Email keeps requiring password.

Question

Level 1

58 points

Email keeps requiring password.

I am accessing my online POP email account via Apple Mail. I have been randomly getting a Mail Password Required message with the Apple mail logo icon on it. I checked with my online email account (which is working fine) and they say they can’t help and to check with Apple. It is Apple that is giving me the message and my Mail Account is set up properly wth the password. It usually works fine but lately I get the message several times a day.

Any ideas?

Thanks

iMac, OS X El Capitan (10.11.4)

Posted on Jun 16, 2016 2:24 PM

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Answer 1

dominic23

Level 10

84,018 points

Jun 16, 2016 4:08 PM in response to Les Vogt1

Please follow suggestions given here.

https://support.apple.com/en-us/HT204187

Best.

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Answer 2

Jun 16, 2016 4:44 PM in response to Les Vogt1

Go to Mail>Preferences>Accounts> Highlight the POP account that is giving you trouble. Re-enter your account, log in and password information, making sure it is the latest from your POP provider and when exiting make sure you save the information. Log out of Mail and log back in.

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Answer 3

Eric Root

Level 10

685,293 points

Jun 18, 2016 9:29 AM in response to Les Vogt1

Delete the password from Keychain Access (Applications/Utilities).

Keychain Issues - Resolve see post by Kappy

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Answer 4

PatENic

Level 1

9 points

Jul 2, 2016 3:16 PM in response to Les Vogt1

Hi Les Vogt1

Have you checked if your online account is enabled for POP3 access? For my hotmail account, I had to login online (at hotmail.com) and do the following:

Once I logged in, I clicked on the "gear" icon and chose "options".
Then, under "Accounts" I clicked on "POP and IMAP". I then under "POP options" I said "yes" to letting devices and apps use POP (apparently the default is to say no).

That's it. After months of frustration, this worked for me.

Good luck!

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