Cortaid

Q: Pictures have vanished

MY pics have vanished from my phone and it keeps telling me I'm out of storage and I have beyond enough storage to have them on my phone. Help please 1300+ pics gone 150+ small videos gone

Posted on Jun 16, 2016 8:28 PM

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Q: Pictures have vanished

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  • by BBoiss,Apple recommended

    BBoiss BBoiss Jun 17, 2016 1:18 PM in response to Cortaid
    Level 4 (1,404 points)
    Apple Music
    Jun 17, 2016 1:18 PM in response to Cortaid

    Cortaid wrote:

     

    MY pics have vanished from my phone and it keeps telling me I'm out of storage and I have beyond enough storage to have them on my phone. Help please 1300+ pics gone 150+ small videos gone

    Go to Settings>General>Storage & iCloud Usage>Manage Storage (2nd option for this on the page under iCloud) and see if the storage issue is with iCloud and not with your iPhone. You can also go back one step and check your current iPhone Storage status by clicking the first option for Manage Storage.

     

    If you see something titled iCloud Photo Library, likely your photos were saving to this service and as you are maxed out on your current iCloud Storage, your pictures are not presently displaying.  iCloud Photo Library FAQ - Apple Support

     

    This service also has the option to optimize the space it requires to store your 1300+ photos and 150+ videos. You can manage your storage a number of ways or expand your available storage to this service. Manage your iCloud storage - Apple Support

     

    If iCloud is not in the picture at all, see if you have a recent backup in iTunes or iCloud you can restore from that is dated prior to this incident occurring.

    Restore your iPhone, iPad, or iPod touch from a backup - Apple Support