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Q: No Help From Apple

I bought a MacBook Pro in 2007. Despite the age, it still works great! Unfortunately, the battery gave out and I need a replacement. I called Apple Support for help and was underwhelmed to say the least.

 

The first person I spoke with couldn't help so I asked to speak with someone who may have more resources at their disposal. The next person I spoke with came on the line with some serious attitude like "wow, your an idiot for owning such an old model so I'm going to talk to you like I would a child" sort of attitude.

 

She also said Apple can't help me. I let her know that with a quick search online, I found multiple places that carry a battery for my model. She essentially said "great, go for it, we can't help you."

 

Thanks Apple. Having been a customer for my entire working career (over 30 years) I'm really disappointed to find that you can't treat your customers with a little more respect and think a bit outside the box to solve my dilemma.

 

Though I was planning on buying another Apple laptop within the next 6 months, I'm going to rethink that decision and try my hardest to see what alternatives I have in doing so.

 

-SB

MacBook Pro, Mac OS X (10.6.8)

Posted on Jun 17, 2016 10:27 AM

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