CzechJiri
Level 1 (4 points)
Mac App Store

Q: FaceTime Freezes for few seconds

Hello,

 

I am having an issue with FaceTime, I can make calls just fine, but the video freezes during the call for short time. Typically I have 5-10sec of call with 1-2sec frozen video. Audio works just fine. Also what is interesting that even my video (meaning that little video of myself in the corder) freezes.

 

system: 2014 MBP 8MB Ram

OS: 10.11.4 (up to date)

network: WIFI over several different networks, all ~ 5MB+ down and 2MB+ up

antivirus: Avira in the past, now Norton (same behavior under both)

 

I really tested several WIFI networks, did not help.

 

It almost looks like my MacBookPro cannot keep up decoding the video?? Person on the other side never see any issues. Is there any diagnostics I can run beyond watching the Activity Monitor which btw seems OK

 

thank you

MacBook Pro with Retina display, Mac OS X (10.4.11)

Posted on Jun 17, 2016 10:10 AM

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CzechJiri

Q: FaceTime Freezes for few seconds

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jun 18, 2016 10:02 AM in response to CzechJiri
    Level 10 (208,000 points)
    Applications
    Jun 18, 2016 10:02 AM in response to CzechJiri

    Please remove the Norton/Symantec product(s) by following these instructions. If you have a different version of the product, the procedure may be different. If you tried to remove it by dragging an application to the Trash, reinstall it and finish the job.

    Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" product again.

  • by CzechJiri,

    CzechJiri CzechJiri Jun 18, 2016 10:52 AM in response to Linc Davis
    Level 1 (4 points)
    Mac App Store
    Jun 18, 2016 10:52 AM in response to Linc Davis

    Recommeding to never install antivirus program is very strange, against Apple recommendation and very puzzling especially when you are not providing any hint which could link my issue to antivirus program.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 18, 2016 11:05 AM in response to CzechJiri
    Level 10 (208,000 points)
    Applications
    Jun 18, 2016 11:05 AM in response to CzechJiri

    I don't know whether Norton is causing your problem. I do know that it causes many other problems and is completely worthless. The first step is to get rid of it. If you don't want to do that, I have no other suggestions. Good luck.

  • by CzechJiri,

    CzechJiri CzechJiri Jun 18, 2016 11:11 AM in response to Linc Davis
    Level 1 (4 points)
    Mac App Store
    Jun 18, 2016 11:11 AM in response to Linc Davis

    ttemporarily uninstalling software is one thing, recommending to never install antivirus without having is completely different matter. Plus suggesting antivirus software is worthless is... Well questionable at best

  • by Linc Davis,

    Linc Davis Linc Davis Jun 18, 2016 11:52 AM in response to CzechJiri
    Level 10 (208,000 points)
    Applications
    Jun 18, 2016 11:52 AM in response to CzechJiri

    Then I should clarify. All anti-virus software is worthless, not just Norton. It should never be used for any reason.