when I try to open imessage it crashes. it quits and tells me to reopen but when I do this it quits again. I have tried safe reboot.
Apple support told me to create new log on and test imessages. when I created new log on it worked. when I go back to original log on it crashes again. Has anyone any ideas how to solve it crashing ?
MacBook Pro, OS X Yosemite (10.10.5), null
Might be a corrupt .plist.
Do a backup, preferably 2 backups on 2 separate drives.
Quit the application.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.iChat.plist. Move the .plist to your desktop.
Restart the computer, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
If that doesn’t work, repeat the above but delete the com.apple.imagent.plist
Thanks to leonie and Ralph Johns (UK)for some information contained in this.
thankyou Eric. I will try this and let you know how I got on. thanks again for your time
Hi,
Two other possibles.
Check the Contacts App > Card Menu > Show the My Card
Is this your details ?
In Finder window hold down the ALT Key whilst selecting the Go Menu.
Select the Library that appears (you are in ~/Library which is normally hidden)
Navigate to Caches/com.apple.Messages/Pictures
This should display all the Buddy Pics for all your Buddies (mainly AIM and Jabber ones)
If one of these is corrupt then it can effect the app.
Like this one for instance
The pic does not display in this view and the size id Zero bytes.
Others may look odd in other views
This is less of a problem in later version of Messages compared to iChat but it is worth checking.
9:58 pm Thursday; June 16, 2016
imessage wont open
