aong37
Level 1 (8 points)
Desktops

Q: Mac Pro (Early 2015) El Capitan Ver 10.11.4 Factory Reset Issue

I want to restore my mac to factory settings. I backed up my stuff and followed the steps provided by Apple (What to do before selling or giving away your Mac - Apple Support). After holding down command+R and the power button, I reached the erase window. However, on the window, my computer's hard drive is lightly colored and I cannot select my hard drive to erase it. Why is this happening & how should I fix this?

MacBook Pro, OS X El Capitan (10.11.4), null

Posted on Jun 17, 2016 1:32 PM

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aong37

Q: Mac Pro (Early 2015) El Capitan Ver 10.11.4 Factory Reset Issue

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  • by Eric Root,

    Eric Root Eric Root Jun 18, 2016 11:58 AM in response to aong37
    Level 9 (72,398 points)
    iTunes
    Jun 18, 2016 11:58 AM in response to aong37

    Would you make a screen shot of Disk Utility so people can see what you are seeing? Make sure you cover any personal information using Preview. Post the screen shot in a Reply using the camera icon or you can drag the screen shot into a reply. Copy and paste doesn't work.

     

    Screen shots