HT201472: If your iPhone, iPad, or iPod touch is lost or stolen
Learn about If your iPhone, iPad, or iPod touch is lost or stolen
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All replies
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Helpful answers
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Jun 15, 2016 5:41 AM in response to Trish224by Meg St._Clair,Have you put your FitBit into pairing mode according to the manufacturer's instructions? Have you downloaded the FitBit app onto your phone? It should walk you through the setup process.
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Jun 15, 2016 6:16 AM in response to Meg St._Clairby Lawrence Finch,Meg, I'm not sure that the Alta needs to be paired; I think it uses BT 4 LE like my Fitbit Zip. I admit I'm not sure, however.
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Jun 15, 2016 6:25 AM in response to Lawrence Finchby Meg St._Clair,Wasn't sure and don't have one available to test. However, I believe you still have to go through the FitBit app, right?
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Jun 15, 2016 6:29 AM in response to Meg St._Clairby Lawrence Finch,Yes, the fitbit app, in the Account page, has a "Set up a Device" link. If has full instructions. I have my Zip paired to both my iPhone and my iPad, so I know it can pair to 2 devices. And also to both of my Macbooks.
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Jun 15, 2016 6:32 AM in response to Lawrence Finchby Meg St._Clair,Hopefully, we'll get more information from the OP.
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Jun 16, 2016 8:11 AM in response to Trish224by Briansyddall,Hi
Sometimes when connecting for the first time it can take up to 10 minutes just set them to pair & leave for up to 10 minutes .
Cheers
Brian