iPhone 6 possibly hacked?

Question

Level 1

4 points

iPhone 6 possibly hacked?

Hello, I have an iPhone 6 and recently it has acted strange. It seems that someone is remotely connected and maneuvering through the phone. Randomly opening photos and zooming in. Going through my contacts and calling people, even trying FaceTime as well. changing screens and looking though applications loaded on phone. The other disturbing thing is that when the phone is locked/screen off. I see that someone is trying to enter the unlock code and it display *** attempts left. I have done the following:

backed up phone using iTunes

from the phone - erase all settings and data

from iMac - iTunes restore factory

once this was done it is still happening

has anyone else encountered this issue?

iPhone 6, iOS 9.3.2

Posted on Jun 17, 2016 11:00 AM

Reply

Answer 1

elcpu

Level 7

31,586 points

Jun 17, 2016 11:03 AM in response to wmbair

You Apple ID may have been compromised. Try the steps here asap:

If you think your Apple ID has been compromised - Apple Support

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Answer 2

Rysz

Level 8

44,461 points

Jun 17, 2016 11:03 AM in response to wmbair

Change your Apple ID password and your iPhone Passcode.

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Answer 3

mabaeyens

Level 5

4,585 points

Jun 17, 2016 11:03 AM in response to wmbair

First and foremost, get to https://appleid.apple.com and make sure you change your password and security questions there.

Also, make sure your email serving as Apple ID main account is not compromised, so change that email account password as well.

Make a backup of all your information and that should do it.

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Answer 4

wmbair Author

Level 1

4 points

Jun 17, 2016 11:07 AM in response to wmbair

yes the Apple ID password has been reset. My concern is that it is still happening and need to how they are accessing. they are not able to get the phone when locked and all payment info was removed from apple ID.

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Answer 5

mabaeyens

Level 5

4,585 points

Jun 17, 2016 11:10 AM in response to wmbair

If they had access to your email they could reset your password, same if you are using that email account with services of the kind of 1Password or Lastpass.

Also, if that's a second hand device, the original owner could still have access to it. Call Apple and make them add it (or do it yourself if you can) to https://supportprofile.apple.com

If your device is not jailbroken, there is no other way they could be using it.

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Answer 6

elcpu

Level 7

31,586 points

Jun 17, 2016 11:10 AM in response to wmbair

Please contact Apple ID Security asap:

Contact Apple for help with Apple ID account security - Apple Support

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Answer 7

wmbair Author

Level 1

4 points

Jun 17, 2016 11:13 AM in response to wmbair

the phone is not jailbroken and original owner of phone. not sure how they could access if they had email password, could you explain that further?

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Answer 8

mabaeyens

Level 5

4,585 points

Jun 17, 2016 11:17 AM in response to wmbair

Sure but first follow elcpu advice and report to Apple.

Your Apple ID is an email address, either icloud.com so Apple proprietary or whatever other provider you may be using. The first step when you forget a password and don't have two factor authentication in place is to retrieve a link which will be sent to your inbox so you can change when you forgot. If they have access to your email account, they can request a forgotten password link and work from there. That's why you should also change your email password, not only your Apple ID password.

And when the issue is solved, checking this will be worth it to further increase your account security:

Two-factor authentication for Apple ID - Apple Support

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Answer 9

elcpu

Level 7

31,586 points

Jun 17, 2016 11:17 AM in response to wmbair

Trying to get an explanation here will not resolve your issue. Call Apple ID Security before there is further damage.

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Answer 10

Rysz

Level 8

44,461 points

Jun 17, 2016 11:19 AM in response to wmbair

Turn Wi-Fi and cellular data OFF.

If this behavior still continues, its an indication that the phone is not controlled remotely (which is unlikely anyway), and check if a "friend" with a warped sense of humor installed a "trick" app.

BTW, is this phone jailbroken?

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Answer 11

KiltedTim

Level 10

229,254 points

Jun 17, 2016 11:44 AM in response to wmbair

Your phone has not been 'hacked. That's symptomatic of a failing touch screen. It's a hardware problem, nothing more.

Make an appointment at the genius bar.

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