Option to "Replace recovery key" is no longer available on the website

Question

Level 1

62 points

Option to "Replace recovery key" is no longer available on the website

So I decided to turn on two-factor notification for my Apple devices. Since my iPad 2 is still on iOS6 (for productivity reasons), it asks me for a recovery key. Instructions on Apple's website send me to the appleID page, where I can presumably replace my lost key. The cool thing is that the option is no longer on the page! When I click "Edit" in the Security section, I see no mention of said recovery key.

Anyone else with this issue?

iPad 2

Posted on Jun 16, 2016 10:26 AM

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Answer 1

Oct 2, 2017 7:30 PM in response to 13seven

Just got the request for a recovery key on my iPad 1. I, as well, do not see an option in the Security section after pressing the Edit button to Replace Recovery Key.

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Answer 2

Raicya

Level 10

210,087 points

Jun 17, 2016 12:15 AM in response to 13seven

Hi,

Please read and follow the steps described in the following articles:

If you can‘t sign in with two-step verification using your Apple ID ☞ https://support.apple.com/en-us/HT202649

Frequently asked questions about two-step verification for Apple ID ☞ https://support.apple.com/en-us/HT204152

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Answer 3

13seven Author

Level 1

62 points

Jun 17, 2016 12:41 AM in response to Raicya

Thanks for responding. Looks like you didn't read my question, so this doesn't help.

I read both articles. Both link to this page: Apple ID account page. The option to "Replace recovery key" which I'm looking for, is not available on that page.

If you ever need a new Recovery Key, you can create one from your Apple ID account page. Just sign in with your password and trusted device, go to the Security section and click Edit, then click Replace Lost Key.

Followed the steps, and when I click Edit under Security, the option to Replace Lost Key is not there. See screenshot.

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Answer 4

Esquared

Level 6

12,415 points

Jun 17, 2016 1:04 AM in response to 13seven

That is correct, Recovery Key is gone. Some background information: http://www.macworld.com/article/2945781/apple-drops-recovery-key-in-new-two-fact or-authentication-for-el-capitan-and-ios-9.html

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Answer 5

13seven Author

Level 1

62 points

Jun 17, 2016 1:06 AM in response to Esquared

Thanks, this is helpful. So if my iPad is asking for one — looks like my only way out is to update the OS.

It's taking Apple way too long to update the documentation on this one.

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Answer 6

Jan 12, 2017 3:57 PM in response to 13seven

And if your device is too old to upgrade to iOS 9, it can't be connected to my iCloud? Is my only option then to remove 2FA or get rid of the old device?

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