Just down loaded El Capitan lost use of SuperDrive
Down loaded El Capitan now can't find SuperDrive any where and can't use DVD/CD
8 replies
Also, you may reset NVRAM (hold down Command-option-P-R at startup).
If after reseting SMC and NVRAM you haven't recovered the use of the DVD drive, try booting into Safe Mode.
If it still does not work, you probably have old software that causes a conflict in EC. Run Etrecheck and post its report so we can try to figure it out.
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-17 17:20:48
Download EtreCheck from https://etrecheck.com
Runtime 2:26
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.
Problem: Other problem
Description:
CD/DVD not working ,will not take disk
Hardware Information:ⓘ
iMac (21.5-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software:ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour
Disk Information:ⓘ
ST3500418AS disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (372.56 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N ()
USB Information:ⓘ
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
LaCie LaCie Storage 1 TB
disk1s1 (disk1s1) <not mounted> : 32 KB
LaCie (disk1s3) /Volumes/LaCie : 1.00 TB (727.68 GB free)
EPSON USB2.0 MFP(Hi-Speed)
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper:ⓘ
Mac App Store and identified developers
Unknown Files:ⓘ
/Library/LaunchAgents/com.intego.VirusBarrier.alert.plist
/Library/Intego/virusbarrier.bundle/Contents/Resources/VirusBarrier X5 Alert.app/Contents/MacOS/VirusBarrier X5 Alert
/Library/LaunchDaemons/com.intego.VirusBarrier.daemon.plist
/Library/Intego/virusbarrier.bundle/Contents/Resources/virusbarrierd
2 unknown files found. [Check files]
Kernel Extensions:ⓘ
/System/Library/Extensions
[not loaded] com.LaCie.ScsiType00 (1.2.2 - 2016-06-15) [Support]
[not loaded] com.jmicron.driver.jmPeripheralDevice (1.0.6 - 2016-06-15) [Support]
[not loaded] com.lacie.driver.LaCie_RemoteComms (1.0.1 - 2016-06-15) [Support]
[not loaded] com.oxsemi.driver.OxsemiDeviceType00 (1.06.4 - 2016-06-15) [Support]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 162 Apple tasks
[running] 68 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 46 Apple tasks
[loaded] 158 Apple tasks
[running] 86 Apple tasks
Launch Agents:ⓘ
[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]
[loaded] com.intego.VirusBarrier.alert.plist (2009-09-11) [Support]
[running] com.intego.commonservices.statusitem.plist (2014-09-23) [Support]
[running] com.intego.netupdate.agent.plist (2014-09-25) [Support]
[loaded] com.intego.task.manager.notifier.plist (2014-09-23) [Support]
[loaded] com.lacie.eventsactions.launcher.agent.plist (2009-12-15) [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.fpsaud.plist (2016-05-10) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-03) [Support]
[failed] com.intego.VirusBarrier.daemon.plist (2009-09-11) [Support]
[failed] com.intego.VirusBarrier.logger.daemon.plist (2009-09-11) [Support]
[failed] com.intego.VirusBarrier.scanner.daemon.plist (2009-09-11) [Support]
[running] com.intego.commonservices.daemon.plist (2014-09-23) [Support]
[loaded] com.intego.commonservices.icalserver.plist (2014-09-23) [Support]
[loaded] com.intego.commonservices.metrics.kschecker.plist (2014-09-23) [Support]
[running] com.intego.netupdate.daemon.plist (2014-09-25) [Support]
[running] com.intego.task.manager.daemon.plist (2014-09-23) [Support]
[failed] com.lacie.desktopmanager.service.plist (2009-12-15) [Support]
User Launch Agents:ⓘ
[loaded] com.adobe.ARM.[...].plist (2011-11-21) [Support]
[loaded] com.adobe.ARM.[...].plist (2010-10-13) [Support]
[running] com.spotify.webhelper.plist (2015-03-15) [Support]
[running] ws.agile.1PasswordAgent.plist (2015-05-21) [Support]
User Login Items:ⓘ
Garmin Lifetime Map Updater Application (/Applications/Garmin Lifetime Map Updater.app)
AllBookmarks Application (/Applications/AllBookmarks.app)
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
TextEdit Application (/Applications/TextEdit.app)
CrossOver CD Helper Application (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Other Apps:ⓘ
[running] 2BUA8C4S2C.com.agilebits.onepassword4-helper
[running] com.agilewebsolutions.AllBookmarks.46752
[running] com.codeweavers.crossover CD helper.82592
[running] com.epson.scanner.ica.99232.09C6FAD8-C966-4B25-92F5-808C653AF723
[loaded] com.fiplab.MemoryCleanHelper
[running] com.fiplab.memoryclean.56672
[running] com.garmin.LifetimeMapUpdate.50592
[running] com.getdropbox.dropbox.4512
[running] jp.co.canon.cijscannerregister.89632
[loaded] 407 Apple tasks
[running] 186 Apple tasks
Internet Plug-ins:ⓘ
Flip4Mac WMV Plugin: 2.4.0.11 (2012-01-10) [Support]
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-14) [Support]
QuickTime Plugin: 7.7.3 (2016-06-15)
AdobePDFViewerNPAPI: 11.0.16 - SDK 10.6 (2016-05-15) [Support]
AdobePDFViewer: 11.0.16 - SDK 10.6 (2016-05-15) [Support]
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-14) Outdated! Update
Default Browser: 601 - SDK 10.11 (2016-06-15)
Silverlight: 4.0.60531.0 (2012-01-10) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-10-16)
User internet Plug-ins:ⓘ
Picasa: 1.0 (2010-10-13) [Support]
Safari Extensions:ⓘ
1Password - AgileBits - https://agilebits.com/onepassword (2016-06-15)
3rd Party Preference Panes:ⓘ
Flash Player (2016-05-10) [Support]
Flip4Mac WMV (2011-07-01) [Support]
NetUpdate (2015-10-16) [Support]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 126.69 GB
Destinations:
LaCie [Local]
Total size: 1.00 TB
Total number of backups: 280
Oldest backup: 4/11/10, 8:28 PM
Last backup: 17/06/16, 5:05 PM
Size of backup disk: Adequate
Backup size 1.00 TB > (Disk used 126.69 GB X 3)
Top Processes by CPU:ⓘ
3% WindowServer
1% fontd
0% kernel_task
0% askpermissiond
Top Processes by Memory:ⓘ
473 MB kernel_task
324 MB com.apple.WebKit.WebContent
172 MB mdworker(11)
143 MB Dropbox
131 MB mds_stores
Virtual Memory Information:ⓘ
895 MB Free RAM
3.12 GB Used RAM (1.35 GB Cached)
0 B Swap Used
Diagnostics Information:ⓘ
Jun 17, 2016, 05:06:23 PM Self test - passed
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-17 17:20:48
Download EtreCheck from https://etrecheck.com
Runtime 2:26
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.
Problem: Other problem
Description:
CD/DVD not working ,will not take disk
Hardware Information:ⓘ
iMac (21.5-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software:ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour
Disk Information:ⓘ
ST3500418AS disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (372.56 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N ()
USB Information:ⓘ
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
LaCie LaCie Storage 1 TB
disk1s1 (disk1s1) <not mounted> : 32 KB
LaCie (disk1s3) /Volumes/LaCie : 1.00 TB (727.68 GB free)
EPSON USB2.0 MFP(Hi-Speed)
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper:ⓘ
Mac App Store and identified developers
Unknown Files:ⓘ
/Library/LaunchAgents/com.intego.VirusBarrier.alert.plist
/Library/Intego/virusbarrier.bundle/Contents/Resources/VirusBarrier X5 Alert.app/Contents/MacOS/VirusBarrier X5 Alert
/Library/LaunchDaemons/com.intego.VirusBarrier.daemon.plist
/Library/Intego/virusbarrier.bundle/Contents/Resources/virusbarrierd
2 unknown files found. [Check files]
Kernel Extensions:ⓘ
/System/Library/Extensions
[not loaded] com.LaCie.ScsiType00 (1.2.2 - 2016-06-15) [Support]
[not loaded] com.jmicron.driver.jmPeripheralDevice (1.0.6 - 2016-06-15) [Support]
[not loaded] com.lacie.driver.LaCie_RemoteComms (1.0.1 - 2016-06-15) [Support]
[not loaded] com.oxsemi.driver.OxsemiDeviceType00 (1.06.4 - 2016-06-15) [Support]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 162 Apple tasks
[running] 68 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 46 Apple tasks
[loaded] 158 Apple tasks
[running] 86 Apple tasks
Launch Agents:ⓘ
[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]
[loaded] com.intego.VirusBarrier.alert.plist (2009-09-11) [Support]
[running] com.intego.commonservices.statusitem.plist (2014-09-23) [Support]
[running] com.intego.netupdate.agent.plist (2014-09-25) [Support]
[loaded] com.intego.task.manager.notifier.plist (2014-09-23) [Support]
[loaded] com.lacie.eventsactions.launcher.agent.plist (2009-12-15) [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.fpsaud.plist (2016-05-10) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-03) [Support]
[failed] com.intego.VirusBarrier.daemon.plist (2009-09-11) [Support]
[failed] com.intego.VirusBarrier.logger.daemon.plist (2009-09-11) [Support]
[failed] com.intego.VirusBarrier.scanner.daemon.plist (2009-09-11) [Support]
[running] com.intego.commonservices.daemon.plist (2014-09-23) [Support]
[loaded] com.intego.commonservices.icalserver.plist (2014-09-23) [Support]
[loaded] com.intego.commonservices.metrics.kschecker.plist (2014-09-23) [Support]
[running] com.intego.netupdate.daemon.plist (2014-09-25) [Support]
[running] com.intego.task.manager.daemon.plist (2014-09-23) [Support]
[failed] com.lacie.desktopmanager.service.plist (2009-12-15) [Support]
User Launch Agents:ⓘ
[loaded] com.adobe.ARM.[...].plist (2011-11-21) [Support]
[loaded] com.adobe.ARM.[...].plist (2010-10-13) [Support]
[running] com.spotify.webhelper.plist (2015-03-15) [Support]
[running] ws.agile.1PasswordAgent.plist (2015-05-21) [Support]
User Login Items:ⓘ
Garmin Lifetime Map Updater Application (/Applications/Garmin Lifetime Map Updater.app)
AllBookmarks Application (/Applications/AllBookmarks.app)
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
TextEdit Application (/Applications/TextEdit.app)
CrossOver CD Helper Application (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Other Apps:ⓘ
[running] 2BUA8C4S2C.com.agilebits.onepassword4-helper
[running] com.agilewebsolutions.AllBookmarks.46752
[running] com.codeweavers.crossover CD helper.82592
[running] com.epson.scanner.ica.99232.09C6FAD8-C966-4B25-92F5-808C653AF723
[loaded] com.fiplab.MemoryCleanHelper
[running] com.fiplab.memoryclean.56672
[running] com.garmin.LifetimeMapUpdate.50592
[running] com.getdropbox.dropbox.4512
[running] jp.co.canon.cijscannerregister.89632
[loaded] 407 Apple tasks
[running] 186 Apple tasks
Internet Plug-ins:ⓘ
Flip4Mac WMV Plugin: 2.4.0.11 (2012-01-10) [Support]
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-14) [Support]
QuickTime Plugin: 7.7.3 (2016-06-15)
AdobePDFViewerNPAPI: 11.0.16 - SDK 10.6 (2016-05-15) [Support]
AdobePDFViewer: 11.0.16 - SDK 10.6 (2016-05-15) [Support]
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-14) Outdated! Update
Default Browser: 601 - SDK 10.11 (2016-06-15)
Silverlight: 4.0.60531.0 (2012-01-10) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-10-16)
User internet Plug-ins:ⓘ
Picasa: 1.0 (2010-10-13) [Support]
Safari Extensions:ⓘ
1Password - AgileBits - https://agilebits.com/onepassword (2016-06-15)
3rd Party Preference Panes:ⓘ
Flash Player (2016-05-10) [Support]
Flip4Mac WMV (2011-07-01) [Support]
NetUpdate (2015-10-16) [Support]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 126.69 GB
Destinations:
LaCie [Local]
Total size: 1.00 TB
Total number of backups: 280
Oldest backup: 4/11/10, 8:28 PM
Last backup: 17/06/16, 5:05 PM
Size of backup disk: Adequate
Backup size 1.00 TB > (Disk used 126.69 GB X 3)
Top Processes by CPU:ⓘ
3% WindowServer
1% fontd
0% kernel_task
0% askpermissiond
Top Processes by Memory:ⓘ
473 MB kernel_task
324 MB com.apple.WebKit.WebContent
172 MB mdworker(11)
143 MB Dropbox
131 MB mds_stores
Virtual Memory Information:ⓘ
895 MB Free RAM
3.12 GB Used RAM (1.35 GB Cached)
0 B Swap Used
Diagnostics Information:ⓘ
Jun 17, 2016, 05:06:23 PM Self test - passed
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-17 17:20:48
Download EtreCheck from https://etrecheck.com
Runtime 2:26
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.
Problem: Other problem
Description:
CD/DVD not working ,will not take disk
Hardware Information:ⓘ
iMac (21.5-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software:ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour
Disk Information:ⓘ
ST3500418AS disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (372.56 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N ()
USB Information:ⓘ
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
LaCie LaCie Storage 1 TB
disk1s1 (disk1s1) <not mounted> : 32 KB
LaCie (disk1s3) /Volumes/LaCie : 1.00 TB (727.68 GB free)
EPSON USB2.0 MFP(Hi-Speed)
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper:ⓘ
Mac App Store and identified developers
Unknown Files:ⓘ
/Library/LaunchAgents/com.intego.VirusBarrier.alert.plist
/Library/Intego/virusbarrier.bundle/Contents/Resources/VirusBarrier X5 Alert.app/Contents/MacOS/VirusBarrier X5 Alert
/Library/LaunchDaemons/com.intego.VirusBarrier.daemon.plist
/Library/Intego/virusbarrier.bundle/Contents/Resources/virusbarrierd
2 unknown files found. [Check files]
Kernel Extensions:ⓘ
/System/Library/Extensions
[not loaded] com.LaCie.ScsiType00 (1.2.2 - 2016-06-15) [Support]
[not loaded] com.jmicron.driver.jmPeripheralDevice (1.0.6 - 2016-06-15) [Support]
[not loaded] com.lacie.driver.LaCie_RemoteComms (1.0.1 - 2016-06-15) [Support]
[not loaded] com.oxsemi.driver.OxsemiDeviceType00 (1.06.4 - 2016-06-15) [Support]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 162 Apple tasks
[running] 68 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 46 Apple tasks
[loaded] 158 Apple tasks
[running] 86 Apple tasks
Launch Agents:ⓘ
[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]
[loaded] com.intego.VirusBarrier.alert.plist (2009-09-11) [Support]
[running] com.intego.commonservices.statusitem.plist (2014-09-23) [Support]
[running] com.intego.netupdate.agent.plist (2014-09-25) [Support]
[loaded] com.intego.task.manager.notifier.plist (2014-09-23) [Support]
[loaded] com.lacie.eventsactions.launcher.agent.plist (2009-12-15) [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.fpsaud.plist (2016-05-10) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-03) [Support]
[failed] com.intego.VirusBarrier.daemon.plist (2009-09-11) [Support]
[failed] com.intego.VirusBarrier.logger.daemon.plist (2009-09-11) [Support]
[failed] com.intego.VirusBarrier.scanner.daemon.plist (2009-09-11) [Support]
[running] com.intego.commonservices.daemon.plist (2014-09-23) [Support]
[loaded] com.intego.commonservices.icalserver.plist (2014-09-23) [Support]
[loaded] com.intego.commonservices.metrics.kschecker.plist (2014-09-23) [Support]
[running] com.intego.netupdate.daemon.plist (2014-09-25) [Support]
[running] com.intego.task.manager.daemon.plist (2014-09-23) [Support]
[failed] com.lacie.desktopmanager.service.plist (2009-12-15) [Support]
User Launch Agents:ⓘ
[loaded] com.adobe.ARM.[...].plist (2011-11-21) [Support]
[loaded] com.adobe.ARM.[...].plist (2010-10-13) [Support]
[running] com.spotify.webhelper.plist (2015-03-15) [Support]
[running] ws.agile.1PasswordAgent.plist (2015-05-21) [Support]
User Login Items:ⓘ
Garmin Lifetime Map Updater Application (/Applications/Garmin Lifetime Map Updater.app)
AllBookmarks Application (/Applications/AllBookmarks.app)
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
TextEdit Application (/Applications/TextEdit.app)
CrossOver CD Helper Application (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Other Apps:ⓘ
[running] 2BUA8C4S2C.com.agilebits.onepassword4-helper
[running] com.agilewebsolutions.AllBookmarks.46752
[running] com.codeweavers.crossover CD helper.82592
[running] com.epson.scanner.ica.99232.09C6FAD8-C966-4B25-92F5-808C653AF723
[loaded] com.fiplab.MemoryCleanHelper
[running] com.fiplab.memoryclean.56672
[running] com.garmin.LifetimeMapUpdate.50592
[running] com.getdropbox.dropbox.4512
[running] jp.co.canon.cijscannerregister.89632
[loaded] 407 Apple tasks
[running] 186 Apple tasks
Internet Plug-ins:ⓘ
Flip4Mac WMV Plugin: 2.4.0.11 (2012-01-10) [Support]
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-14) [Support]
QuickTime Plugin: 7.7.3 (2016-06-15)
AdobePDFViewerNPAPI: 11.0.16 - SDK 10.6 (2016-05-15) [Support]
AdobePDFViewer: 11.0.16 - SDK 10.6 (2016-05-15) [Support]
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-14) Outdated! Update
Default Browser: 601 - SDK 10.11 (2016-06-15)
Silverlight: 4.0.60531.0 (2012-01-10) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-10-16)
User internet Plug-ins:ⓘ
Picasa: 1.0 (2010-10-13) [Support]
Safari Extensions:ⓘ
1Password - AgileBits - https://agilebits.com/onepassword (2016-06-15)
3rd Party Preference Panes:ⓘ
Flash Player (2016-05-10) [Support]
Flip4Mac WMV (2011-07-01) [Support]
NetUpdate (2015-10-16) [Support]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 126.69 GB
Destinations:
LaCie [Local]
Total size: 1.00 TB
Total number of backups: 280
Oldest backup: 4/11/10, 8:28 PM
Last backup: 17/06/16, 5:05 PM
Size of backup disk: Adequate
Backup size 1.00 TB > (Disk used 126.69 GB X 3)
Top Processes by CPU:ⓘ
3% WindowServer
1% fontd
0% kernel_task
0% askpermissiond
Top Processes by Memory:ⓘ
473 MB kernel_task
324 MB com.apple.WebKit.WebContent
172 MB mdworker(11)
143 MB Dropbox
131 MB mds_stores
Virtual Memory Information:ⓘ
895 MB Free RAM
3.12 GB Used RAM (1.35 GB Cached)
0 B Swap Used
Diagnostics Information:ⓘ
Jun 17, 2016, 05:06:23 PM Self test - passed
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-17 17:20:48
Download EtreCheck from https://etrecheck.com
Runtime 2:26
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.
Problem: Other problem
Description:
CD/DVD not working ,will not take disk
Hardware Information:ⓘ
iMac (21.5-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software:ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour
Disk Information:ⓘ
ST3500418AS disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (372.56 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N ()
USB Information:ⓘ
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
LaCie LaCie Storage 1 TB
disk1s1 (disk1s1) <not mounted> : 32 KB
LaCie (disk1s3) /Volumes/LaCie : 1.00 TB (727.68 GB free)
EPSON USB2.0 MFP(Hi-Speed)
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper:ⓘ
Mac App Store and identified developers
Unknown Files:ⓘ
/Library/LaunchAgents/com.intego.VirusBarrier.alert.plist
/Library/Intego/virusbarrier.bundle/Contents/Resources/VirusBarrier X5 Alert.app/Contents/MacOS/VirusBarrier X5 Alert
/Library/LaunchDaemons/com.intego.VirusBarrier.daemon.plist
/Library/Intego/virusbarrier.bundle/Contents/Resources/virusbarrierd
2 unknown files found. [Check files]
Kernel Extensions:ⓘ
/System/Library/Extensions
[not loaded] com.LaCie.ScsiType00 (1.2.2 - 2016-06-15) [Support]
[not loaded] com.jmicron.driver.jmPeripheralDevice (1.0.6 - 2016-06-15) [Support]
[not loaded] com.lacie.driver.LaCie_RemoteComms (1.0.1 - 2016-06-15) [Support]
[not loaded] com.oxsemi.driver.OxsemiDeviceType00 (1.06.4 - 2016-06-15) [Support]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 162 Apple tasks
[running] 68 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 46 Apple tasks
[loaded] 158 Apple tasks
[running] 86 Apple tasks
Launch Agents:ⓘ
[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]
[loaded] com.intego.VirusBarrier.alert.plist (2009-09-11) [Support]
[running] com.intego.commonservices.statusitem.plist (2014-09-23) [Support]
[running] com.intego.netupdate.agent.plist (2014-09-25) [Support]
[loaded] com.intego.task.manager.notifier.plist (2014-09-23) [Support]
[loaded] com.lacie.eventsactions.launcher.agent.plist (2009-12-15) [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.fpsaud.plist (2016-05-10) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-03) [Support]
[failed] com.intego.VirusBarrier.daemon.plist (2009-09-11) [Support]
[failed] com.intego.VirusBarrier.logger.daemon.plist (2009-09-11) [Support]
[failed] com.intego.VirusBarrier.scanner.daemon.plist (2009-09-11) [Support]
[running] com.intego.commonservices.daemon.plist (2014-09-23) [Support]
[loaded] com.intego.commonservices.icalserver.plist (2014-09-23) [Support]
[loaded] com.intego.commonservices.metrics.kschecker.plist (2014-09-23) [Support]
[running] com.intego.netupdate.daemon.plist (2014-09-25) [Support]
[running] com.intego.task.manager.daemon.plist (2014-09-23) [Support]
[failed] com.lacie.desktopmanager.service.plist (2009-12-15) [Support]
User Launch Agents:ⓘ
[loaded] com.adobe.ARM.[...].plist (2011-11-21) [Support]
[loaded] com.adobe.ARM.[...].plist (2010-10-13) [Support]
[running] com.spotify.webhelper.plist (2015-03-15) [Support]
[running] ws.agile.1PasswordAgent.plist (2015-05-21) [Support]
User Login Items:ⓘ
Garmin Lifetime Map Updater Application (/Applications/Garmin Lifetime Map Updater.app)
AllBookmarks Application (/Applications/AllBookmarks.app)
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
TextEdit Application (/Applications/TextEdit.app)
CrossOver CD Helper Application (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Other Apps:ⓘ
[running] 2BUA8C4S2C.com.agilebits.onepassword4-helper
[running] com.agilewebsolutions.AllBookmarks.46752
[running] com.codeweavers.crossover CD helper.82592
[running] com.epson.scanner.ica.99232.09C6FAD8-C966-4B25-92F5-808C653AF723
[loaded] com.fiplab.MemoryCleanHelper
[running] com.fiplab.memoryclean.56672
[running] com.garmin.LifetimeMapUpdate.50592
[running] com.getdropbox.dropbox.4512
[running] jp.co.canon.cijscannerregister.89632
[loaded] 407 Apple tasks
[running] 186 Apple tasks
Internet Plug-ins:ⓘ
Flip4Mac WMV Plugin: 2.4.0.11 (2012-01-10) [Support]
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-14) [Support]
QuickTime Plugin: 7.7.3 (2016-06-15)
AdobePDFViewerNPAPI: 11.0.16 - SDK 10.6 (2016-05-15) [Support]
AdobePDFViewer: 11.0.16 - SDK 10.6 (2016-05-15) [Support]
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-14) Outdated! Update
Default Browser: 601 - SDK 10.11 (2016-06-15)
Silverlight: 4.0.60531.0 (2012-01-10) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-10-16)
User internet Plug-ins:ⓘ
Picasa: 1.0 (2010-10-13) [Support]
Safari Extensions:ⓘ
1Password - AgileBits - https://agilebits.com/onepassword (2016-06-15)
3rd Party Preference Panes:ⓘ
Flash Player (2016-05-10) [Support]
Flip4Mac WMV (2011-07-01) [Support]
NetUpdate (2015-10-16) [Support]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 126.69 GB
Destinations:
LaCie [Local]
Total size: 1.00 TB
Total number of backups: 280
Oldest backup: 4/11/10, 8:28 PM
Last backup: 17/06/16, 5:05 PM
Size of backup disk: Adequate
Backup size 1.00 TB > (Disk used 126.69 GB X 3)
Top Processes by CPU:ⓘ
3% WindowServer
1% fontd
0% kernel_task
0% askpermissiond
Top Processes by Memory:ⓘ
473 MB kernel_task
324 MB com.apple.WebKit.WebContent
172 MB mdworker(11)
143 MB Dropbox
131 MB mds_stores
Virtual Memory Information:ⓘ
895 MB Free RAM
3.12 GB Used RAM (1.35 GB Cached)
0 B Swap Used
Diagnostics Information:ⓘ
Jun 17, 2016, 05:06:23 PM Self test - passed
You have antivirus stuff from Intego. Antivirus do more harm than good in the Mac. They don't protect anything and cause all sorts of issues.
And, to make matters worse, you have very old versions, clearly not meant to be used in El Capitan.
I recommend you thoroughly uninstall those, and try again.
Would definitely recommend this.
OS X is capable of protecting itself from viruses so the use of anti-virus software is not needed.
Thank you for your help tried it all and somewhere along the line it all came together and is working just find.
a great help to a not to young nor technical user
You also might uninstall Memory Clean. I t can 'fight' the OS for control of the memory. The OS doesn't need help.
Thanks for that Eric will do
Just down loaded El Capitan lost use of SuperDrive