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Helpful answers
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Jun 17, 2016 10:07 PM in response to nigelnby sarah_s1,★HelpfulHi nigeln,
Thanks for checking out the Apple Support Communities for help with your MacBook Pro. I understand you're wanting to be able to navigate the login window of your MacBook Pro since your trackpad isn't working. There are a few keyboard shortcuts that may be helpful even though the trackpad isn't responding for you. I've highlighted a few of these shortcuts below.
Control–Command–Power button Force your Mac to restart.
Control–Option–Command–(Power button or Media Eject ) Quit all apps, then shut down your Mac. If any open documents have unsaved changes, you'll be asked whether you want to save them.
Power button Hold for 5 seconds to force your Mac to turn off.
Shift-Command-Q Log out of your OS X user account. You'll be asked to confirm.
You can see a full list of the keyboard shortcuts here: Mac keyboard shortcuts - Apple Support
If you're having trouble with your trackpad, I also suggest trying to reset the SMC on your MacBook if you haven't already. This won't erase any personal data but can help in situations like this. You can find the steps for resetting your SMC here: Reset the System Management Controller (SMC) on your Mac - Apple Support
Cheers!
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Jun 17, 2016 10:12 PM in response to sarah_s1by nigeln,Sarah - many thanks for these helpful suggestions which I will try when I return home tomorrow. I am particularly interested in testing the SMC reset suggestion which is something I was unaware of. Nigel
