Q: Music not Downloading

I recently got a replacement 6s and restored it using an iCloud backup. Everything was restored properly except my music, which was not restored at all. Music is also not downloading from the purchased tab in the iTunes app, and will not download from my computer through syncing or the manual dragging and dropping method. Any suggestions on how to get my music to download to my phone again?

iPhone 6s, iOS 9.3.1

Posted on Jun 17, 2016 11:17 PM

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Q: Music not Downloading

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by MoonJ.,

MoonJ. Jun 19, 2016 10:37 AM in response to eherseth
Community Specialists

Jun 19, 2016 10:37 AM in response to eherseth

Hello eherseth,

I know that it's important to be able to download the content that you've purchased for your iPhone, so I'll be happy to provide you with some resources to help with this process.

Since you've noticed this after restoring an iCloud backup, make sure that you first restart your iPhone. If a download gets stuck, this can help get things going again:

Restart your iPhone, iPad, or iPod touch

If your music still won't download after this, make sure you follow all of the steps and troubleshooting for syncing content listed here:

Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB

Have a great rest of your day, and thanks for using the Apple Support Communities. Cheers!
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