Apple Watch Sport will not stay connected to Bluetooth HRM

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Level 1

10 points

Apple Watch Sport will not stay connected to Bluetooth HRM

I just recently purchased an Apple Watch Sport. I also purchased the Polar F7 Bluetooth heartrate monitor chest strap. The apple watch will connect, but during my workout it loses connection and then I can't get it to connect again. I go back to the Bluetooth screen and It will just say it's "connecting" and won't go any further. Any ideas on how to correct this??? If not, I'm going to have to return the watch. It's not worth it if all functionalities doesn't work.

Thanks,

Lisa

Posted on Jun 17, 2016 7:29 AM

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Answer 1

Jonathan UK

Level 10

164,021 points

Jun 17, 2016 8:01 AM in response to Lisa Dooley

Hi Lisa

If you have not yet done so, it may help to update your iPhone and Apple Watch to the latest software, starting with your iPhone:

Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

Update the software on your Apple Watch - Apple Support

Also, if the chest strap has previously been paired with any other device (such as your iPhone), it may help to unpair it from that device before using it with your watch.

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Answer 2

Lisa Dooley Author

Level 1

10 points

Jun 17, 2016 8:49 AM in response to Jonathan UK

Thanks for the info, but my phone and watch are both up to date and the HRM was brand new out of the box and never been paired with anything else.

Lisa

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