HT201762: Sign in to the iTunes Store on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV

Learn about Sign in to the iTunes Store on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV
MariaNYC
Level 1 (5 points)
Desktops

Q: 'Sign in' in iTunes and nothing happens

I cannot access my iTunes account. I need to do so, mainly to authorize my computer to synchronize my phone and tablet, but when I go to "sign in" NOTHING but NOTHING.

And if I connect the iPhone or the iPad, and the pop-up asks to Authorize the computer, I click on that option but again, NOTHING.

 

Despairing...

MacBook Pro (Retina, 15-inch, Mid 2015), OS X El Capitan (10.11.3)

Posted on Jun 15, 2016 6:10 PM

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MariaNYC

Q: 'Sign in' in iTunes and nothing happens

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jun 15, 2016 9:27 PM in response to MariaNYC
    Level 10 (207,926 points)
    Applications
    Jun 15, 2016 9:27 PM in response to MariaNYC

    Please try a simple step first. Log out or restart the computer. Any change?

  • by MariaNYC,

    MariaNYC MariaNYC Jun 16, 2016 7:53 AM in response to Linc Davis
    Level 1 (5 points)
    Desktops
    Jun 16, 2016 7:53 AM in response to Linc Davis

    Thanks for trying to help, Linc.

    I have done that already. Several times. Nothing.

    I have tried to erase the HD disk and reinstall OS X. Nothing.

    I am unable to update my OS X. That crashes the computer and systematically blocks upon reboot.

     

    My only way to carry on is to reinstall from a Time Machine and suck it up. I believe all my problems come from the old computer I had, where I transferred to this new laptop.

    I guess I will need to pay a visit to the closest Genius Bar...

  • by Linc Davis,

    Linc Davis Linc Davis Jun 16, 2016 8:40 AM in response to MariaNYC
    Level 10 (207,926 points)
    Applications
    Jun 16, 2016 8:40 AM in response to MariaNYC

    If that means you don't want to continue the discussion, good luck. If you do want to continue, please say so.

  • by MariaNYC,

    MariaNYC MariaNYC Jun 16, 2016 8:48 AM in response to Linc Davis
    Level 1 (5 points)
    Desktops
    Jun 16, 2016 8:48 AM in response to Linc Davis

    Oh, no.
    Sorry if it sounded like that. I am open to any suggestions!

     

    Thanks for trying!

     

    Maria

  • by Linc Davis,

    Linc Davis Linc Davis Jun 16, 2016 8:59 AM in response to MariaNYC
    Level 10 (207,926 points)
    Applications
    Jun 16, 2016 8:59 AM in response to MariaNYC

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by zianh,

    zianh zianh Jun 30, 2016 10:05 PM in response to Linc Davis
    Level 1 (8 points)
    iTunes
    Jun 30, 2016 10:05 PM in response to Linc Davis

    I have the same problem.  Here is the output from my console.  I'm guessing the problem is with "launchservicesd[89]: SecTaskLoadEntitlements failed error=22".  Thank you so much for your help.

     

    7/1/16 12:00:54.372 AM com.apple.xpc.launchd[1]: (com.hp.help.tocgenerator) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    7/1/16 12:01:03.720 AM spindump[415]: Saved wakeups_resource.diag report for Safari version 9.0.2 (11601.3.9) to /Library/Logs/DiagnosticReports/Safari_2016-07-01-000103_ians-mac-pro.wakeups_r esource.diag

    7/1/16 12:01:03.741 AM com.apple.xpc.launchd[1]: (org.postfix.master[810]) Service exited with abnormal code: 1

    7/1/16 12:01:03.741 AM com.apple.xpc.launchd[1]: (org.postfix.master) Service only ran for 1 seconds. Pushing respawn out by 9 seconds.

    7/1/16 12:01:04.506 AM launchservicesd[89]: SecTaskLoadEntitlements failed error=22

    7/1/16 12:01:04.523 AM launchservicesd[89]: SecTaskLoadEntitlements failed error=22

    7/1/16 12:01:04.526 AM launchservicesd[89]: SecTaskLoadEntitlements failed error=22

    7/1/16 12:01:04.570 AM appleeventsd[60]: SecTaskLoadEntitlements failed error=22

    7/1/16 12:01:04.596 AM sharedfilelistd[336]: SecTaskLoadEntitlements failed error=22

    7/1/16 12:01:04.597 AM TOCGenerator[811]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.2 instead of 10.11.2. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

    Call location:

    7/1/16 12:01:04.597 AM TOCGenerator[811]: 0   CarbonCore                          0x904de913 ___Gestalt_SystemVersion_block_invoke + 135

    7/1/16 12:01:04.597 AM TOCGenerator[811]: 1   libdispatch.dylib                   0x984bc763 _dispatch_client_callout + 50

    7/1/16 12:01:04.597 AM TOCGenerator[811]: 2   libdispatch.dylib                   0x984bc63f dispatch_once_f + 78

    7/1/16 12:01:04.597 AM TOCGenerator[811]: 3   libdispatch.dylib                   0x984bdec9 dispatch_once + 31

    7/1/16 12:01:04.597 AM TOCGenerator[811]: 4   CarbonCore                          0x9045a576 _Gestalt_SystemVersion + 1047

    7/1/16 12:01:04.597 AM TOCGenerator[811]: 5   CarbonCore                          0x904596a5 Gestalt + 154

    7/1/16 12:01:04.597 AM TOCGenerator[811]: 6   TOCGenerator                        0x000023da -[AppDelegate applicationDidFinishLaunching:] + 28

    7/1/16 12:01:04.779 AM com.apple.xpc.launchd[1]: (com.hp.help.tocgenerator) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    7/1/16 12:01:13.835 AM com.apple.xpc.launchd[1]: (org.postfix.master[813]) Service exited with abnormal code: 1

    7/1/16 12:01:13.835 AM com.apple.xpc.launchd[1]: (org.postfix.master) Service only ran for 1 seconds. Pushing respawn out by 9 seconds.

    7/1/16 12:01:14.858 AM launchservicesd[89]: SecTaskLoadEntitlements failed error=22

    7/1/16 12:01:14.875 AM launchservicesd[89]: SecTaskLoadEntitlements failed error=22

    7/1/16 12:01:14.878 AM launchservicesd[89]: SecTaskLoadEntitlements failed error=22

    7/1/16 12:01:14.920 AM appleeventsd[60]: SecTaskLoadEntitlements failed error=22

    7/1/16 12:01:14.945 AM sharedfilelistd[336]: SecTaskLoadEntitlements failed error=22

    7/1/16 12:01:14.946 AM TOCGenerator[814]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.2 instead of 10.11.2. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

    Call location:

    7/1/16 12:01:14.946 AM TOCGenerator[814]: 0   CarbonCore                          0x904de913 ___Gestalt_SystemVersion_block_invoke + 135

    7/1/16 12:01:14.946 AM TOCGenerator[814]: 1   libdispatch.dylib                   0x984bc763 _dispatch_client_callout + 50

    7/1/16 12:01:14.946 AM TOCGenerator[814]: 2   libdispatch.dylib                   0x984bc63f dispatch_once_f + 78

    7/1/16 12:01:14.947 AM TOCGenerator[814]: 3   libdispatch.dylib                   0x984bdec9 dispatch_once + 31

    7/1/16 12:01:14.947 AM TOCGenerator[814]: 4   CarbonCore                          0x9045a576 _Gestalt_SystemVersion + 1047

    7/1/16 12:01:14.947 AM TOCGenerator[814]: 5   CarbonCore                          0x904596a5 Gestalt + 154

    7/1/16 12:01:14.947 AM TOCGenerator[814]: 6   TOCGenerator                        0x000023da -[AppDelegate applicationDidFinishLaunching:] + 28

    7/1/16 12:01:14.964 AM com.apple.xpc.launchd[1]: (com.hp.help.tocgenerator) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.