Q: Remotely erased stolen iMac. Got it back. Now what?
I recently had my iMac stolen. I remotely erased and locked it with Find My Phone. AMAZINGLY enough, it was recovered and now I have it back. The problem is, now what? When I boot, it goes to the grey screen that says it has been disabled (without giving me the chance to put in the 4 digit passcode I created when erasing). I held down COMMAND-R, and got to enter the passcode, but still went to the same screen. I can't even contact Customer Support, because I can't get into the computer to get the serial number that is required.
Any help on this one? Thanks so much
iMac with Retina 5K display
Posted on Jun 17, 2016 6:39 PM
Make an appointment at the Apple Genius Bar for service. If needed find an Apple Store - Find a Store - Apple. Did you try seeing what you can do from your iCloud.com sign-in page? Click on the Find My Phone icon after you log in. I believe from there you can turn off Find My Phone. I just don't know if it will work now that you have erased the computer.
Posted on Jun 17, 2016 9:20 PM