MartashaJAsher

Q: I can't preorder music

I Can't preorder music

iPhone 6 Plus, iOS 9.3

Posted on Jun 15, 2016 5:51 PM

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Q: I can't preorder music

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  • by sarah_s1,

    sarah_s1 sarah_s1 Jun 16, 2016 9:58 AM in response to MartashaJAsher
    Community Specialists
    Jun 16, 2016 9:58 AM in response to MartashaJAsher

    Hi MartashaJAsher,

     

    Thanks for checking out the Apple Support Communities for help with your music. I understand you're having trouble with pre-ordering music and I'd like to help make sure you're able to pre-order the content you'd like. 

     

    The first thing that I'd like to make sure you've done, is followed the steps in this article for pre-ordering music on your iPhone: 

     

    Pre-order music and movies from the iTunes Store - Apple Support

     

    If you're having trouble pre-ordering only a specific album or song, then that particular item may not be available for pre-order in your region. If you're having trouble pre-ordering any music or content then some additional troubleshooting may be needed depending on what's happening. 

     

    Another thing that I suggest is to try pre-ordering the music on a computer instead of your iPhone. This will let you know if there's an issue with the iPhone or if there's an issue with the content that you're trying to pre-order. 

     

    Cheers!