun 13, 2016, 12:41:44 AM /Library/Logs/DiagnosticReports/quicklookd_2016-06-13-004144_[redacted].crash
/System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/MacOS/quicklookd
Unfortunately, it looks like your hard drive may be failing. The problem is one or more of your configuration files is corrupt.
There is a problem with your configuration files and it is is getting worse. Run Disk Utility > First Aid and let us know what it reports.
Using Disk Utility to verify or repair disks - Apple Support
MacJack
Thanks. I ran Apple's Disc Utility via the First Aid function. It did not find errors.
My experience (as a novice) is that once a hard drive gets close to being full, it seems to have trouble.
I haven't gotten the sick mac icon at startup or the floppy with the question mark. If you think I'm heading towards trouble, should I go ahead and replace the internal HD?
I feel performance is better since following your earlier instructions.
I'm a bit confused here. Are you the same poster as the one who originated this thread?
If not, please start your own topic. You'll get much better response and avoid cross-currents here.
Hi,
Yes, I'm the original poster. Were your comments about the internal hard drive on the verge of failure directed towards me (ASilverstone) or the new poster (MrTopShelf)?
Thanks
Your first Etre Check reports indicate a problem in your configuration files, but the last report had nothing. So I was confused. Run Disk Utility tell us what it reports.
Hi,
Here's the latest Etre Check Report. In addition I am attaching a screen shot of the Disk Utility report from running First Aid on one of the drives. The summary was similar for all the attached drives. This screen shot happens to represent the FireWire drive. I can paste the other ones if you feel they will be helpful.
I appreciate your continued help with my project.
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-16 18:55:28
Download EtreCheck from https://etrecheck.com
Runtime 2:50
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Hardware Information:ⓘ
iMac (21.5-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
BANK 0/DIMM1
4 GB DDR3 1333 MHz ok
BANK 1/DIMM1
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
System Software:ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour
Disk Information:ⓘ
ST3500418AS disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (152.04 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H ()
ST1000LM024 HN-M101MBB disk1 : (1 TB) (Rotational)
EFI (disk1s1) <not mounted> : 210 MB
PiedPiper (disk1s2) /Volumes/PiedPiper : 999.86 GB (201.01 GB free)
USB Information:ⓘ
Verbatim USB 3.0 Desktop HD 2 TB
disk4s1 (disk4s1) <not mounted> : 32 KB
Alex's Photos (disk4s3) /Volumes/Alex's Photos : 2.00 TB (697.30 GB free)
Apple Computer, Inc. IR Receiver
Apple Card Reader
Apple Inc. FaceTime HD Camera (Built-in)
Western Digital My Passport 0748
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Firewire Information:ⓘ
Seagate FreeAgent GoFlex 800mbit - 800mbit max
EFI (disk2s1) <not mounted> : 210 MB
FireWater (disk2s2) /Volumes/FireWater : 999.86 GB (109.54 GB free)
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
LaCie Rugged THB USB3
Configuration files:ⓘ
/etc/sysctl.conf - File exists but not expected
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/System/Library/Extensions
[not loaded] com.SAC.driver.SACPeripheralDeviceType05 (1.0.0d1 - 2016-06-15) [Support]
[not loaded] com.freecom.driver.BoulderScsi (1.0.0d1 - 2016-06-15) [Support]
[not loaded] com.joshuawise.kexts.HoRNDIS (8 - SDK 10.6 - 2016-06-15) [Support]
[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9 - 2016-06-15) [Support]
[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4 - 2016-06-15) [Support]
[not loaded] com.wdc.driver.1394_64HP (1.0.0 - SDK 10.6 - 2016-06-15) [Support]
[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9 - 2016-06-15) [Support]
[not loaded] com.wdc.driver.USBHP (1.0.11 - 2016-06-15) [Support]
[loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6 - 2016-06-15) [Support]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 163 Apple tasks
[running] 67 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 43 Apple tasks
[loaded] 161 Apple tasks
[running] 87 Apple tasks
Launch Agents:ⓘ
[running] com.brother.LOGINserver.plist (2014-10-09) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2013-08-25) [Support]
[loaded] com.paragon.updater.plist (2014-03-26) [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2016-05-10) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-10) [Support]
[loaded] com.adobe.fpsaud.plist (2016-05-09) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-10) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2013-01-17) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2013-08-25) [Support]
[loaded] com.timesoftware.timemachineeditor.helper.plist (2014-07-10) [Support]
User Launch Agents:ⓘ
[running] com.amazon.music.plist (2016-03-22) [Support]
[loaded] com.apple.SafariBookmarksSyncer.plist
Other Apps:ⓘ
[running] com.brother.utility.NETserver.85152
[running] com.brother.utility.USBserver.84192
[running] com.etresoft.EtreCheck.189152
[loaded] 410 Apple tasks
[running] 171 Apple tasks
Internet Plug-ins:ⓘ
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-24) Check version
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-16) [Support]
QuickTime Plugin: 7.7.3 (2016-05-19)
AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-05) [Support]
AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-05) [Support]
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-16) Outdated! Update
Default Browser: 601 - SDK 10.11 (2016-05-19)
SharePointBrowserPlugin: 14.6.5 - SDK 10.6 (2016-06-16) [Support]
GarminGpsControl: 4.0.4.0 Release - SDK 10.6 (2012-11-02) [Support]
Silverlight: 4.1.10329.0 (2012-11-08) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-22)
Safari Extensions:ⓘ
eBay for Safari - eBay Inc - http://anywhere.ebay.com/browser/safari/ (2016-06-15)
3rd Party Preference Panes:ⓘ
Flash Player (2016-05-09) [Support]
Java (2016-04-24) [Support]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Alex's Photos: Disk size: 2.00 TB Disk used: 1.30 TB
Macintosh HD: Disk size: 499.25 GB Disk used: 347.20 GB
Destinations:
Untitled [Local]
Total size: 999.86 GB
Total number of backups: 22
Oldest backup: 5/30/16, 12:23 PM
Last backup: 6/16/16, 5:46 PM
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 1.65 TB X 3)
BackUpBabyPhotos [Local]
Total size: 999.83 GB
Total number of backups: 54
Oldest backup: 12/19/15, 12:13 AM
Last backup: 6/16/16, 6:46 PM
Size of backup disk: Too small
Backup size 999.83 GB < (Disk used 1.65 TB X 3)
FireWater [Local]
Total size: 999.86 GB
Total number of backups: 51
Oldest backup: 12/22/15, 5:44 PM
Last backup: 6/16/16, 4:39 PM
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 1.65 TB X 3)
Top Processes by CPU:ⓘ
7% mdworker(14)
2% mds
2% WindowServer
2% mds_stores
1% kernel_task
Top Processes by Memory:ⓘ
1.03 GB kernel_task
262 MB mds_stores
229 MB mdworker(14)
147 MB icdd
49 MB softwareupdated
Virtual Memory Information:ⓘ
12.00 GB Free RAM
3.74 GB Used RAM (1.55 GB Cached)
0 B Swap Used
Diagnostics Information:ⓘ
Jun 16, 2016, 06:50:27 PM Self test - passed
Troubleshooting slow performance an iMac 2011
