Q: Upgraded to el capitan and hoping DVD player would work properly but no, still not playing some of my DVDs. Is there an upgrade av ... Upgraded to el capitan and hoping DVD player would work properly but no, still not playing some of my DVDs. Is there an upgrade available? my library of playable DVDs is shrinking more
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Helpful answers
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by Allan Eckert,Jun 17, 2016 9:24 AM in response to maryannfromlisheen
Allan Eckert
Jun 17, 2016 9:24 AM
in response to maryannfromlisheen
Level 9 (53,457 points)
DesktopsI am having no problems with my DVDs.
Could you provide more details about the ones that are no working?
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Jun 17, 2016 9:31 AM in response to maryannfromlisheenby Phil0124,Are you getting an error when trying to play your DVDs? If so, what is it exactly?
Are these commercial movie DVDs? Ot your personal family video DVDs?
Are you by any chance trying to play Blu-Ray movies?
We need a lot more details regarding your issue to be able to help.
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Jun 17, 2016 9:36 AM in response to Allan Eckertby maryannfromlisheen,These are commercial DVDs bought local area shops here in Ireland. Regular, not blue ray. One was a romantic comedy box with 5 DVDs that never would play. Once upon a time n the West worked fine until I upgraded, now it just gets ejected. I've bought some older one's from charity shops, some that were given away as promotional fro newspapers, and they generally work ok. Do you need more info?
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Jun 17, 2016 9:39 AM in response to Phil0124by maryannfromlisheen,These are commercial DVDs bought local area shops here in Ireland. Regular, not blue ray. One was a romantic comedy box with 5 DVDs that never would play. 'Once upon a time n the West' worked fine until I upgraded, now it just gets ejected. I've bought some older one's from charity shops, some that were originally given away as promotion for newspapers and they generally worked ok but I just tried one and same thing. Ejection!
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by maryannfromlisheen,Jun 17, 2016 10:02 AM in response to maryannfromlisheen
maryannfromlisheen
Jun 17, 2016 10:02 AM
in response to maryannfromlisheen
Level 1 (4 points)
DesktopsNo error message, just disc spinning and spinning then being ejected
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Jun 17, 2016 10:36 AM in response to maryannfromlisheenby Phil0124,It's possible the optical reader in the drive is dirty or failing.
2 choices,
1. if one is available, try an external or regular DVD drive. To rule out any specific issues with the DVD's themselves. Sometimes DVD's are faulty and cannot be read.
2. Take the iMac to an Apple Store for diagnosis. It may be hardware fault in the optical drive.
Updating to El Capitan should have no effect on the Drive's ability to read a DVD. If its ejecting it without being recognized, it has not had a chance for El Capitan to have anything to do with it yet.
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Jun 29, 2016 3:06 AM in response to maryannfromlisheenby Allan Jones,★HelpfulAs a long shot here, have you tried cleaning the DVD drive?
Slot-loading drives can get quite dirty and start to show symptoms of failure. Any computer shop, home electronics store, or office supplies store that sells computer accessories should be able to supply you with a drive cleaning disk for probably €4-15 before VAT. They are simple to use-simply insert the cleaning disk as if it were a regular disk and it will run automaticaly, removing most debris that can find a cozy home in your drive slot.
A friend had a slot-load drive in a Mac notebook that started to fail. An Apple Authorized Service Provider checked it and proclaimed the drive had shuffled off this mortal coil and would have to be replaced at a cost of over US$150. I loaned my firend my cleaning disk and, after one use, the drive resumed fully normally operation and was still working fine when he sold the comptuer several year later.
So it's worth a try.
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Jun 29, 2016 3:04 AM in response to maryannfromlisheenby MichelPM,★HelpfulYou could have a dirty optical drive where the read/write laser lenses could have accumulated some dust and dirt.
Could try purchasing and using a commercial retail dry brush CD/DVD laser lens cleaning system disc.
These lens cleaning discs can revive a malfunctioning or failing optical drive.
Also, could try powering down and unplugging your iMac and take a credit card completely
covered in a microfibre cloth and stick it into the CD slot and then pull it out and see if any dirt
comes out and onto the cloth.
Wipe the loose dirt off of the cloth and reinsert the cloth into the CD/DVD slot, again, clearing
the dust and dirt off of the microfibre cloth each time before reinserting the cloth/credit card
until no more dust/dirt/lint comes out of the CD/DVD slot and no more dust/dirt/lint appears
on the microfibre cloth.
Once no more dust, dirt or lint comes off onto the cloth, re-setup your iMac, plug it back into power and start it up to see the optical drive is working more consistently.
Some times cleaning out the accumulated dust and dirt inside a CD/DVD optical drive is enough to revive its operation.
Good Luck!