Digital Touch

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Perhaps you are using the same phone number ...

Use Digital Touch

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Try the following steps, which have resolved similar issues for others:

• In the Contacts app on your iPhone:
  • Check that there is a single contact card for your wife and that it contains her iPhone number and her own Apple ID email address - and none of your own contact details.
  • Check that there is a separate, single contact card for you and that it contains your own Apple ID email address and your iPhone number - and none of your wife's contact details.
• On your iPhone, go to: Settings > Mail, Contacts, Calendars > in the Contacts section, check that My Info is using your contact card.
• On your iPhone, go to: Settings > General > Siri > My Info - check that your contact card is selected.
• Check that you have added your wife to the Friends list on your Apple Watch using her contact card:

  On your iPhone, in the Watch app: My Watch > Friends.

• Via a web browser, sign in to Manage Your Apple ID: https://appleid.apple.com/

  In the Account section, under Contactable At, check whether your wife's iPhone number and/or email address(es) are listed - if they are, delete them.

• Delete old iMessage conversations with your wife on each of your iPhone and Apple Watch:
  • iPhone: Messages app > swipe left on a message thread > delete.
  • Watch: open the Messages app (from the Home screen, which is accessed via single press on the Digital Crown) > swipe left on a message thread > tap on Trash / Delete.
• Set new Messages conversations to start from your iPhone's phone number:

  iPhone: Settings > Messages > Send & Receive > scroll to Start New Conversations From > choose your iPhone phone number.

• Check the email addresses at which you can be reached via iMessage:

  iPhone: Settings > Messages > Send & Receive > under You Can Be Reached by iMessage At > in addition to your iPhone number, enable (with a check mark) your Apple ID email address (do not enable any other email addresses that are not solely yours).

• On your iPhone in the Watch app: My Watch > General > Reset > tap once on Reset Sync Data:
  • You will not see anything happen after tapping it (the process will run in the background, invisibly to you).
  • Wait for a minute or so, to allow the process to complete.
• Disable and re-enable iMessage on your iPhone:

  iPhone > Settings > iMessage > toggle off / on again.

• Restart both your iPhone and your watch (turn both off together, then restart your iPhone first):

  To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off. To restart: press and hold the side button until you see the logo.

Ask your wife to follow the equivalent process on her iPhone and watch.

More information:

Use Digital Touch - Apple Support