macsmith2000

Q: Just down loaded El Capitan lost use of SuperDrive

Down loaded El Capitan now can't find SuperDrive any where and can't use DVD/CD

Posted on Jun 16, 2016 1:42 AM

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Q: Just down loaded El Capitan lost use of SuperDrive

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Jun 16, 2016 4:06 AM in response to macsmith2000
    Level 8 (41,531 points)
    Mac OS X
    Jun 16, 2016 4:06 AM in response to macsmith2000
  • by Luis Sequeira1,Solvedanswer

    Luis Sequeira1 Luis Sequeira1 Jun 16, 2016 6:51 AM in response to macsmith2000
    Level 6 (11,889 points)
    Jun 16, 2016 6:51 AM in response to macsmith2000

    Also, you may reset NVRAM (hold down Command-option-P-R at startup).

     

    If after reseting SMC and NVRAM you haven't recovered the use of the DVD drive, try booting into Safe Mode.

     

    If it still does not work, you probably have old software that causes a conflict in EC. Run Etrecheck and post its report so we can try to figure it out.

  • by macsmith2000,

    macsmith2000 macsmith2000 Jun 16, 2016 10:51 PM in response to Luis Sequeira1
    Level 1 (4 points)
    Mac OS X
    Jun 16, 2016 10:51 PM in response to Luis Sequeira1

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-17 17:20:48

    Download EtreCheck from https://etrecheck.com

    Runtime 2:26

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Check files] link for help with unknown files.

     

    Problem: Other problem

    Description:

    CD/DVD not working ,will not take disk

     

    Hardware Information:

        iMac (21.5-inch, Mid 2010)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac11,2

        1 3.06 GHz Intel Core i3 CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                Empty  

            BANK 1/DIMM0

                Empty  

            BANK 0/DIMM1

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information:

        ATI Radeon HD 4670 - VRAM: 256 MB

            iMac 1920 x 1080

     

    System Software:

        OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

     

    Disk Information:

        ST3500418AS disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.25 GB (372.56 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-STDVDRW  GA32N   ()

     

    USB Information:

        Apple Computer, Inc. IR Receiver

        Apple Inc. Built-in iSight

        LaCie LaCie Storage 1 TB

            disk1s1 (disk1s1) <not mounted> : 32 KB

            LaCie (disk1s3) /Volumes/LaCie : 1.00 TB (727.68 GB free)

        EPSON USB2.0 MFP(Hi-Speed)

        Apple Card Reader

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Unknown Files:

        /Library/LaunchAgents/com.intego.VirusBarrier.alert.plist

            /Library/Intego/virusbarrier.bundle/Contents/Resources/VirusBarrier X5 Alert.app/Contents/MacOS/VirusBarrier X5 Alert

        /Library/LaunchDaemons/com.intego.VirusBarrier.daemon.plist

            /Library/Intego/virusbarrier.bundle/Contents/Resources/virusbarrierd

        2 unknown files found. [Check files]

     

    Kernel Extensions:

            /System/Library/Extensions

        [not loaded]    com.LaCie.ScsiType00 (1.2.2 - 2016-06-15) [Support]

        [not loaded]    com.jmicron.driver.jmPeripheralDevice (1.0.6 - 2016-06-15) [Support]

        [not loaded]    com.lacie.driver.LaCie_RemoteComms (1.0.1 - 2016-06-15) [Support]

        [not loaded]    com.oxsemi.driver.OxsemiDeviceType00 (1.06.4 - 2016-06-15) [Support]

     

    System Launch Agents:

        [not loaded]    8 Apple tasks

        [loaded]    162 Apple tasks

        [running]    68 Apple tasks

     

    System Launch Daemons:

        [not loaded]    46 Apple tasks

        [loaded]    158 Apple tasks

        [running]    86 Apple tasks

     

    Launch Agents:

        [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

        [loaded]    com.intego.VirusBarrier.alert.plist (2009-09-11) [Support]

        [running]    com.intego.commonservices.statusitem.plist (2014-09-23) [Support]

        [running]    com.intego.netupdate.agent.plist (2014-09-25) [Support]

        [loaded]    com.intego.task.manager.notifier.plist (2014-09-23) [Support]

        [loaded]    com.lacie.eventsactions.launcher.agent.plist (2009-12-15) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.fpsaud.plist (2016-05-10) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-03) [Support]

        [failed]    com.intego.VirusBarrier.daemon.plist (2009-09-11) [Support]

        [failed]    com.intego.VirusBarrier.logger.daemon.plist (2009-09-11) [Support]

        [failed]    com.intego.VirusBarrier.scanner.daemon.plist (2009-09-11) [Support]

        [running]    com.intego.commonservices.daemon.plist (2014-09-23) [Support]

        [loaded]    com.intego.commonservices.icalserver.plist (2014-09-23) [Support]

        [loaded]    com.intego.commonservices.metrics.kschecker.plist (2014-09-23) [Support]

        [running]    com.intego.netupdate.daemon.plist (2014-09-25) [Support]

        [running]    com.intego.task.manager.daemon.plist (2014-09-23) [Support]

        [failed]    com.lacie.desktopmanager.service.plist (2009-12-15) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.ARM.[...].plist (2011-11-21) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2010-10-13) [Support]

        [running]    com.spotify.webhelper.plist (2015-03-15) [Support]

        [running]    ws.agile.1PasswordAgent.plist (2015-05-21) [Support]

     

    User Login Items:

        Garmin Lifetime Map Updater    Application  (/Applications/Garmin Lifetime Map Updater.app)

        AllBookmarks    Application  (/Applications/AllBookmarks.app)

        iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        TextEdit    Application  (/Applications/TextEdit.app)

        CrossOver CD Helper    Application  (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

     

    Other Apps:

        [running]    2BUA8C4S2C.com.agilebits.onepassword4-helper

        [running]    com.agilewebsolutions.AllBookmarks.46752

        [running]    com.codeweavers.crossover CD helper.82592

        [running]    com.epson.scanner.ica.99232.09C6FAD8-C966-4B25-92F5-808C653AF723

        [loaded]    com.fiplab.MemoryCleanHelper

        [running]    com.fiplab.memoryclean.56672

        [running]    com.garmin.LifetimeMapUpdate.50592

        [running]    com.getdropbox.dropbox.4512

        [running]    jp.co.canon.cijscannerregister.89632

        [loaded]    407 Apple tasks

        [running]    186 Apple tasks

     

    Internet Plug-ins:

        Flip4Mac WMV Plugin: 2.4.0.11 (2012-01-10) [Support]

        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-14) [Support]

        QuickTime Plugin: 7.7.3 (2016-06-15)

        AdobePDFViewerNPAPI: 11.0.16 - SDK 10.6 (2016-05-15) [Support]

        AdobePDFViewer: 11.0.16 - SDK 10.6 (2016-05-15) [Support]

        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-14) Outdated! Update

        Default Browser: 601 - SDK 10.11 (2016-06-15)

        Silverlight: 4.0.60531.0 (2012-01-10) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.8 (2013-10-16)

     

    User internet Plug-ins:

        Picasa: 1.0 (2010-10-13) [Support]

     

    Safari Extensions:

        1Password - AgileBits - https://agilebits.com/onepassword (2016-06-15)

     

    3rd Party Preference Panes:

        Flash Player (2016-05-10) [Support]

        Flip4Mac WMV (2011-07-01) [Support]

        NetUpdate (2015-10-16) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.25 GB Disk used: 126.69 GB

        Destinations:

            LaCie [Local]

            Total size: 1.00 TB

            Total number of backups: 280

            Oldest backup: 4/11/10, 8:28 PM

            Last backup: 17/06/16, 5:05 PM

            Size of backup disk: Adequate

                Backup size 1.00 TB > (Disk used 126.69 GB X 3)

     

    Top Processes by CPU:

             3%    WindowServer

             1%    fontd

             0%    kernel_task

             0%    askpermissiond

     

    Top Processes by Memory:

        473 MB    kernel_task

        324 MB    com.apple.WebKit.WebContent

        172 MB    mdworker(11)

        143 MB    Dropbox

        131 MB    mds_stores

     

    Virtual Memory Information:

        895 MB    Free RAM

        3.12 GB    Used RAM (1.35 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Jun 17, 2016, 05:06:23 PM    Self test - passed

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-17 17:20:48

    Download EtreCheck from https://etrecheck.com

    Runtime 2:26

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Check files] link for help with unknown files.

     

    Problem: Other problem

    Description:

    CD/DVD not working ,will not take disk

     

    Hardware Information:

        iMac (21.5-inch, Mid 2010)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac11,2

        1 3.06 GHz Intel Core i3 CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                Empty  

            BANK 1/DIMM0

                Empty  

            BANK 0/DIMM1

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information:

        ATI Radeon HD 4670 - VRAM: 256 MB

            iMac 1920 x 1080

     

    System Software:

        OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

     

    Disk Information:

        ST3500418AS disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.25 GB (372.56 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-STDVDRW  GA32N   ()

     

    USB Information:

        Apple Computer, Inc. IR Receiver

        Apple Inc. Built-in iSight

        LaCie LaCie Storage 1 TB

            disk1s1 (disk1s1) <not mounted> : 32 KB

            LaCie (disk1s3) /Volumes/LaCie : 1.00 TB (727.68 GB free)

        EPSON USB2.0 MFP(Hi-Speed)

        Apple Card Reader

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Unknown Files:

        /Library/LaunchAgents/com.intego.VirusBarrier.alert.plist

            /Library/Intego/virusbarrier.bundle/Contents/Resources/VirusBarrier X5 Alert.app/Contents/MacOS/VirusBarrier X5 Alert

        /Library/LaunchDaemons/com.intego.VirusBarrier.daemon.plist

            /Library/Intego/virusbarrier.bundle/Contents/Resources/virusbarrierd

        2 unknown files found. [Check files]

     

    Kernel Extensions:

            /System/Library/Extensions

        [not loaded]    com.LaCie.ScsiType00 (1.2.2 - 2016-06-15) [Support]

        [not loaded]    com.jmicron.driver.jmPeripheralDevice (1.0.6 - 2016-06-15) [Support]

        [not loaded]    com.lacie.driver.LaCie_RemoteComms (1.0.1 - 2016-06-15) [Support]

        [not loaded]    com.oxsemi.driver.OxsemiDeviceType00 (1.06.4 - 2016-06-15) [Support]

     

    System Launch Agents:

        [not loaded]    8 Apple tasks

        [loaded]    162 Apple tasks

        [running]    68 Apple tasks

     

    System Launch Daemons:

        [not loaded]    46 Apple tasks

        [loaded]    158 Apple tasks

        [running]    86 Apple tasks

     

    Launch Agents:

        [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

        [loaded]    com.intego.VirusBarrier.alert.plist (2009-09-11) [Support]

        [running]    com.intego.commonservices.statusitem.plist (2014-09-23) [Support]

        [running]    com.intego.netupdate.agent.plist (2014-09-25) [Support]

        [loaded]    com.intego.task.manager.notifier.plist (2014-09-23) [Support]

        [loaded]    com.lacie.eventsactions.launcher.agent.plist (2009-12-15) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.fpsaud.plist (2016-05-10) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-03) [Support]

        [failed]    com.intego.VirusBarrier.daemon.plist (2009-09-11) [Support]

        [failed]    com.intego.VirusBarrier.logger.daemon.plist (2009-09-11) [Support]

        [failed]    com.intego.VirusBarrier.scanner.daemon.plist (2009-09-11) [Support]

        [running]    com.intego.commonservices.daemon.plist (2014-09-23) [Support]

        [loaded]    com.intego.commonservices.icalserver.plist (2014-09-23) [Support]

        [loaded]    com.intego.commonservices.metrics.kschecker.plist (2014-09-23) [Support]

        [running]    com.intego.netupdate.daemon.plist (2014-09-25) [Support]

        [running]    com.intego.task.manager.daemon.plist (2014-09-23) [Support]

        [failed]    com.lacie.desktopmanager.service.plist (2009-12-15) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.ARM.[...].plist (2011-11-21) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2010-10-13) [Support]

        [running]    com.spotify.webhelper.plist (2015-03-15) [Support]

        [running]    ws.agile.1PasswordAgent.plist (2015-05-21) [Support]

     

    User Login Items:

        Garmin Lifetime Map Updater    Application  (/Applications/Garmin Lifetime Map Updater.app)

        AllBookmarks    Application  (/Applications/AllBookmarks.app)

        iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        TextEdit    Application  (/Applications/TextEdit.app)

        CrossOver CD Helper    Application  (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

     

    Other Apps:

        [running]    2BUA8C4S2C.com.agilebits.onepassword4-helper

        [running]    com.agilewebsolutions.AllBookmarks.46752

        [running]    com.codeweavers.crossover CD helper.82592

        [running]    com.epson.scanner.ica.99232.09C6FAD8-C966-4B25-92F5-808C653AF723

        [loaded]    com.fiplab.MemoryCleanHelper

        [running]    com.fiplab.memoryclean.56672

        [running]    com.garmin.LifetimeMapUpdate.50592

        [running]    com.getdropbox.dropbox.4512

        [running]    jp.co.canon.cijscannerregister.89632

        [loaded]    407 Apple tasks

        [running]    186 Apple tasks

     

    Internet Plug-ins:

        Flip4Mac WMV Plugin: 2.4.0.11 (2012-01-10) [Support]

        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-14) [Support]

        QuickTime Plugin: 7.7.3 (2016-06-15)

        AdobePDFViewerNPAPI: 11.0.16 - SDK 10.6 (2016-05-15) [Support]

        AdobePDFViewer: 11.0.16 - SDK 10.6 (2016-05-15) [Support]

        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-14) Outdated! Update

        Default Browser: 601 - SDK 10.11 (2016-06-15)

        Silverlight: 4.0.60531.0 (2012-01-10) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.8 (2013-10-16)

     

    User internet Plug-ins:

        Picasa: 1.0 (2010-10-13) [Support]

     

    Safari Extensions:

        1Password - AgileBits - https://agilebits.com/onepassword (2016-06-15)

     

    3rd Party Preference Panes:

        Flash Player (2016-05-10) [Support]

        Flip4Mac WMV (2011-07-01) [Support]

        NetUpdate (2015-10-16) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.25 GB Disk used: 126.69 GB

        Destinations:

            LaCie [Local]

            Total size: 1.00 TB

            Total number of backups: 280

            Oldest backup: 4/11/10, 8:28 PM

            Last backup: 17/06/16, 5:05 PM

            Size of backup disk: Adequate

                Backup size 1.00 TB > (Disk used 126.69 GB X 3)

     

    Top Processes by CPU:

             3%    WindowServer

             1%    fontd

             0%    kernel_task

             0%    askpermissiond

     

    Top Processes by Memory:

        473 MB    kernel_task

        324 MB    com.apple.WebKit.WebContent

        172 MB    mdworker(11)

        143 MB    Dropbox

        131 MB    mds_stores

     

    Virtual Memory Information:

        895 MB    Free RAM

        3.12 GB    Used RAM (1.35 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Jun 17, 2016, 05:06:23 PM    Self test - passed

     

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-17 17:20:48

    Download EtreCheck from https://etrecheck.com

    Runtime 2:26

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Check files] link for help with unknown files.

     

    Problem: Other problem

    Description:

    CD/DVD not working ,will not take disk

     

    Hardware Information:

        iMac (21.5-inch, Mid 2010)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac11,2

        1 3.06 GHz Intel Core i3 CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                Empty  

            BANK 1/DIMM0

                Empty  

            BANK 0/DIMM1

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information:

        ATI Radeon HD 4670 - VRAM: 256 MB

            iMac 1920 x 1080

     

    System Software:

        OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

     

    Disk Information:

        ST3500418AS disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.25 GB (372.56 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-STDVDRW  GA32N   ()

     

    USB Information:

        Apple Computer, Inc. IR Receiver

        Apple Inc. Built-in iSight

        LaCie LaCie Storage 1 TB

            disk1s1 (disk1s1) <not mounted> : 32 KB

            LaCie (disk1s3) /Volumes/LaCie : 1.00 TB (727.68 GB free)

        EPSON USB2.0 MFP(Hi-Speed)

        Apple Card Reader

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Unknown Files:

        /Library/LaunchAgents/com.intego.VirusBarrier.alert.plist

            /Library/Intego/virusbarrier.bundle/Contents/Resources/VirusBarrier X5 Alert.app/Contents/MacOS/VirusBarrier X5 Alert

        /Library/LaunchDaemons/com.intego.VirusBarrier.daemon.plist

            /Library/Intego/virusbarrier.bundle/Contents/Resources/virusbarrierd

        2 unknown files found. [Check files]

     

    Kernel Extensions:

            /System/Library/Extensions

        [not loaded]    com.LaCie.ScsiType00 (1.2.2 - 2016-06-15) [Support]

        [not loaded]    com.jmicron.driver.jmPeripheralDevice (1.0.6 - 2016-06-15) [Support]

        [not loaded]    com.lacie.driver.LaCie_RemoteComms (1.0.1 - 2016-06-15) [Support]

        [not loaded]    com.oxsemi.driver.OxsemiDeviceType00 (1.06.4 - 2016-06-15) [Support]

     

    System Launch Agents:

        [not loaded]    8 Apple tasks

        [loaded]    162 Apple tasks

        [running]    68 Apple tasks

     

    System Launch Daemons:

        [not loaded]    46 Apple tasks

        [loaded]    158 Apple tasks

        [running]    86 Apple tasks

     

    Launch Agents:

        [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

        [loaded]    com.intego.VirusBarrier.alert.plist (2009-09-11) [Support]

        [running]    com.intego.commonservices.statusitem.plist (2014-09-23) [Support]

        [running]    com.intego.netupdate.agent.plist (2014-09-25) [Support]

        [loaded]    com.intego.task.manager.notifier.plist (2014-09-23) [Support]

        [loaded]    com.lacie.eventsactions.launcher.agent.plist (2009-12-15) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.fpsaud.plist (2016-05-10) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-03) [Support]

        [failed]    com.intego.VirusBarrier.daemon.plist (2009-09-11) [Support]

        [failed]    com.intego.VirusBarrier.logger.daemon.plist (2009-09-11) [Support]

        [failed]    com.intego.VirusBarrier.scanner.daemon.plist (2009-09-11) [Support]

        [running]    com.intego.commonservices.daemon.plist (2014-09-23) [Support]

        [loaded]    com.intego.commonservices.icalserver.plist (2014-09-23) [Support]

        [loaded]    com.intego.commonservices.metrics.kschecker.plist (2014-09-23) [Support]

        [running]    com.intego.netupdate.daemon.plist (2014-09-25) [Support]

        [running]    com.intego.task.manager.daemon.plist (2014-09-23) [Support]

        [failed]    com.lacie.desktopmanager.service.plist (2009-12-15) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.ARM.[...].plist (2011-11-21) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2010-10-13) [Support]

        [running]    com.spotify.webhelper.plist (2015-03-15) [Support]

        [running]    ws.agile.1PasswordAgent.plist (2015-05-21) [Support]

     

    User Login Items:

        Garmin Lifetime Map Updater    Application  (/Applications/Garmin Lifetime Map Updater.app)

        AllBookmarks    Application  (/Applications/AllBookmarks.app)

        iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        TextEdit    Application  (/Applications/TextEdit.app)

        CrossOver CD Helper    Application  (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

     

    Other Apps:

        [running]    2BUA8C4S2C.com.agilebits.onepassword4-helper

        [running]    com.agilewebsolutions.AllBookmarks.46752

        [running]    com.codeweavers.crossover CD helper.82592

        [running]    com.epson.scanner.ica.99232.09C6FAD8-C966-4B25-92F5-808C653AF723

        [loaded]    com.fiplab.MemoryCleanHelper

        [running]    com.fiplab.memoryclean.56672

        [running]    com.garmin.LifetimeMapUpdate.50592

        [running]    com.getdropbox.dropbox.4512

        [running]    jp.co.canon.cijscannerregister.89632

        [loaded]    407 Apple tasks

        [running]    186 Apple tasks

     

    Internet Plug-ins:

        Flip4Mac WMV Plugin: 2.4.0.11 (2012-01-10) [Support]

        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-14) [Support]

        QuickTime Plugin: 7.7.3 (2016-06-15)

        AdobePDFViewerNPAPI: 11.0.16 - SDK 10.6 (2016-05-15) [Support]

        AdobePDFViewer: 11.0.16 - SDK 10.6 (2016-05-15) [Support]

        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-14) Outdated! Update

        Default Browser: 601 - SDK 10.11 (2016-06-15)

        Silverlight: 4.0.60531.0 (2012-01-10) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.8 (2013-10-16)

     

    User internet Plug-ins:

        Picasa: 1.0 (2010-10-13) [Support]

     

    Safari Extensions:

        1Password - AgileBits - https://agilebits.com/onepassword (2016-06-15)

     

    3rd Party Preference Panes:

        Flash Player (2016-05-10) [Support]

        Flip4Mac WMV (2011-07-01) [Support]

        NetUpdate (2015-10-16) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.25 GB Disk used: 126.69 GB

        Destinations:

            LaCie [Local]

            Total size: 1.00 TB

            Total number of backups: 280

            Oldest backup: 4/11/10, 8:28 PM

            Last backup: 17/06/16, 5:05 PM

            Size of backup disk: Adequate

                Backup size 1.00 TB > (Disk used 126.69 GB X 3)

     

    Top Processes by CPU:

             3%    WindowServer

             1%    fontd

             0%    kernel_task

             0%    askpermissiond

     

    Top Processes by Memory:

        473 MB    kernel_task

        324 MB    com.apple.WebKit.WebContent

        172 MB    mdworker(11)

        143 MB    Dropbox

        131 MB    mds_stores

     

    Virtual Memory Information:

        895 MB    Free RAM

        3.12 GB    Used RAM (1.35 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Jun 17, 2016, 05:06:23 PM    Self test - passed

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-17 17:20:48

    Download EtreCheck from https://etrecheck.com

    Runtime 2:26

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Check files] link for help with unknown files.

     

    Problem: Other problem

    Description:

    CD/DVD not working ,will not take disk

     

    Hardware Information:

        iMac (21.5-inch, Mid 2010)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac11,2

        1 3.06 GHz Intel Core i3 CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                Empty  

            BANK 1/DIMM0

                Empty  

            BANK 0/DIMM1

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information:

        ATI Radeon HD 4670 - VRAM: 256 MB

            iMac 1920 x 1080

     

    System Software:

        OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

     

    Disk Information:

        ST3500418AS disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.25 GB (372.56 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-STDVDRW  GA32N   ()

     

    USB Information:

        Apple Computer, Inc. IR Receiver

        Apple Inc. Built-in iSight

        LaCie LaCie Storage 1 TB

            disk1s1 (disk1s1) <not mounted> : 32 KB

            LaCie (disk1s3) /Volumes/LaCie : 1.00 TB (727.68 GB free)

        EPSON USB2.0 MFP(Hi-Speed)

        Apple Card Reader

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Unknown Files:

        /Library/LaunchAgents/com.intego.VirusBarrier.alert.plist

            /Library/Intego/virusbarrier.bundle/Contents/Resources/VirusBarrier X5 Alert.app/Contents/MacOS/VirusBarrier X5 Alert

        /Library/LaunchDaemons/com.intego.VirusBarrier.daemon.plist

            /Library/Intego/virusbarrier.bundle/Contents/Resources/virusbarrierd

        2 unknown files found. [Check files]

     

    Kernel Extensions:

            /System/Library/Extensions

        [not loaded]    com.LaCie.ScsiType00 (1.2.2 - 2016-06-15) [Support]

        [not loaded]    com.jmicron.driver.jmPeripheralDevice (1.0.6 - 2016-06-15) [Support]

        [not loaded]    com.lacie.driver.LaCie_RemoteComms (1.0.1 - 2016-06-15) [Support]

        [not loaded]    com.oxsemi.driver.OxsemiDeviceType00 (1.06.4 - 2016-06-15) [Support]

     

    System Launch Agents:

        [not loaded]    8 Apple tasks

        [loaded]    162 Apple tasks

        [running]    68 Apple tasks

     

    System Launch Daemons:

        [not loaded]    46 Apple tasks

        [loaded]    158 Apple tasks

        [running]    86 Apple tasks

     

    Launch Agents:

        [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

        [loaded]    com.intego.VirusBarrier.alert.plist (2009-09-11) [Support]

        [running]    com.intego.commonservices.statusitem.plist (2014-09-23) [Support]

        [running]    com.intego.netupdate.agent.plist (2014-09-25) [Support]

        [loaded]    com.intego.task.manager.notifier.plist (2014-09-23) [Support]

        [loaded]    com.lacie.eventsactions.launcher.agent.plist (2009-12-15) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.fpsaud.plist (2016-05-10) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-03) [Support]

        [failed]    com.intego.VirusBarrier.daemon.plist (2009-09-11) [Support]

        [failed]    com.intego.VirusBarrier.logger.daemon.plist (2009-09-11) [Support]

        [failed]    com.intego.VirusBarrier.scanner.daemon.plist (2009-09-11) [Support]

        [running]    com.intego.commonservices.daemon.plist (2014-09-23) [Support]

        [loaded]    com.intego.commonservices.icalserver.plist (2014-09-23) [Support]

        [loaded]    com.intego.commonservices.metrics.kschecker.plist (2014-09-23) [Support]

        [running]    com.intego.netupdate.daemon.plist (2014-09-25) [Support]

        [running]    com.intego.task.manager.daemon.plist (2014-09-23) [Support]

        [failed]    com.lacie.desktopmanager.service.plist (2009-12-15) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.ARM.[...].plist (2011-11-21) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2010-10-13) [Support]

        [running]    com.spotify.webhelper.plist (2015-03-15) [Support]

        [running]    ws.agile.1PasswordAgent.plist (2015-05-21) [Support]

     

    User Login Items:

        Garmin Lifetime Map Updater    Application  (/Applications/Garmin Lifetime Map Updater.app)

        AllBookmarks    Application  (/Applications/AllBookmarks.app)

        iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        TextEdit    Application  (/Applications/TextEdit.app)

        CrossOver CD Helper    Application  (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

     

    Other Apps:

        [running]    2BUA8C4S2C.com.agilebits.onepassword4-helper

        [running]    com.agilewebsolutions.AllBookmarks.46752

        [running]    com.codeweavers.crossover CD helper.82592

        [running]    com.epson.scanner.ica.99232.09C6FAD8-C966-4B25-92F5-808C653AF723

        [loaded]    com.fiplab.MemoryCleanHelper

        [running]    com.fiplab.memoryclean.56672

        [running]    com.garmin.LifetimeMapUpdate.50592

        [running]    com.getdropbox.dropbox.4512

        [running]    jp.co.canon.cijscannerregister.89632

        [loaded]    407 Apple tasks

        [running]    186 Apple tasks

     

    Internet Plug-ins:

        Flip4Mac WMV Plugin: 2.4.0.11 (2012-01-10) [Support]

        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-14) [Support]

        QuickTime Plugin: 7.7.3 (2016-06-15)

        AdobePDFViewerNPAPI: 11.0.16 - SDK 10.6 (2016-05-15) [Support]

        AdobePDFViewer: 11.0.16 - SDK 10.6 (2016-05-15) [Support]

        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-14) Outdated! Update

        Default Browser: 601 - SDK 10.11 (2016-06-15)

        Silverlight: 4.0.60531.0 (2012-01-10) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.8 (2013-10-16)

     

    User internet Plug-ins:

        Picasa: 1.0 (2010-10-13) [Support]

     

    Safari Extensions:

        1Password - AgileBits - https://agilebits.com/onepassword (2016-06-15)

     

    3rd Party Preference Panes:

        Flash Player (2016-05-10) [Support]

        Flip4Mac WMV (2011-07-01) [Support]

        NetUpdate (2015-10-16) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.25 GB Disk used: 126.69 GB

        Destinations:

            LaCie [Local]

            Total size: 1.00 TB

            Total number of backups: 280

            Oldest backup: 4/11/10, 8:28 PM

            Last backup: 17/06/16, 5:05 PM

            Size of backup disk: Adequate

                Backup size 1.00 TB > (Disk used 126.69 GB X 3)

     

    Top Processes by CPU:

             3%    WindowServer

             1%    fontd

             0%    kernel_task

             0%    askpermissiond

     

    Top Processes by Memory:

        473 MB    kernel_task

        324 MB    com.apple.WebKit.WebContent

        172 MB    mdworker(11)

        143 MB    Dropbox

        131 MB    mds_stores

     

    Virtual Memory Information:

        895 MB    Free RAM

        3.12 GB    Used RAM (1.35 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Jun 17, 2016, 05:06:23 PM    Self test - passed

  • by Luis Sequeira1,Helpful

    Luis Sequeira1 Luis Sequeira1 Jun 17, 2016 8:05 PM in response to macsmith2000
    Level 6 (11,889 points)
    Jun 17, 2016 8:05 PM in response to macsmith2000

    You have antivirus stuff from Intego. Antivirus do more harm than good in the Mac. They don't protect anything and cause all sorts of issues.

    And, to make matters worse, you have very old versions, clearly not meant to be used in El Capitan.

    I recommend you thoroughly uninstall those, and try again.

  • by chroot,

    chroot chroot Jun 17, 2016 1:09 AM in response to Luis Sequeira1
    Level 4 (1,099 points)
    Jun 17, 2016 1:09 AM in response to Luis Sequeira1

    Would definitely recommend this. 

     

    OS X is capable of protecting itself from viruses so the use of anti-virus software is not needed. 

  • by macsmith2000,

    macsmith2000 macsmith2000 Jun 17, 2016 8:10 PM in response to Luis Sequeira1
    Level 1 (4 points)
    Mac OS X
    Jun 17, 2016 8:10 PM in response to Luis Sequeira1

    Thank you for your help tried it all and somewhere along the line it all came together and is working just find.

    a great help to a not to young nor technical  user

  • by Eric Root,

    Eric Root Eric Root Jun 18, 2016 11:29 AM in response to macsmith2000
    Level 9 (70,042 points)
    iTunes
    Jun 18, 2016 11:29 AM in response to macsmith2000

    You also might uninstall Memory Clean. I t can 'fight' the OS for control of the memory. The OS doesn't need help.

     

    Memory Clean Uninstall

  • by macsmith2000,

    macsmith2000 macsmith2000 Jun 19, 2016 11:54 PM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Jun 19, 2016 11:54 PM in response to Eric Root

    Thanks for that Eric will do