Q: Stuck on Apple logo when turning the phone on.

EivindS wrote:

 

yeah, so I turned my phone on today but its stuck on the white screen with the Apple logo on it. I have tried to reset the phone by using the computer and itunes, but that didn't work. When doing so it's back to the with screen again. I have no idea of what to do, anyone with the same problem and manage to fix it?

Did you attempt to backup your iPhone if you haven't already? You may not be able to now from the sounds of it, but just as a double check. How to back up your iPhone, iPad, and iPod touch - Apple Support

My next suggestion would be to attempt a Forced Recovery. If this still fails, Contact Apple for support and service - Apple Support.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

EivindS wrote:

 

No I did not try that. And I can't it seems like, I don't get the menu the support shows.

This is what I get when I try to restore the phone. It's just standing there "waiting on iPhone" and in the meanwhile the phone goes from black with the iTunes-logo on it to white with the apple-logo.

I can try to contact Apple Support tomorrow, but the phone is bought pre-owned from another site here in Norway.

But thanks anyways.

I see. Yeah if the issue is even persisting through the actual restore process after you have placed the iPhone into Forced Recovery, contacting Apple will be your next best step. Best of luck!

Hello Ya'all folks!

   I was passing by and I saw this topic that caught my attention

Just as a suggestion mate, if the restore process doesn't work but you still need to reset the whole phone. . .  iCloud might help this time

There's a slightly chance to wipe it clean and start all over. . .  if you do use iCloud with your device remember you can always erase it

remotely and then the iPhone will shut down, erase and get back on the initial setup to get started OOB (like out of the box)

Note.

Keep in mind sometimes if you use BETA iOS versions that might be the problem . . . if so follow  About iOS beta software - Apple Support

I'm just saying that's another way to reset it back to factory just in case iTunes can't do it . . if that's what you're looking for, otherwise if you can't restore the device via regular methods then I suggest you to follow BBoiss advice and mail it or carry the device to the store to have them take a look at it, there's a chance

it could be a hardware issue with the logical board or any other pierce of hardware

Hope it helps

Dr macOS

Apple Support Communities

An apple a day keeps the doctor away!!!