Wolfpup

Q: iPhone 6s Smart Battery Case "this accessory is not supported"

I've got a roughly 1 month old 6s with an also 1 month old Apple smart battery case, which is on the phone 100% of the time, and so far has had no issues.

 

I synced my iPhone with my PC last night and it was totally normal. This morning I noticed my phone wasn't showing up in iTunes on my work PC. I then noticed the battery indicator that gets added to the drop down notification thingee was missing, and I have a "this accessory is not supported" message.

 

I've tried rebooting the iPhone, which hasn't fixed anything. I pulled the phone out of the case, and immediately my PC "sees" the case (and plays the Windows 'a device just connected' sound), and the case's light comes on that it's charging. I plug the phone back in and the whole thing disconnects again.

 

Anyone know what's going on? I'm super nervous about Lightning given I've had VERY bad experiences with it so far, but in this case the port on the case actually seems to be working fine, as pull the phone out and it starts charging and connects.

 

Also, when I plug the phone in directly to my computer they "see" each other and the phone shows up in iTunes and charges. For some reason the phone and case don't like each other anymore :-/

 

Oh, and the phone shows the charging icon when connected to the case, like it's drawing power from the case.

 

(Also, needless to say, my OS is up to date.)

 

Help! :-O

Posted on Jun 15, 2016 6:56 AM

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Q: iPhone 6s Smart Battery Case "this accessory is not supported"

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  • Helpful answers

  • by Wolfpup,

    Wolfpup Wolfpup Jun 15, 2016 7:09 AM in response to Wolfpup
    Level 1 (19 points)
    iPhone
    Jun 15, 2016 7:09 AM in response to Wolfpup

    Okay...I've left the case and phone apart for a little while (10 minutes maybe), and just randomly plugged the phone back in, and this time it "took".  (And I've already had it pulled out, rebooted it in and out of the case, etc. without it 'fixing' it.)

     

    Does anyone know what happened? I didn't DO anything to "fix" it, it just randomly worked this time.

  • by javaliga,

    javaliga javaliga Jun 15, 2016 10:38 AM in response to Wolfpup
    Level 4 (3,579 points)
    iCloud
    Jun 15, 2016 10:38 AM in response to Wolfpup

    Without any further information, its quite possible that there was some dust or debris in one of the lightning ports and by plugging and unplugging the connectors you "cleared" it.  In the future, this article might be helpful:

     

    If your iPhone, iPad, or iPod touch won't charge - Apple Support

     

    especially the step (which also applies to the case as well):

     

    Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.

  • by Wolfpup,

    Wolfpup Wolfpup Jun 15, 2016 10:51 AM in response to javaliga
    Level 1 (19 points)
    iPhone
    Jun 15, 2016 10:51 AM in response to javaliga

    Thanks, but it's unlikely.  In the past I've never had that be an issue with any port that's failed, and in this case the issue was between the case's connection for the phone, which is pristine because it's never been anywhere but in the phone, and the phone's connection which is pristine for the same reason.  The "outside" connection on the case never quit working, and it's the only one actually exposed to anything.

     

    (I bought a 12.9" iPad Pro a few months back, and I sure hope I never have issues with it!)