How to investigate battery drain issue on iPhone?
I'm investigating a battery drain issue. I previously thought it's the hardware but now I'm actually more leaning towards a software issue. However, I'm struggling to find out the root cause.
Here is the history in (very short) bullet points:
- started experiencing this around mid April
- did some investigation, didn't find anything
- went to an Apple store for diagnosis - battery ok, phone was resetted, and recovered from iTunes backup
- issue seemed better at first but after a few days it was clear it wasn't -> opened case with Apple -> phone was resetted and recovered from iCloud backup
- battery drain was not fixed -> phone has been replaced by Apple
- same issue on new phone after restoring from iCloud backup
- thus, I went through the pain and reset the new phone again, starting as a new fresh device (including my watch, also started from scratch)
- issue was fixed for a while but since yesterday I have the battery drain again 😟
There are a few confusing observations
- no new app has been installed in the last few days when the drain reappeared on the new phone
- no new app had been installed back in April then the drain first appeared on the old phone
- no change in setup was done in the last few days
- no change in setup was done back in April then the drain first appeared
- monitoring the battery statistics on the phone, it seems that
- active time is fare higher than I actually used the device
it does not match the standby time, though
- the sum of times of the visible apps does not add up to the actual active time
where is the other 5+ hours spent? is it in the system?
- active time is fare higher than I actually used the device
- the phone is pretty warm when I pull it out of my pocket - even though I haven't used it for two hours.
What I tried so far:
- reset, restore and update from iTunes backup
- reset, restore and update from iCloud backup
- new device
- dozens of restarts of phone and watch
- disabling push for everything in mail, contacts and calendar
- disabling background activity for most apps
Given the observations in the battery statistics, I'm wondering if it's some system service that is draining the battery.
I am suspecting it's the watch. Thus, next thing I'll try is unpairing them then going without my watch for a while.
This is the setup:
- iPhone 6s (iOS 9.3.2)
- Watch (watchOS 2.2.1)
- One Exchange account with mail, calendar and contacts (Google Apps Active Sync. provisioned via device management Airwatch MDM)
- One Gmail account with mail, calendar and contacts (personal)
- iCloud photos, Safari and find my phone (drive disabled due to device management profile)
Any help is appreciated!
iPhone 6s, iOS 9.3.2, null