shannonsly980
Level 1
(8 points)
iPhone
Q: i have forgotten my Iphone passcode.
how can I reset my phone with recovery mode? I have tried holding down the home button and the lock screen button and that has worked for me but the restore and update option wont come up on my screen.
by BBoiss,Apple recommended
BBoiss
Level 4
(1,404 points)
Apple Music
You may see some message about your iPhone being locked. Dismiss that message and you will see the expected message as seen below in the second image. You will want to choose to restore when offered to.
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Erase your device with recovery mode
If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.
- Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
- While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.
- When you see the option to Restore or Update, choose Restore.
iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3. - Wait for the process to finish. Then you can set up and use your device.
