st1987

Q: itunes 12.4 not syncing music properly to ipod classic 160g

tried to put on some new music onto my ipod classic 160g last night, using itunes 12.4 (i use windows 7), only to notice that all my songs had been deleted off my ipod while it was syncing. i tried re-syncing, and while i do have a few songs back on the ipod (about 880 out of 12,000+ songs on my itunes), it seems to get stuck trying to sync a song, coming up with an error message such as "cannot copy to ipod because of an unknown error (-69)" and the itunes window just freezes for a few minutes then stops syncing. i've restarted, restored my ipod and repaired itunes (didn't delete or uninstall and reinstall again though) and restarted my laptop, all to no avail.

 

does anyone know what's going on? this is the first time i've experienced this and its extremely frustrating as i use my ipod every day. just feels like this newest version of itunes f'd up my ipod because all was good with the last version i had before it

iPod classic

Posted on Jun 17, 2016 12:28 AM

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Q: itunes 12.4 not syncing music properly to ipod classic 160g

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  • by steven_a1,

    steven_a1 steven_a1 Jun 17, 2016 12:59 PM in response to st1987
    Community Specialists
    Jun 17, 2016 12:59 PM in response to st1987

    Good day st1987!

     

    I can certainly understand where you're coming from because I would be the same way if all of my music wasn't showing up since I use mine all of the time too. You've already done some great troubleshooting steps in regards to the "cannot copy to iPod because of an unknown error (-69)" issue that you described, so thank you for that!  

     

    There are a couple of steps that we need to do so that we can get the music back on there or at least to isolate the issue. Good news, though, there's an article that addresses the -69 error code. Take a look at it here for the steps that need to be done: 

     

    Get help syncing music in iTunes

     

    Cheers!

  • by turingtest2,

    turingtest2 turingtest2 Jun 18, 2016 8:15 AM in response to st1987
    Level 10 (85,813 points)
    iPod
    Jun 18, 2016 8:15 AM in response to st1987

    See Corrupt iPod Classic. What are the HDD stats?

     

    tt2