HT204073: Find the serial number or IMEI on your iPhone, iPad or iPod touch
Learn about Find the serial number or IMEI on your iPhone, iPad or iPod touchQ: I have lots of experience with Apple as I have bought many Apple products before. However, I received a new iPhone, and it doesn't ... I have lots of experience with Apple as I have bought many Apple products before. However, I received a new iPhone, and it doesn't turn on. more
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Jun 15, 2016 6:40 AM in response to SKT T1 Madlifeby Meg St._Clair,You're not talking to Apple here. This is a user-to-user technical support forum.
If a brand new device won't turn on, the first thing to do is call Apple and arrange to have it replaced.
Meanwhile, plug it in for at least 30 minutes using the included cable and adapter. If it hasn't turned on, try a force restart by pressing and holding the Home and power buttons until the apple appears. If it doesn't appear within about 15 seconds, though, it's not going to.