Q: Needing help filing a claim online
phone is not working properly need help filing a claim.
Posted on Jun 17, 2016 11:25 AM
Contact Apple for support and service - Apple Support
You will find the proper means to contact Apple by following the link above. If you have an Apple Store nearby, they can help you to book that appointment and verify details of the reason for your appointment so the Genius Bar can have some detail of what you will be requiring that day. They can also offer assistance with troubleshooting your issue right there on the phone and in most cases, resolve it. If they find it is definitely a hardware issue, they can locate a local store to have the iPhone serviced/replaced. Depending on your availability to shipping options in your country, they can even offer mail-in options.
If you would like to share more details here in this very forum on what exactly is not working as it should be on your iPhone, we can also offer assistance to potentially help you resolve it on your own.
Posted on Jun 17, 2016 12:16 PM