kyleisepic101

Q: My iPod 5 connects to the wifi but it will not load anything that uses WiFi how do I fix it?

My i pod touch is very weird. I will connect to the WiFi at my house and school. But, when I try to use any app that requires WiFi it will not load at all how do I fix this?

iPod touch, iOS 9.3.2

Posted on Jun 16, 2016 6:03 PM

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Q: My iPod 5 connects to the wifi but it will not load anything that uses WiFi how do I fix it?

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  • by lllaass,

    lllaass lllaass Jun 17, 2016 12:52 AM in response to kyleisepic101
    Level 10 (187,928 points)
    Desktops
    Jun 17, 2016 12:52 AM in response to kyleisepic101

    Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.

    Does the iOS device see the network?

    Any error messages?

    Do other devices now connect?

    Did the iOS device connect before?

    Try the following to rule out a software problem:                

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Power off and then back on your home router

    .- Reset network settings: Settings>General>Reset>Reset Network Settings

    - If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

    https://support.apple.com/en-us/HT204051

    - iOS: Recommended settings for Wi-Fi routers and access points

    https://support.apple.com/en-us/HT202068

    - Restore from backup. See:

    iOS: How to back up

    https://support.apple.com/en-us/HT204184

    - Restore to factory settings/new iOS device.

    If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar

    https://www.apple.com/retail/geniusbar/