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All replies
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Helpful answers
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Jun 17, 2016 8:01 AM in response to Lisa Dooleyby Jonathan UK,Hi Lisa
If you have not yet done so, it may help to update your iPhone and Apple Watch to the latest software, starting with your iPhone:
Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support
Update the software on your Apple Watch - Apple Support
Also, if the chest strap has previously been paired with any other device (such as your iPhone), it may help to unpair it from that device before using it with your watch.
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Jun 17, 2016 8:49 AM in response to Jonathan UKby Lisa Dooley,Thanks for the info, but my phone and watch are both up to date and the HRM was brand new out of the box and never been paired with anything else.
Lisa