elena-yudina
Level 1 (8 points)
iTunes

Q: Itunes charged for subscription of not installed app

Hi.

Itunes charged for full subscription payment 39us$ of not installed app. In invoices its written as "Full version subscription (Automatic Renewal)"

I'm shocked. How is it possible?

Anybody can give advise or suggest how can I refund it because I used that app something like 1 year ago and never purchase any subscription of it.

Thank you in advance.

iPhone 6, iOS 9.3

Posted on Jun 15, 2016 5:40 PM

by ed2345,Apple recommended
ed2345 ed2345
Level 7 (24,998 points)
A:

elena-yudina wrote:

 

Hi.

Itunes charged for full subscription payment 39us$ of not installed app. In invoices its written as "Full version subscription (Automatic Renewal)"

I'm shocked. How is it possible?

Any can give advise or suggest how can I refund it because I used that app something like 1 year ago and never purchase any subscription of it.

Thank you in advance.

Elena,

 

Uninstalling an app in one or more devices does not cause any automatic renewals to be canceled.

To stop an automatic renewal, see this document:

 

View, change, or cancel your subscriptions

Posted on Jun 15, 2016 5:44 PM

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elena-yudina

Q: Itunes charged for subscription of not installed app

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  • Helpful answers

  • by ed2345,Apple recommended

    ed2345 ed2345 Jun 15, 2016 5:44 PM in response to elena-yudina
    Level 7 (24,998 points)
    Jun 15, 2016 5:44 PM in response to elena-yudina

    elena-yudina wrote:

     

    Hi.

    Itunes charged for full subscription payment 39us$ of not installed app. In invoices its written as "Full version subscription (Automatic Renewal)"

    I'm shocked. How is it possible?

    Anybody can give advise or suggest how can I refund it because I used that app something like 1 year ago and never purchase any subscription of it.

    Thank you in advance.

    Elena,

     

    Uninstalling an app in one or more devices does not cause any automatic renewals to be canceled.

    To stop an automatic renewal, see this document:

     

    View, change, or cancel your subscriptions

  • by iEvan 3.0,

    iEvan 3.0 iEvan 3.0 Jun 15, 2016 5:45 PM in response to elena-yudina
    Level 1 (109 points)
    Jun 15, 2016 5:45 PM in response to elena-yudina

    The are iTunes receipt scams floating around, so first make sure this is legit by hovering over links in the email and making sure they are familiar Apple links.

     

    There should be a "Report a Problem" link in the email receipt you received. You can use that to request a refund. 

  • by Rysz,

    Rysz Rysz Jun 15, 2016 5:47 PM in response to elena-yudina
    Level 7 (21,001 points)
    iPad
    Jun 15, 2016 5:47 PM in response to elena-yudina

    The information about contacting store support or disputing the charge is right on the invoice email you received (It varies by location).

     

    If you subscribed to the service, it doesn't matter if you deleted the app. You have to cancel the subscription.

    View, change, or cancel your subscriptions - Apple Support