iphone - icloud files missing

Hello,


i bought a new iphone 6s, previous iphone 4. when turned on iphone 6 i had to connect to my apple account.

My photos and some applications did not transfer to iphone 6s. Also, they are not on my icloud.

Can i retrieve somehow the photos? if not why?


Thank you!

Posted on Jun 16, 2016 10:56 AM

Reply
6 replies

Jun 16, 2016 11:03 AM in response to silllvia

When it was the time you backed up your device? Did you use iCloud Photo Library so the photos are stored there? If yes, is iCloud Photo Library turned on in your Settings > iCloud > Photos > iCloud Photo Library ?


Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

iCloud Photo Library FAQ - Apple Support

Get help with your iCloud Photo Library - Apple Support

Jun 16, 2016 11:26 AM in response to silllvia

Yes, there is a possibility that your photos are still on the old phone as long as it hasn't been erased.


Maybe you should explain the exact sequence of events that took place when you activated your new phone. Did you set it up on your own? Did your carrier set it up for you?


take a look at this support document that mabaeyens posted above

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

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iphone - icloud files missing

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