tristanfromgisborne
Level 1 (4 points)
Publishing

Q: Cannot connect to app store

Hi, I have an iphone 4S, had it for a couple of years and have had no problems what so ever but just tried to connect to the app store and it won't connect. I have tried signing out and back in again a number of times but this hasn't worked, i have made sure the time zone is correct, turned the phone on and off but still nothing, can anyone help?

Posted on Jun 15, 2016 2:14 PM

Close
tristanfromgisborne

Q: Cannot connect to app store

  • All replies
  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Jun 16, 2016 9:38 AM in response to tristanfromgisborne
    Community Specialists
    Jun 16, 2016 9:38 AM in response to tristanfromgisborne

    Hey Tristan,

     

    I see that your iPhone 4s is unable to connect to the App Store.  I know this can be a frustrating issue, especially since there are a lot of great apps out there to download. There are still some additional troubleshooting steps to the ones you've already followed, as outlined below:

     

    Fix the issue on your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch, make sure:

    1. That your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. That your iOS software is up to date. To check for updates, tap Settings > General > Software Update. You can also connect your iPhone, iPad, or iPod touch to iTunes and click Check for Update on your device's Summary page.
    3. To check that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. That you have an active Internet connection. For help with your connection, check your device's user guide.
    5. To see if other devices, like portable computers, can connect to the Wi-Fi network and access the Internet.
    6. To reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

    If you can’t connect to the iTunes Store

     

    Thank you for using the Apple Support Communities!

     

    Take care.