Q: No Help From Apple
I bought a MacBook Pro in 2007. Despite the age, it still works great! Unfortunately, the battery gave out and I need a replacement. I called Apple Support for help and was underwhelmed to say the least.
The first person I spoke with couldn't help so I asked to speak with someone who may have more resources at their disposal. The next person I spoke with came on the line with some serious attitude like "wow, your an idiot for owning such an old model so I'm going to talk to you like I would a child" sort of attitude.
She also said Apple can't help me. I let her know that with a quick search online, I found multiple places that carry a battery for my model. She essentially said "great, go for it, we can't help you."
Thanks Apple. Having been a customer for my entire working career (over 30 years) I'm really disappointed to find that you can't treat your customers with a little more respect and think a bit outside the box to solve my dilemma.
Though I was planning on buying another Apple laptop within the next 6 months, I'm going to rethink that decision and try my hardest to see what alternatives I have in doing so.
-SB
MacBook Pro, Mac OS X (10.6.8)
Posted on Jun 17, 2016 10:27 AM